McGovern Chrysler Jeep Dodge Ram

I bought a certified pre-owned 2007 Jeep Grand Cherokee from them over a year ago, and I'm overall happy with the car when it's working. Buying a certified pre-owned car, I took the assumption the car wou from them over a year ago, and I'm overall happy with the car when it's working. Buying a certified pre-owned car, I took the assumption the car would not have any major or minor issues, but apparently I was wrong. My jeep has been back to the dealership to be "fixed" over a dozen times so far and it's still not fixed, apparently something as simple as a tire pressure issue is to hard for them. They were nice and helpful when I was purchasing my Jeep and when I signed up for an extended warranty, but when it came to a "simple" tire pressure issue, it was more like pulling teeth with them. It felt like I had to make them believe that there was an actual tire pressure problem after the third time bringing the car into the dealership. A number of times, I had to call the dealership to get answers from questions I asked previously, when they said they would call me and inform me of the answer. Within the last year, I have never seen my car salesman who sold me the Jeep and my original service associate, I can only assume they've been fired or asked to leave. Really disconcerting as a customer when you don't know if your going to have the same service personal you've been working with between services. Bottom line.... Expect good help, but poor knowledge when buying your new/used/pre-owned car from them. Don't expect your car to be fixed the first time, no matter how simple. And they're employees aren't worth befriending, because they probably won't be there for your next oil change. More

My company car is a Dodge Journey, and because of the newness of the car I am stuck going to a dealership for much of the maintenance and service. Unfortunately this means costly repairs, as they are alw newness of the car I am stuck going to a dealership for much of the maintenance and service. Unfortunately this means costly repairs, as they are always more expensive than other local auto service shops. But the real is issue is their service and speed. they never have the parts in stock for repair and take days I'd not a week to get them. My most recent repair was a coolant tank which was on backorder, and took 5 days to replace. This was a 2 hour job tops, yet I had to get a rental at my expense because a they as a Dodge dealership can get Dodge parts. This is not an isolated instance as I have had delays on other repairs, including a new key, that they could not get replacements for. Also the tell me ever single time that the repair includes a VIP Car Wash, which appears on the bill but never gets done. Clark & White should be avoided for all service. I will never own another Dodge vehicle because of them. More