McGovern Subaru of Acton

My daughter’s Forester broke down and was towed to the dealer. The car was repaired the same day and we picked it up that afternoon. Michael was very courteous and kept us informed of progress. Happy w dealer. The car was repaired the same day and we picked it up that afternoon. Michael was very courteous and kept us informed of progress. Happy with the prompt service. More

Awesome new location (11 Nagog Park, Acton, MA), and Rose was very helpful in my recent visit. was very helpful in my recent visit. More

Fixed my tire pressure issue completely , helpful, friendly, quick service , requiring a 15 word feedback is silly friendly, quick service , requiring a 15 word feedback is silly More

Had oil changed and alignment. Service was quick and seamless. Staff was friendly and the new facility is a great upgrade as compared to prior location Service was quick and seamless. Staff was friendly and the new facility is a great upgrade as compared to prior location More

Great to have a very knowledgeable, female sales person. Sabrina answered all our questions and made sure that we felt comfortable with our decision. We felt service was excellent, and the new facility an Sabrina answered all our questions and made sure that we felt comfortable with our decision. We felt service was excellent, and the new facility and all the employees were quite welcoming. More

The experience was quite satisfying. Everyone was great in what could have been stressful. Lincoln and Steve were great Everyone was great in what could have been stressful. Lincoln and Steve were great More

Overall a pleasant and simple transition with a very friendly staff. Some slight hiccups because they were changing locations (truly beyond their control), but they took appropriate actions to make thin friendly staff. Some slight hiccups because they were changing locations (truly beyond their control), but they took appropriate actions to make things right. More

My 2005 Subaru Legacy/Outback with over 140,000 miles on the odometer needed a new heater. All it could do was blow cold air. My local mechanics who handle our routine maintenance told me this would need the odometer needed a new heater. All it could do was blow cold air. My local mechanics who handle our routine maintenance told me this would need the expertise of a Subaru dealer. McGovern Subaru in Acton MA was recommended and it is reasonably close to us. When I walked in to the reception/waiting room, there were three staff ready to help. Rose was closest, so I walked up to her. She introduced herself, and it was immediately clear that she already knew what the purpose of the appointment was and how it would be handled. It would take awhile to complete the diagnosis and a plan of action, so I settled in a comfortable chair with coffee and refreshments and worked my iPhone. After a while Rose came over with a progress report on the testing underway to complete the diagnosis. She knew what was going on and was able to explain it to me and how long it would take. A short time later Rose gave me the diagnosis: they would order some parts to correct the problem and she would call me when the parts came in to make an appointment to finish the job. Overall, I was very impressed by the prompt and thoughtful service, and how knowledgeable the staff taking care the customers are, judging from my experience with Rose who handled my case. More