McCombs Ford West

Victor and the whole team at Red McCombs Ford West did a great job of getting us the car we wanted within our price range. They went way overboard to get the price and payments where we needed them to be. great job of getting us the car we wanted within our price range. They went way overboard to get the price and payments where we needed them to be. We appreciate their work on our behalf and have no doubt we will be back when we need another car. More

A number of employees demonstrate a lack of training, inadequate communication skills, absence of professionalism, and blatant inattention to customers. As a result of both these factors and the general inadequate communication skills, absence of professionalism, and blatant inattention to customers. As a result of both these factors and the generally substandard ethos of the dealership, I just endured an unbelievable vehicle-buying debacle. I wrote to the dealership’s owner and am awaiting a written apology, though I doubt I will ever get a response. On 3 Dec 2011, I purchased a new Ford F-150 4x4 Supercrew. From the outset, this dealer provided a low-quality purchase experience, with graffiti on furniture and a wide-open, uncomfortable negotiation area which lacked any customer privacy. I don’t generally like to discuss my financial business in an open forum. Furthermore, throughout a 5-hour purchase, I was never offered any refreshments. While looking through the new vehicle inventory, I quickly realized the sales employee was poorly educated on vehicle specifications. Thankfully, I was more aware than he about Ford vehicles. During the purchase negotiation, the floor manager made a mistake with a misapplied national rebate. Ford Motor Company ultimately rejected the rebate. To hide the obvious incompetence of their serious policy error, the dealer attempted to falsely blame Ford Motor Company for the resulting delay. Of course, I learned this was completely fabricated, as Ford Motor Company had returned the rebate application to the dealer within three days. Trying to alert the dealer to ongoing errors and delays, I was unable to contact the finance department even after I telephoned 8 times over 3 days. Complicating this, the front desk employee was lazy and lacked professional phone etiquette. Her poor customer focus resulted in constant rerouting to voicemail and broken communication. Rather than serving as a conduit for customers, she operated as a gate guard with less than satisfactory job performance. Given the option to fire any one employee at the dealership, I would begin with her. On 14 Dec 2012, I had little choice but to visit the dealer in person to fix the mounting problems, at which time the dealer lied to me face-to-face, incorrectly claiming my trade vehicle had already been processed for payoff (eventual payoff actually took place 5 Jan 2012). Finally admitting their mistakes after two weeks, on 15 Dec 2011, the dealer boldly demanded I sign new paperwork at a net financial loss to me. Naturally, I flatly refused. As pathetic recompense, the dealer offered what amounted to $12 in gasoline, which I refused. The dealer’s audacity during this situation was alarming. The dealer then proceeded to delay my contract paperwork for three additional weeks. In the end, the dealer failed to pay off the loan balance on my traded vehicle until 33 days had elapsed since the original purchase. In the interim, the dealer had to be guided by my spouse and the credit union in elementary business practices. The credit union eventually apologized to my spouse for the dealer’s ignorance and inability to understand the rudimentary workings of vehicle title releases and related transactions. Given everything my spouse and I had experienced, to add insult to injury, the dealer’s final amount paid for my trade vehicle fell short of actual payoff due to one month’s worth of unnecessary accrued interest during the dealer’s delays! Needless to say, a future purchase is highly unlikely. More

We have been dealing with McCombs Ford West since 2002. Of course it was Gillespie at the time. We have been fortunate to have meet Mr. Finley who has always been there to help us. Mark Payton has been a Of course it was Gillespie at the time. We have been fortunate to have meet Mr. Finley who has always been there to help us. Mark Payton has been a joy to work with also. He helped with the purchase of hubby's Ford F150, and recently our new Edge. We can't thank him enough for helping us thru the process. Mark is a great guy..........thank you Mark. More

Mark and the rest of the staff there where very professional and did a great job earning my business. I definitely recommend working with him as he was friendly, understanding and down to earth. professional and did a great job earning my business. I definitely recommend working with him as he was friendly, understanding and down to earth. No sales tricks just straightforward helpfulness. More

Rene Velasquez really took care of me and providing a great shopping experience. He was persistent in finding the exact vehicle I was looking for. great shopping experience. He was persistent in finding the exact vehicle I was looking for. More

Great customer service...very friendly and polite staff definitely would highly recommend it. A wide variety of inventory which made my experience of purchasing a vehicle satisfying. definitely would highly recommend it. A wide variety of inventory which made my experience of purchasing a vehicle satisfying. More

AWESOME CUSTOMER SERVICE. SALESPERSON TOOK HIS TIME WITH AWESOME CUSTOMER SERVICE. SALESPERSON TOOK HIS TIME WITH US ON SHOWING US NUMEROUS VEHICLES AND GAVE US HIS FULL ATTENTION THANK YOU FOR YOUR TIME AWESOME CUSTOMER SERVICE. SALESPERSON TOOK HIS TIME WITH US ON SHOWING US NUMEROUS VEHICLES AND GAVE US HIS FULL ATTENTION THANK YOU FOR YOUR TIME FRIAS FAMILY More

Great experience with the entire staff. Pleasant and professional. Eloy, Paco and Rebecca in financing all treated us like humans instead of just someone buying a vehicle. Well done! Wayne and Dian professional. Eloy, Paco and Rebecca in financing all treated us like humans instead of just someone buying a vehicle. Well done! Wayne and Diane More

I just bought the new Ford Edge from this dealership and am so surprised at the amount of attention and care I received. I have researched many of the different suvs online and at dealerships, test driving am so surprised at the amount of attention and care I received. I have researched many of the different suvs online and at dealerships, test driving and looking at features. As most women know- looking for a car on our own is a little intimidating. Well, at least for me. Many times I felt like no one was really listening to me or convincing me I wanted this color vs that color and talking so fast I couldn't grasp everything that was going on. Anyway, I checked out McCombs Ford West via the-internet and received a phone call from Ian. This guy was so friendly, asked me if I would be interested in coming into the dealership- From the time I walked in, I was greeted right away and so began my search, list of questions in hand. Through the whole process from both Ian and John all my questions were answered including the ones not written down. They explained the My touch features of the Edge, took their time, and saw me through the entire process. I felt comfortable and at ease- besides the sweat running down my back from the heat : ) The price was right within my budget, my payments were exactly where I wanted them to be. It was a smooth process- which really surprised me due to my previous experiences with other dealerships. Bottom line: these people are great! they have a huge selection, they are friendly, and go out of their way to ensure you are happy. They take their time and don't try to rush you. Best car buying experience I ever had!!! McCombs Ford West Simply the Best- Great jingle guys! thanks for everything More

DeeDee and Wayne are friendly and responsive. DeeDee provided constant feedback on issues concerning the transaction over the the 12-day period. Your finance personnel made it easy to move through the p provided constant feedback on issues concerning the transaction over the the 12-day period. Your finance personnel made it easy to move through the process of purchasing the Fiesta. The Fiesta I purchased seems to hesitate more during driving than the initial one I took for a test drive. I might need to bring it in for a checkup. More