McDonough Nissan

As it was 3 years prior, I was treated like family, and they all more than met my expectations they all more than met my expectations More

I went to this dealership in January 20, because they had the vehicle I wanted at a reasonable price and the reviews were pretty good. I got to the dealership and was approached by Achim (who no longer works the vehicle I wanted at a reasonable price and the reviews were pretty good. I got to the dealership and was approached by Achim (who no longer works here). He was pretty friendly and engaging. We spoke about what I wanted and how much I was wanting to pay. I left that day with the vehicle and from what I assumed was a pretty good deal. A little over a week later 2 maintenance notifications came across the dash mentioning that the oil and brakes change was coming due. I called Achim to inform him of these issues. He told me to bring the car to the dealership and they would take care of it. I told him I would be up the next day, being that I stayed about a hour from the dealership. The next day I checked my back account and noticed my Down-payment check had cleared and that is when the service changed. I get to the dealership and speak with my salesman Achim. He proceeded to tell me that, because I brought a used car I purchased it AS IS , they aren't responsible to take care of such issues. I was blindsided and confused by this sudden change, since we spoke on the phone prior and I was being told I would be taken care of! Not exactly the way I thought I would be treated. After debating with him, how I did not have the car for more than a week, it makes no sense to already have to pay to have a brake job and an oil change in the first week of purchasing. Eventually, the Service Manager Bret came, he let me know the brakes and oil change had been done, the mechanics there did not know how to reset the sensors. He then said he will have them check to be sure it was done. They check out the car and assured me it was handle. I hesitantly left. The next day I took the car to BMW of Macon to verify that these particular maintenance where performed and have the sensors reset, if it had in fact been performed. Like a dealership that actually values customers, they happily obliged, and informed me that these services had been done. They reset the sensors and sent me on my way, FREE OF CHARGE!!!! Thanks Matt of BMW of Macon! I was unaware that this was the least of my worries. Here I am, at a little over a month, the engine is making a weird thumping noise and vibrating out the blue. I took the vehicle to Nissan Of McDonough Service Dept and left it overnight, being that it was Sunday and the Service Dept was closed. I called the next morning to inform them my vehicle was there and what was going on with it. I received a call back from them letting me know what was the issue with the car. Motor and Transmission mounts are bad !!!!😱😱 the Mechanic said he would look up the parts and get me a quote for the parts and labor for this particular repair. I asked the mechanics If this had to be paid by me. I was confused as to why I would be given a quote to pay for a repair on a vehicle, I purchased from this dealership just about a month ago. I had just put the permanent tags on this car. The initial payment has not even come due. I understand used cars have issues and a dealership can't catch all of the issues, however, the dealership can do what's right or at least take care of the customer!!!! This isn't 6 months to a year later this is just shy a month. I was basically told once again well you brought this car AS IS and this is the kind of issues you run the risk of having when you buy from Nissan of McDonough. I have purchased used cars AS IS from other dealerships and the car had issues; however, the dealership actually valued customers and rectified the issue without question or hesitation (Carmaxx of Warner Robins). I left this dealership upset, confused, feeling used, abused and violated. For this dealership to pass this off as if this is a regular practice of theirs, is quite concerning!!! I am now left having to find and pay someplace to repair this vehicle before making a single payment!!! ⚠️ ⚠️ WARNING⚠️⚠️ If you are in the market for a quality used vehicle DO NOT go to More

This is the 3rd Nissan that I have purchased at this dealership and I would not change! dealership and I would not change! More