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McGovern Volvo Cars of Albany

Albany, NY

4.8
166 Reviews

350 New Karner Road

Albany, NY

12205

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Showing 166 reviews

February 05, 2025

Prompt, efficient service. Sales people extremely courteous. Grant was great! I would highly recommend this dealership. More

by Terryquigley3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant
Feb 06, 2025 -

McGovern Volvo Cars of Albany responded

Terry, thank you for the glowing recommendation! We're delighted to hear that Grant and our team at McGovern Volvo Cars of Albany provided prompt and courteous service. We appreciate your support!

February 03, 2025

Love the no pressure sales process. The sales consultant was very knowledgeable and took the time to answer all the questions we had. More

by Michelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Giorgio Atzeni
Feb 04, 2025 -

McGovern Volvo Cars of Albany responded

Michelle, we're delighted to hear that you enjoyed the no-pressure sales experience at McGovern Volvo Cars of Albany. Our team is always here to provide knowledgeable assistance and answer any questions you may have. Thank you for your feedback!

January 30, 2025

A pleasure to work wth Morgan Williams at McGovern Volvo. And I love the new EX30. More

by mggrisham
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Morgan Williams
Jan 31, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for leaving McGovern Volvo Cars of Albany a five-star review! We are delighted to know that Morgan was a pleasure to work with. Enjoy your new Lexus EX 30!

January 27, 2025

Disappointed at the lack of response for my concern. Had an issue with the additional insurance where I could not get the car repaired after several attempts through several different repair shops. No More

by danlarocco90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not sure - Finance Manager and Optional Insurance from All State as well as service area
Jan 27, 2025 -

danlarocco90 responded

I would strongly caution all prospective people who may purchase a vehicle through McGovern to take extreme caution before getting sucked into buying their additional insurance. I tried a number of areas to take care of my car, and none would take the insurance making it useless. When I told them I didn't want the insurance anymore, they told me I would get a prorated return payment? Prorated? Really? I couldn't even use it, so the insurance as useless....and then they have the audacity to charge you for a service that was not provided. Unethical, and I would dare say Illegal. How can you charge someone for something that you promised to do, and then didn't fulfill that promise. Sounds like a scam on the insurers part as well as McGovern who pleaded the 5th when confronted about their affiliation with this insurance provider.

Jan 30, 2025 -

McGovern Volvo Cars of Albany responded

Hello Dan, and thank you for your review. While we understand your frustration trying to obtain coverage at a third party repair facility, our team did their best to help see you though the process. In addition, you were given a pro-rated refund when you voiced your displeasure. As with any insurance — auto, health, etc. — there is not often a refund if you do not use it. You have had your vehicle for quite a while, so a pro-rated refund is fair, and better than industry standard. We apologize that you were not satisfied overall, but we contest any moral, ethical, or legal questions regarding our business practices. Customers are the only reason we exist as a business, and we take their satisfaction very seriously.

Jan 30, 2025 -

danlarocco90 responded

The only comment I have is that McGovern is selling the insurance. The insurance that you sell is not viable and therefore can't be used as advertised. So I purchased a product that did not meet its advertised commitment. This would be considered a contractual agreement, advertised, pushed on me as being viable and then signed through McGovern. McGovern gets a portion of this sale. So to say that you are absolved of any culpability is wrong. I am involved in business. If I use a second party to assist with my business and that service is paid for by one of my customers and they do not perform, I take full responsibility to resolve the issue and/or terminate the relationship with the questionable and negligent third party vendor. Of course, this is my personal interpretation of proper business etiquette and what it means by putting the customer first. If you have made the decision to continue to sell that insurance, that insurance that is proven to be problematic and not worth the contractual agreement that was signed, then McGovern is knowingly allowing the behavior to continue and do so while collecting a portion of the proceeds. I'll take this one on the chin and learn from this for sure. I certainly wish this was handled differently. As a note, I am sure you have obtained all the information concerning my issue provided by your employees. (Isn't that interesting to come to a conclusion, without reaching out to get my side??) Or maybe it was just more convenient to get their side, make your declaration about customer satisfaction, close the case and move on. Food for thought! "Let the Buyer Beware!!!"

January 25, 2025

The best car buying experience I have ever had, I felt like they listened to what was important to me and made me feel like my business ways important to them. Great dealership to work with. More

by Florencemcgraw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Father 100% great person to work with, Chris Rahn
Jan 27, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for sharing your experience with McGovern Volvo Cars of Albany! We're delighted to know that our team made you feel valued and listened to during the car-buying process. Enjoy your new vehicle, and we look forward to serving you again in the future!

January 23, 2025

Alissa was amazing. She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortabl More

by Tater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa in the service department- I give her 5 stars
Jan 23, 2025 -

McGovern Volvo Cars of Albany responded

Tater, we're delighted to hear that Alissa provided such a thorough and pleasant experience at McGovern Volvo Cars of Albany. Thanks for sharing your feedback!

January 17, 2025

Called McGovern Volvo for a check engine light issue and a NY State inspection. It was recommended that an analysis be done and that they perform a fault tracing. After 2 hours, Tyler came out and showed m More

by Susanalily7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Jan 17, 2025 -

Susanalily7 responded

Please respond to my review.

Jan 17, 2025 -

McGovern Volvo Cars of Albany responded

Hello, and thank you for your review. Our Service Manager, Alissa Veltman, will try to contact you as soon as possible to discuss this and make it right. We will attempt to look you up with your username, but alternatively, please reach out to Alissa at 518-389-6500 or aveltman@mcgovernauto.com. Thanks again for your business, and we apologize for less than optimal service.

Jan 17, 2025 -

Susanalily7 responded

Thank you. “Will try to contact you.” What does that mean? You have my phone number.

Jan 18, 2025 -

Susanalily7 responded

Susanalily7@gmail.com

January 17, 2025

Unable to schedule a service appointment for a software upgrade for over 2 weeks now. Multiple times told they would contact me but never have. Service phone calls were never answered and email and chat More

by bwatkin1
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie
Jan 17, 2025 -

McGovern Volvo Cars of Albany responded

Hello, and thank you for your review. While we won’t make any excuses, we have had some turnover in critical customer contact areas over the last few weeks. We will be back to normal very quickly. In the meantime, we will do our best to contact you using your username. Alternatively, please reach out to our service manager, Alissa Veltman, at aveltman@mcgovernauto.com or 518-389-6500.

January 16, 2025

We recently had our first 10,000 Mike check up on our new xc-60. The Setvice was very efficient and friendly. We took a loaner and had no problems checking in or out. Service was completed on the same day. More

by Cwait2265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Jan 16, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for sharing your experience with McGovern Volvo Cars of Albany! We're delighted to hear that the service was efficient and friendly, and Alyssa provided awesome assistance. We look forward to serving you again in the future!

January 13, 2025

I love the service at McGovern Volvo. I trust them to work on my cars. More

by tdechill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Veltman
Jan 13, 2025 -

McGovern Volvo Cars of Albany responded

We look forward to serving you next time. Thanks for all your support of McGovern Volvo Cars of Albany!

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