McGovern Volvo Cars of Albany

A pleasure to work wth Morgan Williams at McGovern Volvo. And I love the new EX30. And I love the new EX30. More

Disappointed at the lack of response for my concern. Had an issue with the additional insurance where I could not get the car repaired after several attempts through several different repair shops. No Had an issue with the additional insurance where I could not get the car repaired after several attempts through several different repair shops. None could help. Finance manager told me to contact insurance rep who never got back to me. I have documented 13 online messages where I was told someone would be in touch to help and no one has responded. Requested to speak with the GM or Owner, and no one will allow this to happen, so they are covering up for the issues. Cancelled the insurance, was told to contact the insurance rep who could help explain the refund process and no one is returning my texts or calls. Simply put, people are intentionally blowing me off. Very frustrating, unprofessional and unacceptable. Word of mouth is so important to future business and it seems obvious to me, that hard issues to resolve go unresolved by McGovern. Sweep it under the rug and go on to the next person. Although the purchase of the car went well, the follow up on this has me 100% convinced that there is no backing of the business after the sale is made. I personally witnessed the stress and frustration of the employees in the service department who were trying to resolve a separate issue while I was at the facility. Seems like a management numbers game to achieve results at all cost, while underlying issues are realized, but either fall on deaf ears and/or not addressed at all. More

The best car buying experience I have ever had, I felt like they listened to what was important to me and made me feel like my business ways important to them. Great dealership to work with. like they listened to what was important to me and made me feel like my business ways important to them. Great dealership to work with. More

Alissa was amazing. She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortabl She explained everything about the services my car was getting. Provided me with timelines for completion. The atmosphere was pleasant and comfortable. More

Called McGovern Volvo for a check engine light issue and a NY State inspection. It was recommended that an analysis be done and that they perform a fault tracing. After 2 hours, Tyler came out and showed m a NY State inspection. It was recommended that an analysis be done and that they perform a fault tracing. After 2 hours, Tyler came out and showed me a lengthy list of repairs needed. As I needed the inspection sticker , I agreed. After more hours of waiting, I asked a young dark haired girl who was helping with service if she might check on the status of my car. Never saw her again. Finally after many hours I entered service to see Tyler who said “ You are still here?” “ I had a dentist appointment.” After being there 8 hours Tyler came out and got me. The cost was $3120.26 he said the inspection was done. The keys are in the car. It was dark out but got in my car, no keys!! Went back into service the whole office was dark, I looked around the desk and found my key in the dark! I drove home which was an hour away. Next morning NO INSPECTION STICKER! I have tried calling repeatedly, the woman at the desk said she would send Tyler an email. I now have called multiple times, no answer. This place is completely bizarre. More

Unable to schedule a service appointment for a software upgrade for over 2 weeks now. Multiple times told they would contact me but never have. Service phone calls were never answered and email and chat upgrade for over 2 weeks now. Multiple times told they would contact me but never have. Service phone calls were never answered and email and chat interactions appear to be auto generated. Sad, had 6 years of great service here and will need to upgrade our 2017 XC90 soon. Can't be another Volvo is there is no service in the area. More

We recently had our first 10,000 Mike check up on our new xc-60. The Setvice was very efficient and friendly. We took a loaner and had no problems checking in or out. Service was completed on the same day. xc-60. The Setvice was very efficient and friendly. We took a loaner and had no problems checking in or out. Service was completed on the same day. AAA experience. Alyssa was awesome. More

I love the service at McGovern Volvo. I trust them to work on my cars. I trust them to work on my cars. More

The dealership texted a reminder of my service appointment. The agent at the front desk was ready when I arrived, I was given an explanation of the work needed and an estimate of how long it wou appointment. The agent at the front desk was ready when I arrived, I was given an explanation of the work needed and an estimate of how long it would take. Work seems to be done well. More

They are very awesome with Service, parts department, and sales . If I had issue with or without appointment they always put the customer first, Great job to all employees at the McGovern at Albany ,Ny . sales . If I had issue with or without appointment they always put the customer first, Great job to all employees at the McGovern at Albany ,Ny . Selena, Jonny C, and Alyssa and rest of the crew. Thank you! More