Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

McCombs Ford West

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.8
2,005 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
Contact Dealership
View Awards

7111 NW Loop 410

San Antonio, TX

78238

Directions

By Type

Showing 2,005 reviews

June 28, 2023

Highly recommend to my family and friends. Good customer service. Never had problems with finding what I was looking for . More

by Charles everett
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tre Styles
Report | Print
Jun 29, 2023 -

McCombs Ford West responded

Thank you so much for your wonderful review, Charles! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing McCombs Ford West!

June 28, 2023

I am a repeat customer over several years. JD and the McCombs Ford West team has always gone above and beyond to help me. When it’s time to get scheduled maintenance done, I contact JD and h More

by keithndonna1986
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Majd Tabrizy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xiaoxing He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2023 -

McCombs Ford West responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2023

Great vehicle buying experience with Cristo Mendoza. We love our Ford Escape, and can't wait to buy from McCombs Ford West again in the future. More

by Davidman1138
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Aldarwish
Report | Print
Jun 29, 2023 -

McCombs Ford West responded

Thanks for sharing your thoughts about your experience with Cristo here at McCombs Ford West. We appreciate your business and hope to see you again soon!

June 24, 2023

We are extremely pleased with the professional and friendliness of all staff at McComb’s.This is our second vehicle after and we’re able to work with our salesman via telephone before even making the More

by Ldavila02
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Majd Tabrizy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xiaoxing He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2023 -

McCombs Ford West responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at McCombs Ford West are glad to have you as a customer.

June 22, 2023

I have bought alot of cars in my time and I always dread having to work with salesman... I am so happy to say I finally found my salesman for life! I have been working with Cristo for a couple of months try More

by Dash Cam Solutions LLC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cristo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2023 -

McCombs Ford West responded

Thanks for your feedback on your recent visit to McCombs Ford West. It's great to hear that Cristo was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 20, 2023

Muchas gracias a marco un exelente amigable y profesional agente me dejo clara todas mis preguntas y se encargo de encontrar la camioneta perfecta para mi visítenlo una gran experiencia More

by Jacinto
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Report | Print
Jun 21, 2023 -

McCombs Ford West responded

Thank you so much for choosing McCombs Ford West! Congrats on your new truck, and let us know if we can be of any more assistance!

June 18, 2023

Dropped my 2015 F150 off for it's 95,000 mile check-up. Toya called me after I got back home, asked me to call her when I returned to the dealership for my vehicle. I did, she came over to meet me ( I real More

by rrcat4merrcat4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toya Steward
Report | Print
Jun 19, 2023 -

McCombs Ford West responded

Congratulations on your new 2022 F150! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

June 17, 2023

Worst service that I could ever imagine, really. There is no cure, I’ve tried. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gayle Trembley, Corey Molina, Jesse Esparza, and Henry Finley
Report | Print
Jun 17, 2023 -

Hollywood responded

I have ongoing issues with the service department. The day, June 5th I believe, paid my bill, after being notified my 2000 F150 was ready for pickup. Radio sitting on the drivers seat, air conditioning not working. Did not go in for air conditioning repair, nothing wrong with air conditioning, prior. Was told via message, when technician first tried to start the truck he heard a popping noise, then it started smoking. Several of the service members I dealt with echoed the same story, which was concocted. The one and only service that I requested was that my truck would start when jumpstarts, but would not start the next day. Several employees inferred, it’s an old truck. But I had not 1, not 2, but 3 new discrepancies to deal with that I didn’t have when brought in for service. The real kicker is the 3rd one. After I paid, then sat in my truck and saw the radio 0n the seat, not in place and the air conditioning not working, I did not accept the condition it was in and left it right there and went home. They called my wife the next day, now it won’t start, “the old truck “ has a fuel pump problem. It was running yesterday. Never test driven by staff. I complained to 4 different employees and no resolution, they want more money, I want satisfaction and my truck back in the condition that is was in. Insert my radio where it was in before disconnecting and my air conditioning working, as it always has, prior to your servicing. You all have never owned my truck so don’t tell me the history of my truck. Right is right and wrong is wrong. I climbed the phone call ladder to the general manager, he never attempted to call me back. He obviously passed the buck to one of his lower level managers to let me know the additional $600 offer for the fuel pump issue is still on the table. Make it right, I paid my bill. Truck has never left your service department since early May. It’s almost the end of June.

Jun 17, 2023 -

Hollywood responded

Who’s responsible? Why don’t I get the service I deserve? Put your self in the customers seat. I just want I deserve, not looking for anything for free. I told that to the service manager, too. I put my trust in your departments care.

Jun 18, 2023 -

Hollywood responded

I at a loss for paying for McCombs lack of professionalism and job satisfaction. I do not want anything for free, but I would like to be justly compensated for just the service I requested. Let’s admit you’re wrong and move forward. I paid $1,339.94, or so, my truck is still at their service center. I was told by Cory Molina, a service technician manager that their offer is still on the table. I paid what I owed and the truck was running, but not to my satisfaction. Then the next day it’s not running. I need to come up with $600+.

Aug 04, 2023 -

McCombs Ford West responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 17, 2023

Excellent service, our seller was very nice and helped us look for what we wanted and he set us up with a good payment. More

by Alfredochfdz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
Report | Print
Jun 19, 2023 -

McCombs Ford West responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 17, 2023

Nice place to buy your next car thanks Curtis 😊 you help me a lot very satisfied More

by Juliegs2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xiaoxing He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

McCombs Ford West responded

Thank you, Julie, for taking the time to share your thoughts on working with Curtis and our team. We're glad to hear we delivered such a great experience!

1
...
45
46
47
...
201