McGovern Hyundai
Brockton, MA
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I'm a loyal Hyundai customer and had been looking for a new car for the better part of a year and came across this dealership online after seeing that they had an amazing price on a new Limited Elantra. I new car for the better part of a year and came across this dealership online after seeing that they had an amazing price on a new Limited Elantra. I drove down after confirming the online price to test drive the car and was immediately met at the door by Sean. He found a comparable car to the one I saw online, I test drove it and loved it. After some discussion it came out that the online price had been an error (that is being fixed as we speak). Sean was great and worked to get it as close as possible to that price as possible and live up to what they put online--which was significantly less than the fair purchase price of a Elantra Limited. All in all they really were willing to work with me and come as close to the online price even though it was an error and priced extremely low. They obviously value customer service very highly and take their reputation very seriously. i would really recommend asking for Sean when you go in, he spent the better part of 7 hours working with me to get this sale done fairly and was so great through the entire process. More
The sales team at Bernardi was excellent. There were communication issues with Omar, who is no longer at the dealership. The service department is very good and treats the customer with is efficiency a communication issues with Omar, who is no longer at the dealership. The service department is very good and treats the customer with is efficiency and respaect. All in all, the buying experience was good. I truly believe that Bernardi Hyundai is trying to be a world-class dealership, and that they are well along the way to being one. More
Dealer prices are always higher but the service was great, with an afternoon trip for an engine light issue taking a couple of hours. Got a quick car wash to top the maintenance/repair event off. The d great, with an afternoon trip for an engine light issue taking a couple of hours. Got a quick car wash to top the maintenance/repair event off. The dealership has a mini diner with good food, reasonably priced and servers surprised when they were tipped. The waiting time allowed checking out the new digs of both the Honda and Hyundai shops, which appear integrated, with cars outside where you can see them with a stroll. Recommendations for other service, were spot on for some items with other items a stretch (i.e. transmission fluid change or othe flush services). I didn't do more than I came for and didn't feel pressured. Historically, I've owned cars up to 10 years and 210 mi, and never had to do that maintenance so, I'm old school, suspicious and may be stupid in my approach to maintenance. More
Richard did a great job working with me to make some major repairs without breaking the bank! He got the job done fast and kept me informed along the way. Definitely will be back! major repairs without breaking the bank! He got the job done fast and kept me informed along the way. Definitely will be back! More
My wife and I purchased two 2012 Hyundai's recently and have given reviews on the great customer service we received by Dave Molnar. Unfortunately, it goes downhill from there. The service department at Be have given reviews on the great customer service we received by Dave Molnar. Unfortunately, it goes downhill from there. The service department at Bernardi Hyundai has poor customer service. They make you feel guilty for asking for a car wash. I was told by my salesperson that an oil change at 1000 miles was recommended due to the engine parts moving and creating filings that are best to be removed sooner than later. This sounded like good advice. We live 30 minutes from Bernardi. They had the best deal. My wife drove up to have her oil changed and was told that it was way too soon. My wife explained what her salesperson had said, she was met with the same verbiage. I attempted to make an appointment for my 1000 mile oil change and was met with more of the same. I ended up speaking to the General Manager(Patrick Coffey) of the dealership, who after explaining that they recommended an oil change after 3000 miles, agreed to allow me to have my oil changed at 1000 mile. To me this was too little too late. I believe they need to change their slogan, to Bernardi for Now, and that's it. I was made to feel like ok you purchased your cars, no need to be polite anymore. I am done with them. More
My experience with Bernardi Hyundai Brockton was for the first oil change for a new car. This appointment was setup at the time of purchase, several months ago. When I came in at the appointed time, the first oil change for a new car. This appointment was setup at the time of purchase, several months ago. When I came in at the appointed time, the shop was just closing due to a snow storm. The Service Consultant (Jeffrey) was very helpfull in setting me up with a new time frame and giving me a break on my next scheduled service appointment for my inconvenience. When I returned for my oil change, Service Consultant Richard took immediate action to perform the scheduled service and a complimentary car wash. Also a multi point inspection, assured me of the condition of fluids, lights, tires & brakes, as well as pointing out a problem with my license plate quality, which should be replaced. I have only the highest praise for the Service Department in Brockton. I will always mention my experience at this dealership in conversations with friends and at work, as being of the highest quality work and concern for my satisfaction. More
HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT THIS DEALERSHIP SHOW THAT THEY REALLY CARE, THEY TAKE THE TIME TO ANSWER ANY QUESTION THAT YO HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT THIS DEALERSHIP SHOW THAT THEY REALLY CARE, THEY TAKE THE TIME TO ANSWER ANY QUESTION THAT YOU MAY HAVE AND MAKE YOU FEEL COMFORTABLE THANK YOU More
My whole experience buying my new car was excellent. What My whole experience buying my new car was excellent. What pleasant people, just very helpful and so nice! Not overly pushy. Went out of their way My whole experience buying my new car was excellent. What pleasant people, just very helpful and so nice! Not overly pushy. Went out of their way to work with me, and I thank them! More
Great customer service, friendly, courteous, professional, helpful. Always willing to go the extra mile to help out. A lot of dealerships don't do that. Also, no pressure. So helpful, which I ap professional, helpful. Always willing to go the extra mile to help out. A lot of dealerships don't do that. Also, no pressure. So helpful, which I appreciate, esp in this economy. Richard & crew does Make a difference. More
After I decided to purchase a Hyundai I stalled in visiting dealerships because I was dreading the unpleasant experience of haggling with aggressive salesmen and obnoxious sales managers. Bernardi H visiting dealerships because I was dreading the unpleasant experience of haggling with aggressive salesmen and obnoxious sales managers. Bernardi Hyundai was my second dealer visit and it was like going from night to day. Tom McNiff was the salesman I worked with and he was most pleasant and considerate car salesman I have ever dealt with. After completing a questionnaire we discussed the car I wanted and the price. I was impressed by his directness and honesty and the lack of elusiveness during the whole process. While I expected for him to bring over the sales manager to close the deal, it was he who went to the manager for final approval. I am not a haggler and I don't like the process, however I believe I got a fair deal and I wasn't pressed into buying more than I wanted. I don't know if this is the dealership's general sales policy or if it was due to Tom McNiff, but I certainly appreciated the experience and I left with a positive feeling after making the purchase. More