McCombs Ford West

It was an awesome experience. They explained everything to us and everything went smooth. I will highly recommend Al Uribe the salesman to family members and friends, and the fina They explained everything to us and everything went smooth. I will highly recommend Al Uribe the salesman to family members and friends, and the finance person Allan More

This was an awesome day at the dealership, with Christo and Mark, thank you all so much!!!! and Mark, thank you all so much!!!! More

This guy called me up to sell me a vehicle so I called him to removed me from the call list he responded by threatening me. him to removed me from the call list he responded by threatening me. More

I went to 4 different dealerships of different makers and McCombs Ford was by far the most pleasant experience. Marwan is knowledgeable and I will definitely send customers his way. McCombs Ford was by far the most pleasant experience. Marwan is knowledgeable and I will definitely send customers his way. More

Fabian Amaro was a nice person and helped with all the things we needed. Ur employees all were great . Good team work. Thank u so much Fabian. things we needed. Ur employees all were great . Good team work. Thank u so much Fabian. More

I am writing to formally express my dissatisfaction with the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Pur the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Purchase Details: Date of Purchase: August 17, 2024 Mileage at Purchase: 50 miles Vehicle Problems: Key Fobs: Malfunction persists even after battery replacement. Air Conditioning: Inconsistent operation, frequently turning off and on. Dashboard: Electrical issues with intermittent flickering, posing a safety risk while driving. Door Trim: Sharp edges have resulted in physical injury to myself and my child. Window Rubber Seal: Detaching, likely due to improper installation or heat exposure. Service Experience: There has been a significant delay in addressing these issues; it has been three weeks since my initial complaint, and I have yet to receive adequate support or a resolution. Despite multiple contacts, including a recent call where I was promised a callback to schedule service, there has been no follow-up. Previous Vehicle: We traded in a 2023 Ford Explorer with 15,000 miles, which had no such issues, for this problematic vehicle. Interaction with Ford Customer Relations: Ford's customer service has indicated that the level of service provided by your dealership is not up to standard. Request: Given the severity and multitude of these issues, I request the following actions be taken with immediate effect: Vehicle Buyback: Due to the ongoing problems and lack of resolution, I request that you initiate a buyback process for the vehicle or fix the issues. Temporary Transportation: Until this matter is resolved, or until Ford approves a rental, provision of a loaner vehicle is necessary. This experience has led to significant inconvenience and regret regarding my decision to purchase from Red McCombs Ford. I expect a swift response and resolution to restore some confidence in your brand and dealership. In the end they made everything right got us traded out for a brand new one and took care of us. More

VERY PROFESSIONAL, FRIENDLY, HELPFUL. ANSWERED ALL OUR QUESTIONS. WENT OVER AND ABOVE IN GETTING THE VEHICLE WE WERE INTERESTED IN TO LOT FROM UNIVERSAL ANSWERED ALL OUR QUESTIONS. WENT OVER AND ABOVE IN GETTING THE VEHICLE WE WERE INTERESTED IN TO LOT FROM UNIVERSAL More

Great service from manager and sales reps Finance Manager was great. Great presentation of extended warranty options Didn’t feel pressured A smooth and casual purchase Manager was great. Great presentation of extended warranty options Didn’t feel pressured A smooth and casual purchase More

Sales people and financials were very personable. They continued to make it clear customer service was their top priority! They continued to make it clear customer service was their top priority! More

Juan was wonderful! Very kind and patient. Made my experience as a first time buyer great. Very kind and patient. Made my experience as a first time buyer great. More