McGovern Chrysler Jeep Dodge Ram

Their service department is TERRIBLE There service department is terrible - from the service desk to the actual servicing of vehicles. I bought a soft top but didn't have the tools for There service department is terrible - from the service desk to the actual servicing of vehicles. I bought a soft top but didn't have the tools for the installation. The average installation time says is 3-4 hours. I got there and the service rep said the same thing. Then the head mechanic overheard this and said (with me standing there) "don't tell them that..it will take longer." It took them 7+ hours.. I decided to give them the benefit of the doubt and brought my Jeep in for my next service. I went in for an oil change and to see if they could fix my flat tire. I pointed to where I ran over a nail on the flat tire and the service rep said they could simply plug it and then rotate ALL 5 tires (which I asked for). I marked one of my tires to see if they would actually rotate the tires. I paid for the service, went my Jeep and took a look and the tire I marked was in the same spot. So I went to the flat tire they said they plugged in and I literally push it in with my finger. So, I went to back in to the service rep to ask about it and the service rep (with a xxxx-eating grin) said, "I told them to not try to hard if they couldn't find the hole..I mean I told them to rotate all five tires." So, I guess, since they did "rotate" all five tires, they must have deflated the 5th tire. What put me over the edge and why I'm writing this review is..I was speaking with a sales person while my friend was looking at Jeeps and the guy flat out said, "the service department charges so much / they add hours because they have to give oil changes (and other services) to a lot of vehicles for free because under warranty." More

Best car buying experience I have ever had Went to mcgovern after working a deal with Kaylene Brunnell. I was able to negotiate a good number without having to sit at the dealer for hours. Then Went to mcgovern after working a deal with Kaylene Brunnell. I was able to negotiate a good number without having to sit at the dealer for hours. Then Jim Goldberg took it from there. I spent about a half hour negotiating my trade. The Sales Manager Christian Kassis was very personable and took the time to listen to me and we were able to agree on a trade in amount. Marwan Shabaan the finance person was awesome and I don't think I have ever had such a quick transaction. He explained everything clearly and obviously new what he was doing. The process of picking up the truck was so quick and smooth that I forget to leave them my trade ins keys lol. Execllent team top to bottom. I shopped a couple other dealers, some of which we not personable. I am happy I walked in to Mcgovern, they will get my business in the future as well More

Execellent experience I had a great experience with the McGovern team. John Murphy Was amazing. He made sure i was satisfied with everything. I definitely recommend this I had a great experience with the McGovern team. John Murphy Was amazing. He made sure i was satisfied with everything. I definitely recommend this place More

Beware - terrible service and over charged My first experience after this ownership took over the dealer was a rude and disrespectful salesman that made my wife so uncomfortable she asked if we My first experience after this ownership took over the dealer was a rude and disrespectful salesman that made my wife so uncomfortable she asked if we could leave and look elsewhere. Immediately after we walked out I received a phone call from a sales manager apologizing for the salesman and saying they were new and working out some kinks from the previous ownership. We decided to go someplace else to purchase even though we live in right near that dealer. We had a great experience at the other dealership which was further away. When it was time for a first oil change we received an email from McGovern asking us to give their service a try. We were able to book online and it gave us the price for our services as well as a discount coupon that would be applied during the service. I arrived for the service and waited almost 2 hours for an change. They suggested the reason for the extra long delay was the vip car wash they provided. They left the car outside (in the rain) for me to leave in - instead of the empty covered service area driveway despite the fact that I was with an infant child. As I started to leave I recognized immediately that my car systems were changed from miles per hour to kilometers. And despite telling me the car was perfect (it's under warranty) and didn't need any additional service - I immediately got warning notices that weren't on when I arrived with the car. Upon arriving at home I could see thy only portions of the car were washed and the rest was filthy so I brought it someplace else to get it cleaned. A day later I got an email asking to review the service. Bc I didn't want to leave a bad review I called the service manger to explain my issues (and the warning lights - which were a result of them moving a sensor during the service and not putting it back). The service manager said he wanted to fix everything ( the sensor, poor wash, the overcharging) and he would arrange a time I could drop the car off and get back to me right away. He called me back at the end of that day and left a message saying to call him back. I did 3 minutes after his message. He never returned my call. 2 weeks later I called him and he said he didn't remember my name but was better with faces. I suggest you go somewhere else for sales and service. UPDATE- they emailed me to say they wanted to fix the situation and asked for a phone number. We provided it and they never called - they then emailed me by mistake thinking I was someone else and I explained I was the one with the bad service. They didn't care. More

Very poor experience from Clayton Marin I drove an hour to take a look at a car they had for sale, I was greeted right away by the sales manager and Kaylene very nice and friendly people I w I drove an hour to take a look at a car they had for sale, I was greeted right away by the sales manager and Kaylene very nice and friendly people I was then told I was going to be dealing with a experienced sales associate. Then comes Clayton, clearly not the experienced sales associate I was told I would be dealing with, not attentive to my questions and concerns, barely knew anything about the car or anything about cars. What really drove me away from buying the car I wanted was after the test drive he sat down and flat out said "are you buying today or not? because if not we are closing." really? what kind of sales associate is this? I had only came out to test drive the car but after the test drive I was excited and wanted to get the car I had also asked Clayton to give me a estimate on my car that I was trading in and I was told " we only give estimate on trade in if you're buying the car today, since you're not we can't give you a estimate" then he said the car I was interested in is a unique type of car and only a few people that come in looking for it so the dealership really isn't in a hurry to sell it, really? this is the worse sales experience I've ever had. DO YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE, OR CLAYTON. More

Taken Advantage Of Unfortunately, one star was the lowest I could go. I need to warn potential customers of taking their Jeep into this service center. I brought my 1 we Unfortunately, one star was the lowest I could go. I need to warn potential customers of taking their Jeep into this service center. I brought my 1 week old car in after a fender bender....after 2 weeks of back and fourth in and out of the dealership (due to their lack of detail orientation and CARELESSNESS). 3 different problems were discovered and then discovered to have not been a problem.... I finally get my car back for good and find out my BRAND NEW car has a brand new 250 miles on it. Please please please think again before you take your car here. Not to mention when we were made to wait over 4 hours for a rental car when we were supposed to go home with my car. Once rental car was received no gas was put in it and we had to fill it up after it gassed out down the road. No, we were not reimbursed. More

rude incompetent jusy plain stupid bad stay away could not put in right plate# for my sticker very stupid. I told them they put in the wrong plate# Lee HELFER said do you think we are s bad stay away could not put in right plate# for my sticker very stupid. I told them they put in the wrong plate# Lee HELFER said do you think we are stupid?yup!!!! 2hrs. later @ r.m.v. I was right idiots put in the wrong plate# called LESS HELFER he told me to go grava jeep medford ma.I said I did before,they are as stupid as you people. DODGE GET IT TOGETHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Wish zero stars was an option This dealership is extremely disrespectful towards woman. They take advantage of females in the service department by charging for unnecessary service This dealership is extremely disrespectful towards woman. They take advantage of females in the service department by charging for unnecessary services and parts trying to make an extra dollar any way they can. I know this because I took my Jeep there to be serviced and they tried telling me I needed an extra 300+ dollars in parts and labor. All I wanted was an oil change. So after being told I needed x,y and z, I went to another private mechanic who told me nothing beyond the oil change was necessary. Not very polite either. More

McGovern Jeep in Newton is Boston's best Jeep Dealer! I had an amazing experience at this dealership. Thank you to everyone at McGovern Jeep. It is the only Jeep dealership in Boston I will go to. I had an amazing experience at this dealership. Thank you to everyone at McGovern Jeep. It is the only Jeep dealership in Boston I will go to. More

Con artist service department The service department at this dealership is full of scammers, con artists, and liars. Take your business elsewhere if you want to be treated with res The service department at this dealership is full of scammers, con artists, and liars. Take your business elsewhere if you want to be treated with respect and courtesy. They'll do anything to make an extra buck off you and laugh at you while they do it. They dont check their work when they're done either. Car broke down a few miles down the road after they 'fixed it'. Stay away. More