McCurley Honda
Richland, WA
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314 Reviews of McCurley Honda
I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had t system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing. More
absolutely excellent from purchase to service all around excellent Ruby was a awesome beyond worlds went the extra mile in helping with the purchase even picked up the recipient for around excellent Ruby was a awesome beyond worlds went the extra mile in helping with the purchase even picked up the recipient for final transaction she was awesome beyond words so very grateful smoothest car purchase ever had More
I recently gave this dealership a negative review due to the service department. However, I met with GM Josh and we worked on my concerns. He went out of his way to ensure I was completely satisfied. I appr the service department. However, I met with GM Josh and we worked on my concerns. He went out of his way to ensure I was completely satisfied. I appreciate the effort and Zach for going over and beyond for me. This all started over the original dealership (Leskovar) where I purchased my car. Going forward I appreciate the work and direct communication Josh and Zach provided. Going forward, I look forward to working with them. Sincerely, A Forgiving customer More
Disappointed doesn't begin to describe the experience I've had at McCurley "Integrity" Honda. Purchased a used cr-v 2 years ago and have spent more money on repairs (8k) then paying off the vehicle. Ca I've had at McCurley "Integrity" Honda. Purchased a used cr-v 2 years ago and have spent more money on repairs (8k) then paying off the vehicle. Catastrophic engine failure with no explanation other then needing more money to fix additional issues afterwards. Refusal to reimburse tows after subpar mechanical repair causing additional financial loss. Stay away from this dealership if you value your time, money and a quality product. The service team hasn't been recognized for quality service from Honda corporate since 2018 and the new manager Dan, has done little to treat us like the "family" they claim to help with a culture of no call backs and the customer having to advocate for any positive resolution. More
This dealership wants your money and thats it. I bought a 2021 Honda Odyssey. They sold it certified pre owned. When i got it home i saw on the roof of the van extensive damage. I called them and I bought a 2021 Honda Odyssey. They sold it certified pre owned. When i got it home i saw on the roof of the van extensive damage. I called them and they said bring it back. I took it back and they did not want to fix it. They said it would cost too much money. I payed $48,500 for this van and they didn’t want to help me out. Less than 24 hrs. They then said they would order me a new van and trade back the old one. Long story i lost $4,000 for 3 weeks while i waited for the new van. They gave me $46,000 trade in value…and they uped the price on the new van by $2,000. They knew the van had damage and saw that i was in need of a vehicle since over a year. They took advantage of me and my situation. I have four young children and needed a new van. STAY AWAY….These guys are crooks with ties. They will take advantage of you especially since vehicles are scarce. BUYERS BEWARE!!!!….STAY AWAY. If you buy something from them forget about getting any help. Once the check clears they will no longer help you. More
Angel has been the best sales person I have ever dealt with. This is our second car purchased through him and we couldn’t be happier! He works hard to make sure you get the car that suits your needs and t with. This is our second car purchased through him and we couldn’t be happier! He works hard to make sure you get the car that suits your needs and that you are happy with your purchase. I will never go through another company or sales person again! More
When I needed a car McCurley Integrity Honda was there and they assisted me to make sure I had what I wanted. If it wasn't for them I would not have got the SUV that I wanted. They are excellent service s and they assisted me to make sure I had what I wanted. If it wasn't for them I would not have got the SUV that I wanted. They are excellent service sales people and they have earned from me 5 stars. More
Normally I loathe buying a vehicle, but this dealership is amazing. No pressure, super honest, and efficient, and they have most definitely earned my repeat business. is amazing. No pressure, super honest, and efficient, and they have most definitely earned my repeat business. More
The guys in the service dept. are amazing!!! They are courteous & know their stuff. I have been with Doug & crew since '08 or so. courteous & know their stuff. I have been with Doug & crew since '08 or so. More
I've been bringing ALL my cars (not JUSTjust Honda) for I've been bringing ALL my cars (not JUST just Honda) for many years. The main reason is that i feel like I am treated honestly and fairly. I have I've been bringing ALL my cars (not JUST just Honda) for many years. The main reason is that i feel like I am treated honestly and fairly. I have NEVER felt like they were finding things wrong with my car that might or might not need to be fixed and then trying to scare me into spending tons of money unnecessarily... I have had that happen at a LOT of other mechanics. I have also NEVER left with something NEW that was broken that WASN'T broken when i first came in. I have also had that happen to me at other mechanics. These negative experiences made me HATE taking my car in to get worked on anywhere else but Mccurley... just knowing that the dishonest mechanics would either talk over my head to get me to pay for services I might not need, or that they would break something in the process of fixing the original problem. They have definitely built trust with me over many years. I recommend them to anyone that needs work done on their cars. One last note is that PAUL, the shuttle driver is a real credit to the organization. He is so nice and pleasant and a joy to be around when he is doing me of and picking me up. I truly look forward to spending time in the car with him whenever I bring a car in for service. More