McGovern Hyundai

I received superb service at my latest visit at Hyundai McGovern. I was shopping around for my first car with help from Clyde. We was able to find something that was both affordable and reliable. The whole McGovern. I was shopping around for my first car with help from Clyde. We was able to find something that was both affordable and reliable. The whole process would have been very overwhelming if Clyde wasn't there to help facilitate the deal. More

My wife brought a brand new car less than 2 weeks ago and it was brought in for service twice. The first time they told her nothing was wrong like she didn’t know what she was talking about. This time I drov it was brought in for service twice. The first time they told her nothing was wrong like she didn’t know what she was talking about. This time I drove it and the same thing happened. $140 in towing and Uber costs later and we have no car. Their service stinks. If they even tried to offer something to ease the stress I wouldn’t be here. Nothing. Now my wife will be missing work in the morning to take care of this. Avoid this dealer like the plague. And if McGovern runs all their businesses like this avoid all of them. More

I purchased a vehicle in December 2019, and since i was out of state, I was asked to have the state inspection done in my state and send the receipt for reimbursement. I got in touch with the salesman 4 t out of state, I was asked to have the state inspection done in my state and send the receipt for reimbursement. I got in touch with the salesman 4 times and was told that manager wasn't in or that he would get back to me. It's August.still no response or reimbursement. More

Tough repair I have had great service at McGovern the last one done May 4 was a tough one for them and me they had a bit of a hard time figuring out the problem bu I have had great service at McGovern the last one done May 4 was a tough one for them and me they had a bit of a hard time figuring out the problem but they got it done.They gave a nice Tucson loaner which was nice..The virus crisis made it hard for them as they were short handed but they it done .They have always been great to deal with from sales to service. More

Decline in service After moving to the area a few years ago, we started going to McGovern Hyundai (originally Bernardi Hyundai) for service on our 2010 Tucson. For the f After moving to the area a few years ago, we started going to McGovern Hyundai (originally Bernardi Hyundai) for service on our 2010 Tucson. For the first few years, our experience was great, but recently things had taken a turn for the worse in the service department. After a string of visits to deal with a specific service issue, a new issue started that we were told was just a coincidence, and after 2.5 hours waiting for a diagnosis, after we were told they are extremely busy due to the closing of another dealership in the area and the absorption of a number of new customers, we were not happy with the recommendation provided. We were then asked if instead, we'd be interested in purchasing a new vehicle. This wasn't something we were immediately considering, so they said they'd take pictures of our car and call us with an estimate for a trade in. Well we still haven't heard back from them, and so we are moving on. More

When you buy a car make sure you get all you paid for! I purchased a van with them in may, the day I went to pickup the vehicle I got in and drove around the parking lot and notice some weird sound on the I purchased a van with them in may, the day I went to pickup the vehicle I got in and drove around the parking lot and notice some weird sound on the back under the car, guess what they had removed my spare. I stop went back in and called James Lewis the guy who sold me the van, he said they may forgot to reinstall the spare after whatever they had done to the van. He assured me i would have on shipped to me in a week, but nothing got couple calls asking for my address i told him is the same on file! Then one more asking for the vin sticker at the door, at this point im sorry they were asking for information they had. To date 07/19/18 i hove no spare in case i get a flat in a highway and be a in bad situation or something they will hear from my lawyer. Thank you McGovern manager and James lewis, for your word and service. More

Friendly and knowledgeable Dealership Searching for a vehicle can be overwhelming and stressful. I was lucky to work with Jeff Sweeney, he listened to my Family needs and assisted us with Searching for a vehicle can be overwhelming and stressful. I was lucky to work with Jeff Sweeney, he listened to my Family needs and assisted us with finding something in my budget and what we all love. Jeff was patient and helpful during the process. When the “deal” was made the office staff was quick, experienced and friendly. I am thankful for the team, I will see them again with a referral or my next vehicle. More

Very poor service department experience I attempted to have a safety recall repair performed on my vehicle. I scheduled the appointment by telephone with the service department during which I attempted to have a safety recall repair performed on my vehicle. I scheduled the appointment by telephone with the service department during which time it was confirmed that the repair parts were in-house. I then received two appointment reminders via e-mail. So far, everything ok. I arrived at the scheduled appointment time (on a weekend morning) and waited for 1.5 hours in the waiting area for the recall repair to be performed. After my wait, the assistant service manager notified me that the part was in fact NOT ordered and that I would have to reschedule my appointment. This was an absolute waste of my time with no attempt at service recovery by management other than an explanation that the inventory system was "new" and that I could make another appointment later that week. I would suggest avoiding this dealership until the service department coordination is approved. More

Once in a lifetime Never have I been to such a friendly but not pushy dealership. It was truly a great experience and very helpful. My needs were met. I was the one eve Never have I been to such a friendly but not pushy dealership. It was truly a great experience and very helpful. My needs were met. I was the one everyone was concerned about. Cory made me feel special. Thank you.... More

Excellent Car Buying Experience I was treated fairly by the staff and would definitely return when it's time for a new car. In addition, Jeff Sweeney followed up with me to make sure I was treated fairly by the staff and would definitely return when it's time for a new car. In addition, Jeff Sweeney followed up with me to make sure everything went well, which it did. More