McDonald Hyundai

Customer focused! Every single employee was friendly and made sure my needs were met. Micah walked me through the whole process and made it a quick and enjoyable process. All questions were answered and I l made sure my needs were met. Micah walked me through the whole process and made it a quick and enjoyable process. All questions were answered and I left feeling happy and excited about my new car! More

I just wanted everyone to know that we had a excellent buying experience with our new car purchase at McDonald. We had Gary Clayton as our sales person and our purchase started 6 months ago when I had hi buying experience with our new car purchase at McDonald. We had Gary Clayton as our sales person and our purchase started 6 months ago when I had him order a vehicle for my wife and because of vehicle shortages it took a while. Gary was always keeping me updated and as soon as a vehicle that matched exactly what she wanted came in he called us and we were in and out in three hours (with a long test drive). John O'Hanlon took care of the financing and made it very easy and we felt taken care of and not pushed into anything. Thank you McDonald, Gary and John for a fantastic buying experience. Service: I have always had the best care with McDonald Hyundai. They listen to my concerns (I have very few because my Santa Fe sport is an excellent car). They are very friendly and keep me informed of time and cost immediately. I have another dealer/shop that is closer to me but because of the service and care I get at McDonald I will drive further to them. I highly recommend McDonald Hyundai service! Thank you Brad More

We had a great experience purchasing our 2022 Tucson! We absolutely love it! We had an awesome salesman who answered all of our questions with ease. absolutely love it! We had an awesome salesman who answered all of our questions with ease. More

So in love with my new Hyundai Santa Fe! Suzanne made my experience very smooth and easy and they gave me a great deal on my trade-in. My car came in sooner than expected and I was able to pick it up 2 day experience very smooth and easy and they gave me a great deal on my trade-in. My car came in sooner than expected and I was able to pick it up 2 days before Christmas. Great present to myself. More

Brandon at McDonald Hyundai did a great job ordering us the exact vehicle we wanted. Superb customer service. We are 100% happy and would recommend McDonald Hyundai dealership to anyone. They do not do "ma the exact vehicle we wanted. Superb customer service. We are 100% happy and would recommend McDonald Hyundai dealership to anyone. They do not do "market adjustment" MSRP increase like other dealerships. More

I returned my lease and drove off in another within 2 hours! Suzanne was a pleasure to work with again hours! Suzanne was a pleasure to work with again More

This dealership was great to work with. Micah was super helpful throughout the entire process. He also respected what we wanted and kept us in the loop for an order that took several months to get. Even af helpful throughout the entire process. He also respected what we wanted and kept us in the loop for an order that took several months to get. Even after the purchase, he has been helpful with questions I have about the car and it’s features. Would definitely come back to this dealer. More

CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were int have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience. More

Fantastic customer experience experience, Micah went above and beyond for me. I purchased a beautiful red Kona and just love it above and beyond for me. I purchased a beautiful red Kona and just love it More