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McGrath Acura of Morton Grove
Morton Grove, IL
596 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 596 reviews
August 18, 2024
I really thought I'd be leaving a 5-star review on this place. Sadly, they're just a star or two better than most of the dealerships that can't even respect people that walk in their doors. On 8/3, my son place. Sadly, they're just a star or two better than most of the dealerships that can't even respect people that walk in their doors. On 8/3, my son and I worked with Nate who was heavily assisted by Rony, the sales manager. We really didn't negotiate because we felt we were getting a pretty good deal and paying cash didn't affect the price and we weren't buying into anything extra on a 10 yr old car. While I was given what seemed to be a legit reason to run my credit, a lot of people (including friends that work at dealerships) don't see why this was necessary if we paid cash. Whatever. It's a temporary dip. My son was able to drive the purchased car to get the final few thousand to pay in full. While on the drive, he noticed just a couple things with the car - one being cosmetic for sure that only required a screwdriver to fix. He couldn't locate Rony or Nate, but when he respectfully inquired on a quick fix since it's in his line of sight while driving, he was given a sarcastic 'not our problem' response by the finance guy. Respecting their busy Saturday, I emailed Nate and didn't expect a response until at least Tues. When I didn't get a response, I called Rony. He was NOT the same 'happy to help', 'we take pride in taking care of our customers', 'we're a family owned company that takes care of families' guy that fed us all the lines of comfort the day of the sale. I was a thorn but he agreed to have service take a look at things. I trusted that they would do right after paying $15,000 for the vehicle and that sending my son alone would go well. It did not. He drove nearly an hour only for them to take 10 minutes to look at a few things (that clearly takes longer) to be disrespected (as a young dumb kid) and unwilling to assist with the smallest things but told if he got video for evidence they'd take a better look. No thanks. Our mechanic took care of it - for nothing. Sure we didn't spend the ridiculous extra $5K on the extended warranty but, the money you could've made on MY next purchase and the few friends that are looking, that I WAS going to refer to you? You would've made more.... Would've. We will not be back. You price them well but you do not deliver what other McGrath dealerships do. More
by mnicholson157
August 03, 2024
Reny B. was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny More
by Acura Fan
July 26, 2024
The staff was very knowledgeable and helpful. They had excellent customer service and is courteous They had excellent customer service and is courteous More
by bennyalexander11
Employees Worked With
June 24, 2024
Mo was super helpful. He was very patient with us as we were originally looking at used RDX. Upon further discussion and consideration we decided on a brand new RDX and ar He was very patient with us as we were originally looking at used RDX. Upon further discussion and consideration we decided on a brand new RDX and are very happy. He helped us with financing and explained the warranty options. He also went through all the technology in the car so we take full advantage of all it has. More
by Drpetrik
June 20, 2024
McGrath Acura of Morton Grove is an exceptional dealership that provides an unparalleled experience for Acura owners and enthusiasts alike. With its extensive vehicle selection, certified pre-owned dealership that provides an unparalleled experience for Acura owners and enthusiasts alike. With its extensive vehicle selection, certified pre-owned program, customer-centric service, state-of-the-art facilities, and community involvement, McGrath Acura is the ultimate destination for all your Acura needs. Highly recommended for those seeking a premium automotive experience. More
by ronaldfajardo
June 14, 2024
McGrath Acura and Nate made my buying experience a very easy one. They got me exactly what I wanted. easy one. They got me exactly what I wanted. More
by MB
June 13, 2024
Very welcoming, Icho was very knowledgeable and did a good job explaining the vehicle to us. Good follow up sans responsive. good job explaining the vehicle to us. Good follow up sans responsive. More
by Amyrbanks
June 12, 2024
The Morton Grove team was incredible to work with! I received the best welcome the moment I walked in, Mo was knowledgeable and personal, and Sergio was super helpful in the financial process. I received the best welcome the moment I walked in, Mo was knowledgeable and personal, and Sergio was super helpful in the financial process. More
by deziree.markham
Employees Worked With
Other Employees :
Mohanad Elbari
June 10, 2024
Mohanad at Acura Morton Grove was amazing and really took the time to help us purchase the perfect car. He was patient, kind, and extremely helpful! the time to help us purchase the perfect car. He was patient, kind, and extremely helpful! More
by shmoelella
