McDonald Hyundai

I purchased a car through this dealer as an out of state buyer. We were admittedly very anxious every step of the way, and the staff dealt with our concerns as best they could. We did experience some chal buyer. We were admittedly very anxious every step of the way, and the staff dealt with our concerns as best they could. We did experience some challenges, however, and I think the dealer could improve in a few ways. Our sales agent apparently resigned while were completing the sale, unbeknownst to us. We continued to text our sales agent, with no responses, for a full day before we found it he was no longer with the company. And we had to find out by calling to complain that we hadn't received a response. Getting a hold of the finance department can be extremely challenging. Every time you call, you have to go through a receptionist. This can add a lot of time on to the process. All paperwork had to be hard copies that were mailed. Nothing was digital. You cannot text the finance department, only phone calls, resulting in a lot of lost time playing phone tag and waiting for the receptionist to try to locate the person you need to speak to. We had to arrange our own shipping, even though "Home Delivery" is offered on many websites on which this dealer posts. No options were offered to help me relocate the purchase to my state. The vehicle I purchased was a Certified Pre Owned car. I expected a certain level of cleanliness when the car was delivered. However, I had to extensively clean a significant amount of dog hair out of the car. I also found a human brush being used as a dog brush, as well as a pack of matches from a local CO dispensary advertising "Weed Loves You", all in the center console. Did someone not check this car before it was shipped? Didn't make us feel so great about the purchase knowing someone probably used it before us to hit their local dispensary. What else did they use the car for before delivering it to us? Also, the mileage was 4,000 miles higher than what was listed on the website. This was a concern we had to overlook, as we discovered this fact late in the purchasing process. I would have preferred a discount for the additional mileage that wasn't advertised on the car. Why wasn't the actual mileage posted on the car listing online? I understand some minor discrepancies in reporting correct mileage, but this is 4,000 miles! Also, this dealer states that they do not add additional markups, but they add all the additional add ons that any dealer would. I found their prices for these add ons less expensive than other dealers, but all the additional services offered are unnecessary, overpriced, and adds additional time for the finance department to get through in the finance meeting. I asked to waive all additions, but somehow still couldn't get them to remove the $299 Courtesy Guard. Do your research on the additions they add. Anything taxable is negotiable. Don't pay for unnecessary add ons like Nitrogen Fill tires, pin-striping, after market alarms, paint protections, etc. You can often find out what these are with a little research and discover for yourself that these are simply ways for a dealer to make a profit of your sale. Avoid at all costs and be willing to walk if the dealer struggles to understand why you don't want to pay for these costly and pointless additions. If the dealers were honest, we wouldn't have to write and read all of these reviews. Overall, I found this dealer needs improvement in a few areas. Communications needs to improve, as well as properly delivering the vehicle in a clean condition, with all personal items removed, especially brushes with hair! As with all car dealers, you really have to watch them every step of the way to make sure you're not getting ripped off. I'd prefer to never have to deal with another car dealer again after the six month nightmare rollercoaster of lies and disinformation that we have experienced trying to get an honest deal, but I believe this dealer is better at in person sales than online sales. I would not purchase another vehicle from this dealer remotely, but I may consider them if I lived in the Denver area. More

I had a great experience with the individuals that helped me from looking for the right vehicle, financial process, and taking it home. Every time I stepped into the building someone offered their assistanc me from looking for the right vehicle, financial process, and taking it home. Every time I stepped into the building someone offered their assistance right away. No one was pushy, or overly intense. Reached more than enough to see if I had any questions, concerns, or needed help with anything. Great overall experience. More

We recently purchased a 2023 Palisade Calligraphy at McDonald Hyundai. While there were delays with transportation (Out of McDonald Hyundai's control), everything else was a very easy and smooth proces McDonald Hyundai. While there were delays with transportation (Out of McDonald Hyundai's control), everything else was a very easy and smooth process. Our salesman was David Kuczek, who was incredibly helpful and kept us up-to-date with the ever moving delivery dates. I called around several dealers to get the best price on our new car and every dealer I spoke to was adding $5000 over MSRP just because they could as a result of the supply and demand. McDonald Hyundai did not do this as they felt it was unfair to their customers. I would highly recommend David at McDonald Hyundai and will definitely do business with him in the future. More

Very poor customer service. Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated sea Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated seat that wasn’t working. Scott told me it would take 3-5 days. I call on morning of Dec 30, because I haven’t heard from them and was told it hadn’t even been looked at yet. I needed my car by Saturday to go to work, so I told them do the oil and tires forget the heated seat and would be there to pick it up at 5pm, doesn’t take long to change oil and tires. Got my car back on Saturday at 1:00 on. Absolutely horrible communication and customer service. Will not be doing business with them! More

I recently purchased a 2023 Hyundai Palisade Calligraphy at McDonald Hyundai. My salesman was Micah Levy. He was outstanding and made what is normally an unpleasant experience when purchasing a vehicle, a at McDonald Hyundai. My salesman was Micah Levy. He was outstanding and made what is normally an unpleasant experience when purchasing a vehicle, an easy and relatively quick process. About one month before I purchased this vehicle, I tried to purchase a very similar vehicle at Phil Long Hyundai Motor City in Colorado Springs. This dealership added a pure profit market adjustment to the vehicle totaling over $6,000. I tried to negotiate with this dealership, but they would not budge on the market adjustment. So I did my research and found that McDonald Hyundai was more interested in satisfied customers and repeat customers rather than taking advantage of its customers by adding a market adjustment. I will be purchasing my next new automobile from McDonald Hyundai! More

We bought in Oct and had a terrible experience working with Suzanne. I found her to be very rude and disrespectful. Had there been another like vehicle elsewhere I would have walked out based on her indiv with Suzanne. I found her to be very rude and disrespectful. Had there been another like vehicle elsewhere I would have walked out based on her individual lack of tact and customer service. It’s unfortunate that she was paid commission off of our purchase. More

The sales person was not as familiar with the car as we were. She did explain things and took us on a test drive. The sales/finance manager was rude and condescending to Alona and us. were. She did explain things and took us on a test drive. The sales/finance manager was rude and condescending to Alona and us. More

This dealership was very responsive! !! I would highly recommend this dealership!!! Suzanne Dumont was excellent. She kept us informed throughout the process. !! I would highly recommend this dealership!!! Suzanne Dumont was excellent. She kept us informed throughout the process. More

Brandon provided me with an outstanding experience in my purchase of a "new to me" vehicle. He was thorough, courteous, knowledgeable and efficient throughout the entire process. He answered all my questi purchase of a "new to me" vehicle. He was thorough, courteous, knowledgeable and efficient throughout the entire process. He answered all my questions and he provided top flight service from the test drive to delivery of my vehicle. I would highly recommend Brandon and look forward to doing business again with him and McDonald Automotive in the future. I also had the pleasure of working with Spencer in completing the financing arrangements and associated documentation. Spencer was very personable and skillful in providing an excellent lender with favorable payment terms. He also presented an array of additional available services in an easy-to-understand manner. I would enjoy working with him again. Great job gentlemen! More

Great customer support with Scott. So great! Professional, Respectful, informative. It was worth the drive So great! Professional, Respectful, informative. It was worth the drive More