McDonough Nissan

Fast and courteous Was in for a key kob that wasn't working. . Staff replaced batteries and checked it for no charge. And I didn't wait long. Was in for a key kob that wasn't working. . Staff replaced batteries and checked it for no charge. And I didn't wait long. More

Great Customer Service This was my first time coming to this location and I was very pleased. Tony (Service Tech) and Jerry Evens was the best. They both made sure they und This was my first time coming to this location and I was very pleased. Tony (Service Tech) and Jerry Evens was the best. They both made sure they understood my concerns regarding my car and made sure I understood the problems going on with my car including pointing out exactly the issues. I highly recommended the two for the great customer service they provide for me. More

Jerry Evans was very helpful Everything went great I would recomend this dealership. Jerry Evans was very helpful and nice. The service was pretty fast, I was in & out within a ho Everything went great I would recomend this dealership. Jerry Evans was very helpful and nice. The service was pretty fast, I was in & out within a hour. More

Incomplete pilot change I pulled up right before my cousin for the same service which was an oil change. His car was done about 30 mins before mine. Also, my car want washed I pulled up right before my cousin for the same service which was an oil change. His car was done about 30 mins before mine. Also, my car want washed or vacuumed. I asked the advisor and she told me that it wasnt washed because or was raining and because it was close to 4pm. I had to find out on my own, not being informed by the advisor. Also, my cousins car was washed and vacuumed. This was inexcusable. Totally bad experience. Bad on customer service e More

No Pressure I was greeted and welcomed graciously, all needs met and all questions answered. The people were nice and very helpful. I like going to this particula I was greeted and welcomed graciously, all needs met and all questions answered. The people were nice and very helpful. I like going to this particular location, not only do they make me feel good to be there, there is always refreshments available to make the wait much smoother. More

Quickest service ever Came in for oil change. Added tire rotation. In and out in 35 minutes on a Saturday at 7AM. Very impressed. Will be back again Came in for oil change. Added tire rotation. In and out in 35 minutes on a Saturday at 7AM. Very impressed. Will be back again More

Service January 19, 2019 Customer service was outstanding. Arrived tee on Saturday morning and they did an oil change, rorated my tires, washed my car within a timely manner. Customer service was outstanding. Arrived tee on Saturday morning and they did an oil change, rorated my tires, washed my car within a timely manner. More

Overall a good experience Staff is always friendly. Waiting area is clean and has drinks, coffee and snacks. They also keep you updated on the status of your vehicle Staff is always friendly. Waiting area is clean and has drinks, coffee and snacks. They also keep you updated on the status of your vehicle More

Three hour+ oil change I have a Titan XD diesel. I cannot go anywhere else to get an oil change. I’m forced to use my local dealer. They are good people but it is common I have a Titan XD diesel. I cannot go anywhere else to get an oil change. I’m forced to use my local dealer. They are good people but it is common to wait an extremely long time for this routine service. More

Sales I brought a truck on December 31,2018. We noticed some things that needed to be painted on the truck. They assured us that they would take care of the I brought a truck on December 31,2018. We noticed some things that needed to be painted on the truck. They assured us that they would take care of the damages. I drove the truck back to McDonough on 1/18/19 (they only paint on Friday). You can't make an appt, it's first come first serve. I arrived at 9:30 waited 3 hrs before someone checked in and told me status of the truck. They stated the truck was being painted that's why it takes some time. During the 3 hrs no one came to check on me, mentioned anything g about shuttle services etc. when I asked for shuttle service all of sudden the truck was ready. When I saw the truck you could tell it was touch up paint and didn't match. The sales manager Alex Clarke told me not to touch the paint. In my head I'm thinking I can clearly see there is an issue so I touched where the issue was. He stated that they were only supposed to touch up the paint. I explained that no when I came in you stated the truck was being painted. I asked about rust on the door (it is a used truck but it's a 2018) he assured it would be fixed. It was touch up paint. The truck was sent back to the paint shop. Coming back from dropping the truck he came to where I was sitting and said I’m doing you a favor, I stated I didn’t know the truck was free. Alex stated he would rather deal with my husband, I stated your dealing with me and my husband is on the phone. Alex walked off. I still had to wait longer, 5 hrs to be exact, and I asked for a shuttle 3 hrs after waiting and waited 45 mins for them to find a driver to drive me in a personal car to get something to eat. Now I sat and watched everyone take a lunch buy flowers etc! The sales manager even left out to buy flowers but couldn't find a shuttle driver. not one checked in until I paged them asking for the status or the shuttle. Piss poor service! I will not buy from here again and I advise you to stay far far away. More