McGrath Acura of Morton Grove | Page 26

Dealer Damaged Custom Wheels and Denied Wrongdoing I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acu I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acura TLX to get some aftermarket accessories and upgrades before the winter season had started.   One of the services I had requested was to remove my custom wheels with the stock wheels that came with the car that I had stored away for winter use. Both sets had tires on them, so it was a simple swap of my summer set with my winter set. In the process of removing my custom black wheels two of them were damaged. The very next business day I had spoken to my service rep, Paul Tran. He said his service director is out that week and he would be out the next week and I would get a call in two weeks, I waited an additional week no reply. Then I called and for two days they dodged my call, hung up on me twice. Eventually Paul called the third day and told me, the tech denied damaging my wheels and his service director, Bob Sisk said that the dealership will not take liability for any damages. I wish I knew that was their policy after damaging a customer's car, I would have taken my car elsewhere. To add insult to injury they implied I was lying to get a free repair out of them and the most they would offer is touch-up repair after damaging a $2600 set of custom Acura Wheels. I was speechless when Paul called me at work to tell me their response. I reached out to Acura Client Relations and they advise I reach out to the General Manager, Mike Spilotro. I spent some time writing a thorough and honest email. Waited a month and no reply! I exhausted every path patiently and politely in order to get this matter resolved to my satisfaction before posting this review on every site for this dealership. This dealership had two months to make things right and I got nothing but a band-aid fix and a denial of wrongdoing. I'm done with this dealership, I will repair my own car! Now I will warn everyone and anyone about my experience and advise them to take their car to a dealership that will not damage their car and refuse to take responsibility. I also advise everyone to read the other bad reviews and keep in mind if something goes wrong this may be how you will be treated. My experience has opened my eyes to the true character of this dealership's staff and its' management, they have no honor or integrity only GREED! I truly regret giving them $1300 of my business on just this trip alone. I hope my review helps others make a inform decision before servicing their car at this dealership, and hope this dealership never damages another customer's car and treat them as a liar. For me an expensive set of wheels on my first new car were damaged on the first trip to a dealership since it's purchase. God forbid they damage a future customer's car from the inside deny liability and cash in on the repair. I learned my lesson, now I will inspect my car in front of every dealer like they do when handing out the service loaner and ask if they will take liability of any damages caused by their staff. This should be standard practice to protect the customer and the dealership. This is after all a luxury car brand's service department not some random auto shop. More

What a great experience the wife and I had buying a New RDX at Morton Grove McGrath Acura. Our salesman Leo David and Rashad Jackson made us feel very comfortable from the start. Leo was our personal sales RDX at Morton Grove McGrath Acura. Our salesman Leo David and Rashad Jackson made us feel very comfortable from the start. Leo was our personal salesman and walked us threw every inch of the RDX. Sometimes answering the same questions twice. Rashad Jackson was always close by to lend a helping hand or answer any other questions that we came up with. We would HIGHLY recommend Leo David and Rashad Jackson to help you buy your next vehicle from McGrath Acura in Morton Grove. Thanks for a great new car !! RDX. More

I am rating Leo our sales person and Amy the Finance Director a 5 star. Everyone was so amazing, helpful and polite. Thank you so much for being so great and helpful in my sales process. Director a 5 star. Everyone was so amazing, helpful and polite. Thank you so much for being so great and helpful in my sales process. More

Amazing Santiago was very friendly, he wasn’t pushy like most car sales men. We were able look at the car we came in for decided if we wanted or not, he was v Santiago was very friendly, he wasn’t pushy like most car sales men. We were able look at the car we came in for decided if we wanted or not, he was very respectful and he is bilingual so that helped a lot. More

Santiago & Jasmin both helped us buy our first Acura. They made the whole process smooth and comfortable. It’s nice to have someone listen to your needs and deliver. We will be forever grateful. They made the whole process smooth and comfortable. It’s nice to have someone listen to your needs and deliver. We will be forever grateful. More

JASMINE Jasmine is awesome. She treat us like family. she explains us everything in details which I loved it . She was great sales person I ever seen in McGra Jasmine is awesome. She treat us like family. she explains us everything in details which I loved it . She was great sales person I ever seen in McGrath Acura. More

FANTASTIC!! Dan Harrison is a genuine and honest person and someone that I would highly recommend to work with for all of your future car needs. Dan Harrison is a genuine and honest person and someone that I would highly recommend to work with for all of your future car needs. More