Rashad Jackson

Smile in your face, make you feel welcome but are dishonest! Hands down the worst car buying experience I have ever had in 30 years. I purchased a certified pre owned vehicle with less than 7k miles dishonest! Hands down the worst car buying experience I have ever had in 30 years. I purchased a certified pre owned vehicle with less than 7k miles on 7/25. I was lowballed on my trade. My trade had low miles and looked new still. Had one small dent on the hood, they tried to say that was the reason they gave me thousands less. They put that car on their lot, didn’t repair it! That’s not the worst part. The day I took delivery, I pointed out interior pieces that were damaged, the car was filthy as well. Stained seats, carpet showed stains from snow, window were filthy. Miguel my salesman did his best to clean it but, it still wasn’t good. I purchased a 70k vehicle, why wasn’t it cleaned properly. Two days after having the vehicle I noticed a roaring noise from the brakes. Day after that my infotainment system started to freeze, go dark, not function and wouldn’t connect to my phone. I went to the dealership and spoke with Sergio the finance manager who assured me all my concerns would be addressed. He called the service manager, they had me make an appointment to drop my car off, this was on Wednesday 7/29. On Friday 7/31 I dropped off my vehicle and was given a loaner. Was also an MDX so I was okay with that. Jason told me they’d be in contact. A few days went by and I heard nothing, so I attempted to call Jason. I left a voicemail, never got a call back. I called the next day, a young lady took a message and said she give it to Jason, no call back. I called again after work, finally got Jason. Told me the technician could not figure out what was wrong with my infotainment system, he had also called Acura support. Jason told me he’d call me the next day, which was Thursday or Friday with an update. He never called. On Saturday I called the finance manager, asked can he get me an update on my vehicle. He texted me back. Didn’t even call me, to say Jason said he tried to call you twice. I said I never received a call from anyone at McGrath. Finance manager never text back after. I finally got a text from Jason saying their phone was acting up. He said they were going to replace my infotainment system. Still needed to do the other repairs and after have my car detailed. All of that took a week. Yesterday, Friday 8/14 I received a text my vehicle was ready. I was excited. My car spent more time at the dealership than in my possession and it’s almost time to make my first payment. I get there and was told the brakes were not done. Jason told me via text that the technician found corrosion on the rotors but, they wouldn’t replace them. For me to monitor them and if they get worse, bring my car back. Bring my car back after it sat here for two weeks? At this point I just wanted my car and wanted to get out of there. I open the door and my excitement turned to confusion. The car was never detailed as promised. The interior looked exactly the same as when I dropped it off on 7/31! I called Jason over and asked why wasn’t the detail done. You told me it would be done after the technician completed the work so it wouldn’t get dirty. His reply, our detail guys gave it a courtesy cleaning! WHAT!!! that is not what was promised. He said, let me talk to the manager. Came back and said, well they said the car was detailed prior to delivery. I showed him everything again and asked does this car look like it was detailed to you? He replied, I can only do what they tell me. You can talk to the managers. I just shook my head, got into my vehicle and drove away. I have owned a couple Acura’s prior that I purchased and had serviced at McGrath Acura Westmont, my cwr buying experiences were great and the service was excellent, every time. I went to McGrath Morton Grove because it was near my job. and I figured same name should be the same level of service, I was so wrong. What should have been happiness and excitement over my new vehicle, turned quickly into the worst experience I have ever had. More

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I’m was very impressed with level of professional and friendliness of the Sale person, financial representative, and manager! If you’re looking to purchase a new car, I’m definitely encourage you to visi friendliness of the Sale person, financial representative, and manager! If you’re looking to purchase a new car, I’m definitely encourage you to visit them! More

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I recently bought my new Acura ADX and had the absolute best experience thanks to Otis and Jasmin. From start to finish, Otis made the process smooth, easy, and even fun. He’s incredibly knowledgeable, pat best experience thanks to Otis and Jasmin. From start to finish, Otis made the process smooth, easy, and even fun. He’s incredibly knowledgeable, patient, and genuinely cared about finding the perfect car for me. He answered every question with confidence and made sure I felt completely comfortable with my decision. Jasmin, the manager, was truly exceptional. She went above and beyond to make sure everything went perfectly and worked tirelessly to get me the best deal possible. Her professionalism, warmth, and attention to detail really stood out, and it was clear she genuinely cared about making the whole experience positive. She made the financing and paperwork process quick, transparent, and stress-free, which I really appreciated. Together, Otis and Jasmin made what can be a stressful process feel exciting and effortless. I absolutely love my new Acura ADX and couldn’t imagine a better team to work with. If you’re looking for a new car, go see Otis and Jasmin, they’re the dream team! Thank you so much! More

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Everyone here went above and beyond! ! Otis and Jasmin and Randy and Sara were all great!! ! Otis and Jasmin and Randy and Sara were all great!! More

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McGrath Acura was fantastic to work with. professional, friendly, and truly committed to making the process smooth and stress-free. Their team went above and beyond, and I felt taken care of professional, friendly, and truly committed to making the process smooth and stress-free. Their team went above and beyond, and I felt taken care of from start to finish. I had visited another Acura dealership in Tinley Park beforehand and left disappointed, but McGrath made the drive more than worth it. More

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great people and great service here ! nithin was a pleasure to work with. see you soon nithin was a pleasure to work with. see you soon More

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Reny B. was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny More

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Mohanad at Acura Morton Grove was amazing and really took the time to help us purchase the perfect car. He was patient, kind, and extremely helpful! the time to help us purchase the perfect car. He was patient, kind, and extremely helpful! More

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Excellent car buying experience with Nithin Thomas. The whole process was seamless and very non complicated. The whole process was seamless and very non complicated. More

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Offered me a great deal and delivered. I would highly recommend McGrath Acura of Morton Grove. I would highly recommend McGrath Acura of Morton Grove. More

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