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McGovern Chrysler Jeep Dodge Ram
Newton, MA
686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 19, 2024
I hope this message finds you well. I want to take a moment to provide feedback on a recent experience I had at your establishment. During my visit, I was engaging in a conversation I want to take a moment to provide feedback on a recent experience I had at your establishment. During my visit, I was engaging in a conversation with one of your employees, Garret, who was courteous and helpful throughout. Unfortunately, this positive interaction was disrupted when another staff member, Loan Pham (based on the information from your webpage), interjected with a tone that came across as combative and unprofessional. Rather than assisting in resolving the matter, her approach assumed wrongdoing on my part, which was not only unhelpful but also discouraging. As a customer, I expect professionalism and a collaborative approach to resolving issues, and this interaction fell short of that standard. This experience has left a lasting negative impression, to the point that I am reconsidering future visits. Given that I live nearby in Newton, I have alternative options, such as Grava and Lawless, which I will now consider over your establishment. I believe this situation could have been avoided with better communication and customer service training. I hope you take this feedback seriously and use it as an opportunity to improve the customer experience for others. More
by burtonh
Employees Worked With
Garret, Loan Pham
December 12, 2024
I've heard of only positive feedbacks about this particular Dealership that's why it was no surprise to me as a Client when I was a direct recepient of their excellent service! They really set the g particular Dealership that's why it was no surprise to me as a Client when I was a direct recepient of their excellent service! They really set the gold standard for other Dealerships to emulate! More
by njaner
Employees Worked With
Juan Rey de Castro - FIVE GLOWING STARS
December 07, 2024
Absolutely, the best service ever professional, knowledgeable ,quality timeframe was incredible. The customer service department is truly amazing. I will always be a McGovern customer for life! knowledgeable ,quality timeframe was incredible. The customer service department is truly amazing. I will always be a McGovern customer for life! More
by Wes392
Employees Worked With
Daniel Broulliard
December 04, 2024
My experience there was great. They were polite and friendly. My only criticism is the prices. McGovern charges an arm and a leg for everything. I was quoted $600 for lug nut repla They were polite and friendly. My only criticism is the prices. McGovern charges an arm and a leg for everything. I was quoted $600 for lug nut replacement. Good lord. More
by Evan.lyman55
Employees Worked With
Rahul
November 27, 2024
Was very pleased with the service I got at McGovern. My service writer was very helpful helping me navigate the details of my warranty and keeping me informed of what was happening with my car. Now I My service writer was very helpful helping me navigate the details of my warranty and keeping me informed of what was happening with my car. Now I can head into winter knowing my car is running well. I highly recommend McGovern for auto repair. More
by Jmcnally
Employees Worked With
Garett and Kevin in service
