McGrath Acura of Morton Grove

I would never recommend this dealer. Horrible customer service. If I could give zero stars that would be accurate service. If I could give zero stars that would be accurate More

AVOID THIS DEALERSHIP!!- PATHETIC REPRESENTATION OF ACURA BRAND. I went in recently to lease a 2022 Acura MDX with Advance package. Because I'm now working primarily remotely we need to eliminate one veh BRAND. I went in recently to lease a 2022 Acura MDX with Advance package. Because I'm now working primarily remotely we need to eliminate one vehicle in our household, so we decided to trade in our 2 vehicles for a new MDX. I went in to trade in my 2020 Pilot and 2021 CR-V. Here's what happened: 1) I got a TrueCar certificate and follow up call from Dan who said they have the vehicle I inquired about in stock and would honor the price in the email that was sent to me. He asked when I can stop in. I said I'm on my way. 2) I arrived at the dealership and was greeted by Sebastian and manager Elson. I have nothing negative to say about Sebastian. He's a typical rookie salesperson who didn't enhance or ruin my experience. Elson was probably the only one I met at the dealership that seemed genuinely interested in delivering a good client experience. But he completely disappeared after greeting me at the door. I WAS ONE OF ONLY 3 CUSTOMERS IN THE SHOWROOM. And I was there for the better part of 2 hours. So hardly any customer traffic on a Saturday afternoon around 1:30pm when its not uncommon to see dealerships filled with customers. That was the first sign that this dealership isn't doing something right. 3) They told me the vehicle I was interested in had been damaged during transit and the front bumper was scratched and they were working to get it repaired. I didn't think it was a big deal, but on 2nd thought on my drive home I started wondering how the front bumper would get damaged during transit when there's a protective plastic covering on the front bumper of most new vehicles during transit. Be it a Chevy or a Range Rover. If I called up Acura Customer relations to inquire how this could have happened I'd love to hear what they'd have to say. 4) I had them appraise my CR-V which is in excellent condition with about 8,000 miles on it. They took the VIN# for my Pilot so they could give me an approximate appraisal value for it. I let them know my wife would bring my Pilot to the dealership for an actual appraisal once we were close to a deal. This is where the normalcy of the interactions ended and the shadiness and unpleasantness began.... (and I have a strong feeling they do this to lots of potential buyers who walk away feeling as disgusted as I did). Few minutes later one of the sales managers, Ronnie, comes to me with a sheet that shows the MSRP of the Acura MDX, and a selling price of $10,000 HIGHER than MSRP. He also shows approximately $2,500 of bogus add-ons (free car washes, 2x free oil changes per year, free minor dent repairs, all-weather floormats etc etc). Then he shows me a price sheet with a monthly lease payment of $1,250 per month even WITH MY TRADE INS!!! LOL. And he used the wrong residual % to calculate his lease figures. But this guy Ronnie tried using the semiconductor chip shortage as a ploy for trying to lease me an Acura for about what it costs to lease a BMW X7 or Escalade even now. LOL. And speaking of trade-ins, they lowballed me on the appraisal of BOTH my cars. Offered me $25k for a 2021 CR-V EX with 8,000 miles on it and $34k for a 2020 Pilot Elite trim with 17,800 miles on it. I was looking to net approx $4,000 positive equity -a very reasonable figure) and told them I'd put an additional $800 down to cover 1st months payment, plates and doc fee. Even with $4,800 dollars applied as cap cost reduction they refused to budge. After not having any success trying to get me to agree on the $1,250 per month number he came down to $800 per month and I said no thanks and politely walked out. In summary: 1) Tried selling a MDX at $10,000 above MSRP. 2) Tried adding in $2,500 of accessories/add-ons to drive up the cost. 3) Low-balled me on the appraisal of 2 low mileage, excellent condition Honda vehicles that are themselves selling at a premium right now. 4) The brand new vehicle I was interested in had a front bumper that was "damaged in transit". 5) Not one person I met at the dealerhip even had a business card to give me. More