McGovern Subaru of Acton

Great service from McGovern Subaru. My service advisor, Rose, could not have been more helpful throughout the process. My service advisor, Rose, could not have been more helpful throughout the process. More

Customer Focus with quick response and decisive solution. Very happy with ease and speed of final result! Very happy with ease and speed of final result! More

Thank You Maximus Rivadeneira for your great customer service. I purchased my first New car. service. I purchased my first New car. More

Maximus Rivadeneira of McGovern Subaru of Acton was a pleasure to work with. Max made the process of purchasing my first vehicle a seamless and wonderful experience from start to finish. His level of pro pleasure to work with. Max made the process of purchasing my first vehicle a seamless and wonderful experience from start to finish. His level of professionalism and communication throughout the process was phenomenal. The entire staff was extremely helpful and friendly. I would highly recommend McGovern Subaru of Acton! More

O atendimento foi bem receptível, o vendedor teve toda paciência para me falar das opções de veículos e test drive. Bom lugar para comprar um carro. Maximus é um excelente vendedor paciência para me falar das opções de veículos e test drive. Bom lugar para comprar um carro. Maximus é um excelente vendedor More

I had a very pleasant experience having my car serviced at McGovern Subaru today. David was professional and friendly and told me what would happen and reviewed exactly did happen! at McGovern Subaru today. David was professional and friendly and told me what would happen and reviewed exactly did happen! More

I went in for a state inspection sticker. I always get good service at the Acton Subaru service department. The technicians are friendly and pleasant. The wait times are reasonable. Recen I always get good service at the Acton Subaru service department. The technicians are friendly and pleasant. The wait times are reasonable. Recently, I had been upset because my Starlink had terminated and I couldn't find information online. An agent from Acton Subaru called me back immediately and was very helpful in explaining the situation to me. More

McGovern Subaru provides excellent, timely, and friendly service. They communicate well and make you aware of potential upcoming issues to help you plan future service visits. service. They communicate well and make you aware of potential upcoming issues to help you plan future service visits. More

Terrrible dealership and overall auto and will never deal with them again. They don't value their customers and are clearly only out for a sale. Dealt with several employees but the ones that stick out are with them again. They don't value their customers and are clearly only out for a sale. Dealt with several employees but the ones that stick out are those that treated me like absolute GARBAGE. TROY WARD and JOHN DORAN have no concept of dealing with customers and what it takes to even ATTEMPT to make someone happy. As a first time customer, you would've thought they would've wanted my business to continue but instead they ruined it and my word of mouth is to tell everyone how terrible of a dealership and auto group they are. My issue was post-sale and the way my credit was pulled, so I reached out to TROY WARD and CC'd PABLO FUENTES who was the business manager and the also included the sales manager in the mix. It took OVER A WEEK before ANYONE responded to me TROY WARD finally responded telling me he had a death in the family, WHICH I TOTALLY UNDERSTAND, but... WHO RUNS THE SHIP WHEN YOU'RE NOT IN TOWN? NO ONE else can handle the problem, during your absence. SHAME ON YOU. Regardless, I wanted the problem solved and he pretended he was going to help me but then further lectured me and talked down to me with some link to CNBC article in regards to my situation. He didn't like my response so he quickly acted like a child and passed the buck over to his legal counsel JOHN DORAN, who essentially treated me like definitely someone they do not want back ever again. Pretty disturbing because they showed their true colors from the original encounters, where most of the transaction before during and after were decent and better than most dealerships. Apparently you really see how people are when they aren't making money off of you. I traveled a distance to this dealership and WILL NEVER DEAL WITH THEM EVER AGAIN and will TELL EVERYONE about this situation. Customer service is before, during and after, not just to make the sale. STAY FAR, FAR, FAR AWAY FROM TROY WARD AND THIS DEALERSHIP AND AUTO GROUP. THEY TREAT THEIR CUSTOMER HORRIBLY AND AREN'T THEIR TO HELP THEM AT ALL. More

Nick was great in helping us for our new Subaru Impreza. Very professional and smooth process. Much better than my other experience in a different dealer. Very professional and smooth process. Much better than my other experience in a different dealer. More