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McGovern Hyundai

Brockton, MA

4.5
621 Reviews

240 Manley St

Brockton, MA

02301

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Showing 621 reviews

January 29, 2012

I'm a loyal Hyundai customer and had been looking for a new car for the better part of a year and came across this dealership online after seeing that they had an amazing price on a new Limited Elantra. I More

by michellesnyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
January 29, 2012

The sales team at Bernardi was excellent. There were communication issues with Omar, who is no longer at the dealership. The service department is very good and treats the customer with is efficiency a More

by e.vancor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealership
January 29, 2012

Dealer prices are always higher but the service was great, with an afternoon trip for an engine light issue taking a couple of hours. Got a quick car wash to top the maintenance/repair event off. The d More

by floyd.stevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 29, 2012

Richard did a great job working with me to make some major repairs without breaking the bank! He got the job done fast and kept me informed along the way. Definitely will be back! More

by g2olson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 26, 2012

My wife and I purchased two 2012 Hyundai's recently and have given reviews on the great customer service we received by Dave Molnar. Unfortunately, it goes downhill from there. The service department at Be More

by grandflo89
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Technician, Receptionist
Jan 26, 2012 -

McGovern Hyundai responded

Please accept my sincere apologies for the inconvenience you and your wife experienced. I enjoyed our conversation today and appreciated your feedback. At Bernardi Hyundai, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we have narrowed the cause to specific employees and processes. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by conducting meetings today and continuing to make improvements by training our employees and holding them accountable. We deeply value your relationship with Bernardi Hyundai and are committed to providing you with the highest level of service simply because our customers deserve the very best. Please call or email me whenever you have a question or concern at 508-205-3501 or michael.knox@bernardiautogroup.com

January 26, 2012

My experience with Bernardi Hyundai Brockton was for the first oil change for a new car. This appointment was setup at the time of purchase, several months ago. When I came in at the appointed time, the More

by pnoerpel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Jeffrey Hines, Richard Pearson
January 25, 2012

HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT THIS DEALERSHIP SHOW THAT THEY REALLY CARE, THEY TAKE THE TIME TO ANSWER ANY QUESTION THAT YO More

by FMINNELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alan , Allan Palmer
January 25, 2012

My whole experience buying my new car was excellent. What My whole experience buying my new car was excellent. What pleasant people, just very helpful and so nice! Not overly pushy. Went out of their way More

by jean ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim & Patrick, Kim Marchesi
January 25, 2012

Great customer service, friendly, courteous, professional, helpful. Always willing to go the extra mile to help out. A lot of dealerships don't do that. Also, no pressure. So helpful, which I ap More

by candacefisher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 25, 2012

After I decided to purchase a Hyundai I stalled in visiting dealerships because I was dreading the unpleasant experience of haggling with aggressive salesmen and obnoxious sales managers. Bernardi H More

by judobrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TOM McNIFF
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