McGovern Hyundai
Brockton, MA
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A positive car-buying experience Just purchased a new Santa Fe Sport from Bernardi and Kim Marchesi. It was a no hassle, pleasant experience and I came away feeling very good about t Just purchased a new Santa Fe Sport from Bernardi and Kim Marchesi. It was a no hassle, pleasant experience and I came away feeling very good about the transaction and the interaction with Kim. He is an experienced and knowledgeable salesperson who had all the answers to my questions. I was very happy with my purchase. More
Excellent Service I was pleasantly surprised and so impressed with my experience at the Service Dept. this morning! I drove in with a loose winshield molding which was I was pleasantly surprised and so impressed with my experience at the Service Dept. this morning! I drove in with a loose winshield molding which was impeding my vision. Mr. Ivan Cardosa met me immediately at the car and proceeded to locate the part needed for securing it. I was on my way to work within 5 minutes! Ivan is very professional and efficient. I can't thank you enough! Bernardi Hyundai Service is the best! More
End-of-Lease purchase The experience I had purchasing my Hyundai at lease-end with Chris Corriveau's help completely obliterates the nightmare I endured at Rt 44 Hyundai wh The experience I had purchasing my Hyundai at lease-end with Chris Corriveau's help completely obliterates the nightmare I endured at Rt 44 Hyundai when I leased the car. He is thorough, efficient, caring, and very professional. He addressed every question I had and made the extra effort to ensure my satisfaction from beginning to end. When I return to purchase a new Hyundai, I will go only to Bernardi Hyunda - and ask for Chris. More
Glad I Drove Extra Mile For Better Service! After being a 2x prior Clay Nissan owner, I was VERY upset at the POOR customer service I encountered just trying to look at Hyundai models I thought After being a 2x prior Clay Nissan owner, I was VERY upset at the POOR customer service I encountered just trying to look at Hyundai models I thought Clay had for 4th July sales! Took 2 so-called 'salesmen' who TRIED to insult my intelligence, especially as a disabled woman, verbally 'force' + told me I would NEVER get features I needed/wanted in my budget. If I did to come back & show them that car AND why was I 'wasting THEIR time' if I wasn't buying the over priced used Azera they were trying to 'unload' so bad I never asked to see (refused to show me anything models I researched)! Went to Bernardi's next day, greeted at door by Mr. Colson, explained poor service, what I specifically wanted to look at or was prepared to walk out again if mistreated. There wasn't the 'typical hard sell', cars were available at online advertised prices, test drove 2 models with Mr. Colson giving full explanation of features. Mr. Miguel & Mr. James fully evaluated my '05 Maxima for trade-in + gave HIGHER value than what Clay 'lamely' offered for it! Mr. Chris in finance made sure of finding loan with anyone except Capital One per my request (prior poor services/rates). I ended up buying a Hyundai Azera that had LESS mileage, cheaper price, fully loaded AND much happier with the color - model that Clay said I could NEVER find! By the time the keys were handed to me, I had everyone that worked hard in making my purchase, laughing at hilarious details of how Clay attempted to lie, cheat & swindle me with rude, double-teaming sales tactics. So glad I drove a little further to Bernardi's in Brockton where they value EVERYONE who visits & deserves to be treated because they' ARE welcome on the premises! Kindness should always remain a priority over dollar $igns-Clay dealerships should take customer service lessons from Bernardi's! I DID go back to Clay to show them my purchase, let them know my disgust at the treatment I received & tell the manager there was NOTHING they could ever do for me but watch me drive away with a sale they LOST!! Thanks Bernardi's team - referring ALL I know looking to buy to visit your website & car lot from now on...keep up the excellent customer service!!! More
New Grad, First Car Experience Kim Marchesi from the moment I walked in to the moment I walked out provided impeccable service. As a new grad, often times people aren't willing to t Kim Marchesi from the moment I walked in to the moment I walked out provided impeccable service. As a new grad, often times people aren't willing to take you seriously and go to bat for you however Kim did that for me. He respected my choices, made sure I was taken care of and made sure that it went smooth. I love the car I chose and I am so happy that he was my salesperson. More
Auto Leasing Made Easy Walked in had a 2011 Equus . Wanted the showroom 2014 model Equus . Process made simple with MARCHESI for NOW/MARCHESI for LIFE . HMMMM!!!!! Sound Fa Walked in had a 2011 Equus . Wanted the showroom 2014 model Equus . Process made simple with MARCHESI for NOW/MARCHESI for LIFE . HMMMM!!!!! Sound Familiar !!!!! More
Best experience ever in buying a new car Peter was a genuine nice person to work with. He greeted us at the door and we talked about what I was looking for in a new car and a trade for my car Peter was a genuine nice person to work with. He greeted us at the door and we talked about what I was looking for in a new car and a trade for my car. Within 2 hours I was out the door in my new car- price was very reasonable and no hassle on what I wanted for my trade in. Miquel was kind and professional and made the financial choices very easy for me to choose what vehicle I wanted. He gave me the information on two cars I liked and did not pressure me at all to buy the more costly vehicle. Chris in Finance was another well mannered professional as he went over all of the financial issues in a efficient manner. Mike the lot manager was very nice and came right to my office to redo some paperwork from the weekend purchase. I will recommend Peter to my friends who are looking for a car. Excellent experience. More
CUSTOMER SERVICE I found the entire process was much less intimidating than I thought it would be because of well-trained and caring personnel. There were many clear a I found the entire process was much less intimidating than I thought it would be because of well-trained and caring personnel. There were many clear answers and opportunities to explore more deeply the concerns I had. Kim did a great job! More
World-class customer service Miguel and Colson provided exceptional service and support. They went the extra mile by detailing the car, had a driver deliver it to me after my fina Miguel and Colson provided exceptional service and support. They went the extra mile by detailing the car, had a driver deliver it to me after my financing was complete, and were friendly and knowledgeable throughout. The Santa Fe I purchased has exceeded my expectations. It is an incredible value relative to the other vehicles I was considering and the "Bernardi Guarantee" provides me with peace of mind. More
Great Experience Made Possible By Kim It was a pleasant experience with Kim from the moment we walked into the showroom until we walked out having purchased our Sonata. Kim had the level It was a pleasant experience with Kim from the moment we walked into the showroom until we walked out having purchased our Sonata. Kim had the level of knowledge where he could answer every question that we had. He went over every detail of the car before we took the test drive and patiently explained how it worked. Kim and the dealership met every expectation we had when looking for a new car. Probably dealing with a non-commissioned sales consultant made the whole process a please, with no pressure! When the time comes that we need another car, we would definitely ask for Kim. More