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McDonald Mazda South

Littleton, CO

2.5
126 Reviews

6100 S Broadway

Littleton, CO

80121

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Showing 126 reviews

September 24, 2024

Had a 12/10 incredible experience shopping at McDonald Mazda! From our sales consultants -- Steven Valencia and Chris Hannaman to the managers Stephen Lewis (my new bestie) and Jason Sharp -- they made su More

by S7levan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hannaman, Steven Valencia, Stephen Lewis, Jason Sharp
Sep 24, 2024 -

McDonald Mazda South responded

We're delighted to hear that Steven, Chris, Stephen, and Jason made your experience at McDonald Mazda South exceptional! It's fantastic knowing you felt supported and well-informed throughout the process. Enjoy your new Mazda CX-70!

March 05, 2024

Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit d More

by P
Recommend Dealer
No
Employees Worked With
Phoenix, Adam
Mar 05, 2024 -

McDonald Mazda South responded

I'm truly sorry to read about your experience. It's important for us that our customers feel heard and cared for, so it's disappointing to learn you were left with a different impression. We understand how frustrating the situation must be, especially with a lack of communication, and I would like an opportunity to discuss this further with you in order to find a resolution. Please reach out at your earliest convenience. Thank you, David Paraday - Platform Manager

February 16, 2024

We purchased a Mazda Cerified vehicle from McDonald Mazda in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, t More

by CRK66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Velasquez
October 10, 2023

My sales rep was very professional and helped me get the car of my dreams. Thank you Blake for the hard work. Adam Goad, the General Sales Manager took great care of me and was incredible to work with. Will More

by Luckygirl37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Goad
Oct 10, 2023 -

McDonald Mazda South responded

We're so glad to know that our team at McDonald Mazda South was able to help you find your dream car! Your kind words about Blake and Adam are greatly appreciated. We look forward to working with you again in the future!

October 09, 2023

Just attempted to purchase a used vehicle that I had been assured had been mechanically inspected and fully functioning. Upon completion of the agreed upon independent inspection it was discovered that the v More

by Honest Reviewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Goad
July 25, 2023

We brought our car in for a complimentary service and ended up with a bill over $300. They took advantage of my son who didn't know what needed to be done and sold him on a bunch of unnecessary services. More

by W from Lone Tree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Jul 26, 2023 -

McDonald Mazda South responded

I'm really sorry to hear about your experience. We aim to offer fair pricing, so it's disappointing to read we've left a different impression. I assure you we do not run our business to take advantage of our customers, so I would like the chance to discuss this with you and see how I can help. Please reach out when you can. Thank you, Tim Velasquez - Service Manager - 720-513-6385

April 27, 2023

Inconsiderate of people’s time and needs related to financing, registration, temporary tags, communication, appointments. More

by Clong2314
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Beverly, Ellie, Connor
May 01, 2023 -

McDonald Mazda South responded

I'm sorry to hear that your experience with us was less than satisfactory. We value our customers' time and needs, and it's disappointing to hear that we fell short in this regard. I would like to speak with you further about this and see what we can do to improve your rating. If you're open to it, please give me a call and we'll work on making things right. Thank you, Adam Wilson - General Sales Manager - 720-283-5108

October 27, 2022

If I could give zero stars I would. Took my vehicle in for a brake check. Was told it would be 2 hours max. 4 hours later with no update on my vehicle, I tried texting the service numbe More

by No Name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calo, Tim, and Dave
Oct 28, 2022 -

McDonald Mazda South responded

Hello, and thanks for sharing. We did make some mistakes here and we're not denying this. In fact, several members of our staff admitted to you that we made errors. What you're omitting from your review, however, is the half-hour of cursing and verbal assault our staff received from you when you arrived to retrieve your vehicle and return our loaner. We don't tolerate this kind of behavior. When we were able to have a calm conversation about the final bill, you agreed to the significantly discounted price. We never threatened to hold your car. I understand your concerns but sharing our perspective here is only fair. Thanks, and please let us know if we can do anything else to assist you. David Paraday - Service Director

Oct 28, 2022 -

No Name responded

Just cause there was cursing doesn’t mean it was directed at your staff. You definitely did threaten to hold my car. Don’t sit and say you never threatened to keep my car. It was said “we’ll hold your car for as long as we need to.”

May 24, 2022

They are nice up until you purchase the car! The quations changes afterwards. I purchased a car in 2019 and added an extended warranty. A few months ago, I canceled the warranty and had to get a More

by Ali M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Val Chairez
February 24, 2022

Let me just start with AMAZING . .. I am so happy!!! I was so overwhelmed and so distraught after my horrible experience with Arapahoe Kia ( I was a loyal KIA lifetime Owner) that I More

by krebsbach.cynthia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan, Carrie, Chris, and the main man Troy!
Feb 25, 2022 -

McDonald Mazda South responded

Cynthia, thank you for the great review! It is our goal to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with us. We will be sure to let Donavan, Carey, and Troy know how much you appreciate their help. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at McDonald Mazda South!

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