McDonough Nissan

Oil Change, Andrew Andrew was the service representative they took me to. The first words out of his mouth was I was about to go to lunch. I told him I could be easily g Andrew was the service representative they took me to. The first words out of his mouth was I was about to go to lunch. I told him I could be easily get someone else to take care of me. At that point he told me to put my key fob in my car and come back in, I did so. Just a few seconds later hey took a clipboard in papers to my car and looked around. He came back in telling me it was past time for me to do my 15000 mile service, I asked what that included, he read off several things, I asked what that was going to cost me an he told me $595.00. I told him i just wanted to do my $4.95 oil change. He told me it was $34.95 for an oil change. I got out off my chair and said see you later. That's when he told me he thought he could get me a better price. I sat back down and told him I was supposed to have 6 oil changes for $4.95. He said he knew nothing about that, but he would give me this one for free. After my service was done, someone call my cell phone to tell me my car was ready. About 3 seconds later he came and told me I was all set and ready to go. Orlando call me leaving and said hi how you doing? Being that I seen him and spoke with him before, I told him I was a little upset, he wanted to know what I was upset about, I explained the 15000 mile service the guy told me was $595. He said he didn't think it was that much and took me in another man's office, that man pulled up what it would cost and gave me a print out of what it would cost for basic, standard and whatever the top grade is and the highest thing was the top grade was $4??, next was $289 and basic was $124. I thank them and proceeded to leave by way of Andrews office to show him the paper with all three services and none were $595! He tried to explain, I told him no thank you I would never do business with him again. I left the Nissan dealership before said something I would have to repent for and waited a few minutes and I call the service manager Brian. Brian knows me from a braking problem with my car and he knows it wasn't the first time I've had a problem there. He gave me his personal phone number and told me to call him when I was ready to come back down for my next Oil Change and who would roll out the red carpet. Red carpet is something I don't expect, however I do expect great customer service skills and Andrew does not have that. More

Speedy service but not such a great thing Only thumbs up about this past service was I didn’t have to wait long so that was a plus but i didn’t realize it was because I was getting rushed serv Only thumbs up about this past service was I didn’t have to wait long so that was a plus but i didn’t realize it was because I was getting rushed service and I HIGHLY DISLIKE when I get recommended things I don’t need. That makes me believe my car wasn’t analyzed as stated and I’m just getting sold additional unnecessary services. I was told I needed both cabin air filter and additional air filter changed which I had already changed myself two weeks prior to getting my oil changed. That made me a little skeptical as to whether my car was ACTUALLY being checked out. On top of that, the car wash I was given was mediocre at best. Still dusty on the dashboard and spots on my car door from whatever cleaning material was used. I’m just not sure about the dealership. I want to believe that they care but the last few times just has me unsure. More

Oil change No appt was necessary... Back out with car washed in less than an hour...👍. Andrew was extremely friendly and efficient.. I will definitely be back No appt was necessary... Back out with car washed in less than an hour...👍. Andrew was extremely friendly and efficient.. I will definitely be back... More

Used 2018 Rogue SL We knew what we wanted. We saw the dealership marked it down. Mic made everything easy. Nice facility. Will be going here for my older Nissan Sentra a We knew what we wanted. We saw the dealership marked it down. Mic made everything easy. Nice facility. Will be going here for my older Nissan Sentra as well now because of my experience there. More

Nissan McDonough Ga It’s always a pleasure to visit Nissan McDonough, Jerry Evans and his service team always take care of me! They’re the absolute best! It’s always a pleasure to visit Nissan McDonough, Jerry Evans and his service team always take care of me! They’re the absolute best! More

Very satisfied!! Everyone at Nissan McDonough was very attentive, knowledgeable and professional!! I had an overall excellent experience and left driving a brand new N Everyone at Nissan McDonough was very attentive, knowledgeable and professional!! I had an overall excellent experience and left driving a brand new Nissan Rogue, which I love!! More

Never disappointed when I come. The facility is always great from the time I arrive to when I leave. The staff is always helpful and friendly, the facility is clean, and the complime The facility is always great from the time I arrive to when I leave. The staff is always helpful and friendly, the facility is clean, and the complimentary snacks, vacuum, and wash is icing on the cake. More

Way to go McDonough Nissan! The entire team at MCDONOUGH Nissan were exceptional in their service.. They worked with me and were very gracious with helping me get my car. Thank y The entire team at MCDONOUGH Nissan were exceptional in their service.. They worked with me and were very gracious with helping me get my car. Thank you Mick Palmer , my Salesperson, the car sales manager , also Jim , the financier you all were a great team in making my purchase experience a great one. Thanks for all you do! More

Excellent service Everything done in atimely manner.Elvis service rep was awesome.will recommend others other Nissan owners.All personnel was friendly and professional. Everything done in atimely manner.Elvis service rep was awesome.will recommend others other Nissan owners.All personnel was friendly and professional..Will surely come back. More

Good service,rude CUSTOMER service! You have a good thing going but that ex cop is rude.You know who I'm talking about he has been taking care of me the last 2 times he is dismissive and You have a good thing going but that ex cop is rude.You know who I'm talking about he has been taking care of me the last 2 times he is dismissive and an xxx.I don't like him whatsoever. More