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McDonough Nissan
McDonough, GA
1,851 Reviews
McDonough Nissan is the premier Nissan dealer of McDonough GA. We have a brand new family waiting room and top notch facilities where we offer our shoppers a comfortable environment to check out our inventory.
Our Atlanta area dealership is full of Nissan experts who are committed to satisfying our customers' inquiries and automotive needs... But enough about us! Browse our online inventory, apply for financing, or schedule service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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April 03, 2017
Top Notch Customer Care and Service It only took me one visit to McDonough Nissan to realize not all Nissan dealerships are created equal. I originally purchased my Pathfinder near down It only took me one visit to McDonough Nissan to realize not all Nissan dealerships are created equal. I originally purchased my Pathfinder near downtown Atlanta and faithfully returned there for service over the next 2 years out of loyalty. When they relocated even farther away it became extremely inconvenient to justify driving nearly 35 miles just to get an oil change. I tried a few other locations closer to my side of town within a 15 to 20-mile radius and quickly realized not all the same dealerships provide the same level of care and detailed service and I was very disappointed from that experience. Very frustrated but not ready to give up on Nissan because I loved my vehicle I looked and found the newly opened McDonough location which was only a few miles from my home. I called and made an appointment for an oil change and when I arrived I was greeted at the service entrance by a friendly tech that assured me that they would have me in and out in no time. The building was new and everyone was very friendly and greeted me with a warm smile. While walking around in a very comfortable waiting area I noticed the snacks, coffee and bottled water was free. This was my third Nisan Dealership since purchasing my vehicle and none of the other locations offered free anything. For me that was the second Plus for this location. When my vehicle was finished, the tech walked me through what they did and future needs for my next visit. Mostly all was good however the tech informed me that my brake pads are ok for now but getting to the point they will need replacing in a few months. In addition, he recommended I replace both my sun visors for visibility safety. I was pushed back a bit because I have been trying to figure out if Nissan had a recall on the Pathfinder’s visors. Anyone that has this vehicle soon found out that the sun visors have a 100% fail rate and I confirmed this through the web and customer complaints for the cost falling back on them. I shared this with the tech and told him that’s the only thing I was disappointed in with my vehicle and Nissan for not addressing it. Little did I know the tech passed my issue and expressed concerns up the customer service chain and I received a phone call within a few days later form corporate telling me they will replace both my visors for free. I have no words that could express how I felt from that level of care and expression of customer appreciation and tears are rolling down my face as write this reliving the moment now. I returned a few days later and both my sun visors were not only replaced to make the vehicle look like new, they washed and vacuumed it too. I simply lost track on how many the Pluses I had for this location but knew this is where my next vehicle will come from. Today, I traded up my 2013 Nissan Pathfinder for a 2017 Armada fully loaded and I couldn’t be more proud, happy and very sure this dealership had my best interest in mind. If they took very good care of me in an older vehicle I didn’t buy from them, what would they do if I did? Let’s just say, my eldest son is in his first year of college and I plan to surprise him with a Nissan vehicle from McDonough Nissan because I want him to have the same experience I had. I am truly grateful and highly appreciative to the entire staff at McDonough Nissan for making me believe that outstanding customer service is still available at this dealership. Sincerely, Drand Dixon More
by Drand Dixon
Employees Worked With
George Mazzant Jr, George Mazzant Sr. and Robert Parker (finance) and the Service Sales Manager that approved the deal for me.
