McCombs Ford West

I am writing to formally express my dissatisfaction with the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Pur the vehicle purchased from your dealership on August 17, 2024, and the subsequent service I have received. Here are the details of the issues: Purchase Details: Date of Purchase: August 17, 2024 Mileage at Purchase: 50 miles Vehicle Problems: Key Fobs: Malfunction persists even after battery replacement. Air Conditioning: Inconsistent operation, frequently turning off and on. Dashboard: Electrical issues with intermittent flickering, posing a safety risk while driving. Door Trim: Sharp edges have resulted in physical injury to myself and my child. Window Rubber Seal: Detaching, likely due to improper installation or heat exposure. Service Experience: There has been a significant delay in addressing these issues; it has been three weeks since my initial complaint, and I have yet to receive adequate support or a resolution. Despite multiple contacts, including a recent call where I was promised a callback to schedule service, there has been no follow-up. Previous Vehicle: We traded in a 2023 Ford Explorer with 15,000 miles, which had no such issues, for this problematic vehicle. Interaction with Ford Customer Relations: Ford's customer service has indicated that the level of service provided by your dealership is not up to standard. Request: Given the severity and multitude of these issues, I request the following actions be taken with immediate effect: Vehicle Buyback: Due to the ongoing problems and lack of resolution, I request that you initiate a buyback process for the vehicle or fix the issues. Temporary Transportation: Until this matter is resolved, or until Ford approves a rental, provision of a loaner vehicle is necessary. This experience has led to significant inconvenience and regret regarding my decision to purchase from Red McCombs Ford. I expect a swift response and resolution to restore some confidence in your brand and dealership. In the end they made everything right got us traded out for a brand new one and took care of us. More

Great service from manager and sales reps Finance Manager was great. Great presentation of extended warranty options Didn’t feel pressured A smooth and casual purchase Manager was great. Great presentation of extended warranty options Didn’t feel pressured A smooth and casual purchase More

Sales people and financials were very personable. They continued to make it clear customer service was their top priority! They continued to make it clear customer service was their top priority! More

Juan was wonderful! Very kind and patient. Made my experience as a first time buyer great. Very kind and patient. Made my experience as a first time buyer great. More

Cristo was a very friendly staff member who works hard with helping his customers achieve their end goal of purchasing vehicles. with helping his customers achieve their end goal of purchasing vehicles. More

Juan Guerrero the best ! ! He has always been a great help. He is like my older brother, guiding me with the best option. I feel fortunate that Juan has that warmth of servi ! He has always been a great help. He is like my older brother, guiding me with the best option. I feel fortunate that Juan has that warmth of service. More

Very helpful, very straightforward, fast service, recommend!! We will continue to do business with them! Thanks! recommend!! We will continue to do business with them! Thanks! More

GOOD SERVICE, GAST, FUN. INFORMATIVE AND VERY HELPFUL No problem everything went well.. overall I am happy with the deal. INFORMATIVE AND VERY HELPFUL No problem everything went well.. overall I am happy with the deal. More

Juan and the team went above and beyond with their customer service! As the customer I felt well attended to and at no point did I feel any pressure to make any purchases and at no point did I feel li customer service! As the customer I felt well attended to and at no point did I feel any pressure to make any purchases and at no point did I feel like I was being judged. This is a great dealership to work with. Tre the manager was also very accommodating and welcoming! More

We had a great experience with our purchase. Jayson and "Pesci" took good care of us. Definitely would recommend these gentlemen and Red McCombs Ford West for your next vehicle purchase. Jayson and "Pesci" took good care of us. Definitely would recommend these gentlemen and Red McCombs Ford West for your next vehicle purchase. More