McDonald Hyundai

Fantastic! Purchased a used SUV from McDonald Hyundai. Wonderful experience with everyone I worked with, especially our sales person Jeremy. I feel that I got a Purchased a used SUV from McDonald Hyundai. Wonderful experience with everyone I worked with, especially our sales person Jeremy. I feel that I got a fair price and they addressed any concerns that I had. Next time I am in the market for a new or used vehicle, I plan to make McDonald Hyundai my first stop! More

They lost the paperwork, then tried to charge more I purchased a 2014 Hyundai Elantra from salesperson Suzanne Dumont on March 27, 2015. I informed her that with my trade-in leased vehicle, I would not I purchased a 2014 Hyundai Elantra from salesperson Suzanne Dumont on March 27, 2015. I informed her that with my trade-in leased vehicle, I would not be putting any money down and that I wasn't interested in trading in the leased vehicle otherwise. She informed me that this would not be a problem and was easily workable within the dealership's parameters. On that day I left with the Elantra and a temp tag until the DMV received the appropriate paperwork from the dealership. On April 9, 2015 I received a call from Rune Nielson stating that the finance person who originally drew up the paperwork quit the next day (March 28, 2015) and had done the paperwork wrong. Rune asked me to go back and re-sign the paperwork with the same information and the same pricing, but a different finance company (Public Service Credit Union as the new option). After I signed the new papers on April 9, 2015, I left again with the car and a concern that my temp tags may expire before the dealership could file the paperwork with the DMV. I did not hear anything from the dealership or the DMV, so on May 25, I went to the DMV to get my new license plates, hoping that the DMV had just forgotten to send out the fee card. The DMV told me that they had received the dealer paperwork but had to return it to McDonald Hyundai because there were errors on it- they did not specify what the problem was but said that I needed to contact McDonald Hyundai. In the meantime, they gave me another temp tag for my car, with an extended expiration date of July 24, 2015. On May 25th as well, I called Rune Nielson at the dealership and he said that I needed to bring a check for $742 by that afternoon because the taxes were incorrect on the sales paperwork. I told him that I bought this car with the agreement that there was zero money down and that I did not have the money. He said that he would check with the general manager and get back to me. I have not heard from him since- It is now July 27th, 2015. A week later, I left a message for Rune to see if he had gotten a resolution with the general manager, but did not receive a return call. On July 9th, I called and asked for any other finance person to try to help me get my car and tax issues resolved. I was routed to Brad Long, who said he had just started a few months previous and would have to check into it and call me back. I never received a call back from him either. In the two and a half weeks since, I have left messages for Brad and the general manager John Bittrolf, with no return calls. It's important to note that in the 2 and 1/2 week time frame of receiving no return calls from any member of management to help resolve this issue, tragedy struck my family. My husband of 40 years passed away suddenly at the age of 75 on Saturday July 18, 2015. Needless to say, I dread having added stress in my life during this painful grieving process. I just want to be able to drive my new car so I can attend to family and funeral arrangements for my dear husband. On Saturday July 25th, I received a call from the used car manager Alan Wallace, stating that I had to pay the $742 to get my account current and to be able to get license plates. I told him that I had talked to Brad and Rune and that I had told them I could not pay any money down, just like we had originally agreed on. I called the DMV today, July 27th, because I hadn't gotten any calls back to resolve the issue. They of course did not have the paperwork, but referred me to the Colorado Dealer Board for filing a complaint. I have since left a message for the dealer board, as well. I have called every person I've spoken to before at McDonald Hyundai today, trying to find someone who deals with customer service issues instead of just the bottom line dollar. I was told by Alan that they didn't make as much money on my trade as they anticipated, so they cold not afford to take a larger loss. In the meantime, my car is stuck in my garage with expired temp tags More

Good Service Small issue with new Santa Fe Sport, spoke with several people about this. Service mgr. helped me personally and getting issue resolved. Happy with re Small issue with new Santa Fe Sport, spoke with several people about this. Service mgr. helped me personally and getting issue resolved. Happy with results. More

Enjoyable Never had a car buying experience that was so stress free. Salesman was very attentive and informative. Would buy from this dealer again when the ti Never had a car buying experience that was so stress free. Salesman was very attentive and informative. Would buy from this dealer again when the time comes. More

I was treated with extreme respect as well as my time In December of 2014, my husband Wayne and I went shopping for a car. David Cunningham was our salesperson. We ended up not buying our car from him f In December of 2014, my husband Wayne and I went shopping for a car. David Cunningham was our salesperson. We ended up not buying our car from him for reasons not related to David at all. In July we decided to go look for a car for me and of all the salespeople we met back in December David was the only one whose name I remembered and I also remembered how nice he was and knowledgeable. So I called David and told him we would be in and ended up leasing a Sonata. I will always lease my future cars with David at McDonald. More

Top notch Excellent ! we couldn't have ask more from Suzanne ; she gave it all. She made this whole experience of buying a car....."painless to the max." I ha Excellent ! we couldn't have ask more from Suzanne ; she gave it all. She made this whole experience of buying a car....."painless to the max." I have never in my years,( Vet Nam Vet) dealing with dealerships, have i felt so comfortable, so much at home. I believe we have found a new family, in McDonald Hyundai....again thank you for everything....see u soon ! More

Easy and Transparent I was pleasantly surprised at how painless it was to purchase my new 2015 Hyundai Sonata Hybrid. The staff at McDonald Hyundai was professional and t I was pleasantly surprised at how painless it was to purchase my new 2015 Hyundai Sonata Hybrid. The staff at McDonald Hyundai was professional and the execution was smooth and transparent. Paperwork was completed on time and without surprises. This was my best car buying experience by a long shot. More

2015 Hyundai Santa Fe Jeremy and Rune were great to work with. Professional, courteous and straight forward. They found the vehicle I was looking for and delivered it prom Jeremy and Rune were great to work with. Professional, courteous and straight forward. They found the vehicle I was looking for and delivered it promptly. I like their follow up and willingness to answer any questions I had throughout the lease process. More

Scheduled maintenance This was the first time I had met Brandon Blair. He was friendly, professional and exceptionally knowledgeable about my car's sound system and Bluetoo This was the first time I had met Brandon Blair. He was friendly, professional and exceptionally knowledgeable about my car's sound system and Bluetooth functions. He was able to troubleshoot a problem for me that no one else could figure out. Brandon is a GREAT addition to your service team! More

Service was great . On time. No extended wait or additional costs that I was no expecting. Waiting room was very comfortable. My car was washed and looked great. T . On time. No extended wait or additional costs that I was no expecting. Waiting room was very comfortable. My car was washed and looked great. They also looked at a question I had regarding some rippling that is occurring on the cover of my sunroof. The service manager said he thought it was a result winding up when I open it. If it gets worse I will have it looked at again More