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McGovern Volvo Cars of Albany

Albany, NY

4.8
175 Reviews

350 New Karner Road

Albany, NY

12205

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Showing 175 reviews

March 06, 2025

Just brought my XC 60 in for the 20,000 mile service and John was great! He took the time to listen to me and thoroughly explain everything. More

by lscherme
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John in service dept
Mar 06, 2025 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that John provided excellent service during your 20,000-mile check-up at McGovern Volvo Cars of Albany. Thank you for sharing your experience with us!

March 03, 2025

I worked with Georgio throughout the sales process and the service was very good. I had a lot of questions and Georgio always provided information requested and there was never pressure to purchase until More

by kac_empire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgio
Mar 03, 2025 -

McGovern Volvo Cars of Albany responded

We're glad to hear that Georgio provided you with excellent service and helped make your experience at McGovern Volvo Cars of Albany a positive one. Thank you for sharing your feedback, and we hope you're enjoying your new vehicle!

March 02, 2025

Really didn't know what to expect because this is my first time there. Everyone including Nicole and Tyler were absolutely Pleasant and professional. The service was done on time and done correctly. I c More

by soloact6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole/ Tyler
Mar 03, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for sharing your experience with us at McGovern Volvo Cars of Albany! We're delighted to hear that Nicole and Tyler made a great impression on your first visit. We look forward to welcoming you back in the future!

March 02, 2025

Brought my car in for service yesterday and, as always, it was a fantastic experience. Tyler and the team took great care of me and my car. More

by pianoman0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 03, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for sharing your experience! We're delighted to hear that Tyler and the team at McGovern Volvo Cars of Albany provided fantastic service. We appreciate your continued trust in us!

March 01, 2025

John was very pleasant to work with and got my car in and out for the service that day. More

by haylih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John from service
Mar 03, 2025 -

McGovern Volvo Cars of Albany responded

Thank you for reviewing John and McGovern Volvo Cars of Albany! It was so kind of you to share your experience, Haylih.

February 27, 2025

Friendly service, easy in/easy out, modern and updated waiting area with excellent WiFi and free beverages My service experience with this dealership was excellent More

by jaymcgrath10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 27, 2025 -

McGovern Volvo Cars of Albany responded

Jay, we're delighted to hear that you enjoyed the friendly service and amenities at McGovern Volvo Cars of Albany. Thank you for sharing your positive experience with us!

February 26, 2025

The mechanic, John Brennan, was able to quickly and properly identify the issue that caused the “check engine “ warning light to come on. He was able to get the parts required to correct the problem qu More

by dunntom114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brennan
Feb 26, 2025 -

McGovern Volvo Cars of Albany responded

We're delighted to hear that John Brennan was able to swiftly diagnose and fix the issue with your 2014 XC70 at McGovern Volvo Cars of Albany. It's great knowing your car is back in perfect condition, thanks for sharing!

February 22, 2025

Very backed up. My car was not complete. Communication was poor. No inspection.. no hard reset on navigation. No better than when I went in. More

by laurie.braim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with these people
Feb 24, 2025 -

McGovern Volvo Cars of Albany responded

Hello Laurie, and thank you for your review. We apologize your experience was not top-notch. Our Service Manager Alissa Veltman will reach out to you today to get a better understanding of what was missed, so we can get this remedied for you ASAP. Alternatively, she can be reached at 518-389-6500 or aveltman@mcgovernauto.com Thanks again for your business!

February 17, 2025

Service was great, but I was there almost 4 hours from my appointment time. Waiting room blowing cold air, poor seating. More

by shenhoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Healy, Jennifer Martel, Eric Rosen, Chris Rahn
Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

We appreciate your feedback and are glad to hear the service was great at McGovern Volvo Cars of Albany. We're sorry for the long wait time and uncomfortable waiting room conditions; we'll work on improving these aspects. Thank you for bringing this to our attention.

February 15, 2025

I had my 2015 Volvo V60 serviced last Thursday. My service advisor was Nicole. She was very pleasant and helpful and kept me apprised of the vehicle's status. More

by idsteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Feb 17, 2025 -

McGovern Volvo Cars of Albany responded

Idsteen, we're delighted to hear that Nicole provided you with excellent service at McGovern Volvo Cars of Albany. Thank you for sharing your experience!