McCombs Ford West

whatever you do pick any salesperson other then charles wolf so far my experience with the service dept. has been excellent,the only complaint about this dealer I have is the sales person I got stuck withCharles so far my experience with the service dept. has been excellent,the only complaint about this dealer I have is the sales person I got stuck withCharles Wolf,whatever you do ,do not buy a car from him,he will promise you the world and deliver on nothing, I waited over 5 weeks for repairs that he promised would be done and in fact he never did get anything done ,his supervisor took care of the repairs himself,also the warranty I got that Charles claimed was an excellent 7year warranty is actually a 7 year or 100,000 mile warranty ,the car he sold me had 60,000 miles so in reality the car is only covered for another 40,000 miles,and there are deductibles just be careful and stay away from Charles he's not trustworthy More

One day I walked over to the used car dealership After getting some depressing news from the Quick lube section I went over to the Used car lot and talked with Mr. Camp. He really worked hard on get After getting some depressing news from the Quick lube section I went over to the Used car lot and talked with Mr. Camp. He really worked hard on getting me a deal on a Lincoln MKX. Not really what I was looking for but really close, I wanted an MKS but I am satisfied with the tenacity and deal I got from him and your business. I am satisfied overall about the vehicle I purchased from Mr. Camp. I am and will continue to be a return customer. Thanks More

I own a 2001 Ford F150 and took it in for service because the check engine light was on. Before taking my truck to the service center I had Auto Zone run the diagnostic test and two codes were reading which the check engine light was on. Before taking my truck to the service center I had Auto Zone run the diagnostic test and two codes were reading which Ford confirmed. Three days later and after paying over $400.00 to get it fixed the check engine light was back on reading the same codes as before. The service advisor Adrian Logan was rude and very defensive when I told him misdiagnosing a vehicle is not the customers problem but the service center's problem. Not satisfied with the work that was delivered if anything was even done in the first place. More

This is the 4th car 5th in the faimily that I purchased from Red McCombs Ford West. They are the best and Charles Wolf is a fantastic sales man. I will continue to do buisness with them for as long as I from Red McCombs Ford West. They are the best and Charles Wolf is a fantastic sales man. I will continue to do buisness with them for as long as I live in Texas. More

I went through the internet and got a hold of Todd Robinson and it was the best experience that I have ever had. Very informative and made the buying process over the internet extremely easy and I tha Robinson and it was the best experience that I have ever had. Very informative and made the buying process over the internet extremely easy and I thank him for that as I am very busy and didn't have a lot of time. I would not ever buy from anyone else and would recommend using him if you are looking for a great sales rep. Thank you Todd More

Bad service department! More worried about making a sale than having a happy customer. They make wild lies to better charge. i took my vehicle in for leaking thermostat housing. They stated it would be 7 than having a happy customer. They make wild lies to better charge. i took my vehicle in for leaking thermostat housing. They stated it would be 700 to fix. The part only cost 200. They also found that my "brand new" radiator was leaking. (No leak was there). When I asked why it was so much, he stated that it’s labor, they have to remove the intake and alternator, I have done this work before and there is no good reason to remove the intake or alternator. When I declined the repairs totaling 1750, I got my truck and they gave it back with a missing water tank cap, un secured radiator cap, un secured filter housing one of the bolts on the thermostat housing was left off and no water in the radiator or the water tank. I suggest ford review its service policies and practices. When I went to pay the sales sorry service guy (Daniel) was not there and the invoice had no mention of the findings. I think that 100 dollars should at least buy me that? I asked for help and no one approached me for close to 35 min. When approached the other service lady hand wrote an estimate that was less than professional and had little detail. I walked up to the parts counter and inquired as to the parts and cost. The parts he quoted me were cheaper than the ones quoted by the service lady. One part quoted at 89 was priced at 55 at the counter. The thermostat housing quoted at 220 was quoted at 59. I just don’t trust ford any more. More

Easiest car purchase made to date. Excellent customer service. Upfront sales staff. Will definitely go back for future vehicle service and purchases. Extremely satisfied with dealership. T service. Upfront sales staff. Will definitely go back for future vehicle service and purchases. Extremely satisfied with dealership. T More

Eugene was very helpful to me. I came in asking lots of questions and he was very patient with me and answered each of them. He let me know what was happening every step of the way. questions and he was very patient with me and answered each of them. He let me know what was happening every step of the way. More

I asked the service advisor to notify exactly when my car would be raised up to have the wheels on my car rotated since I was also getting an oil change; however, he forgot. If it was not for me reminding hi would be raised up to have the wheels on my car rotated since I was also getting an oil change; however, he forgot. If it was not for me reminding him, I would not have gotten a good look under my car as I expected. I kept looking at him occasionally as if I was signaling to him, "don't forget," but I guess that did not help him either. This is what happens when you give the benefit of doubt to someone who is incompetent or uncaring for their customers. More

Mr. Charles Wolff by far the nices friendly person i have ever dealed with. - i have bad Cdt. and he treated me like i had the best Cdt Score . he worked with me - unlike the other ford dearlership didnt wor ever dealed with. - i have bad Cdt. and he treated me like i had the best Cdt Score . he worked with me - unlike the other ford dearlership didnt work with me took his sweet time made me wait ,wait - But Hats off too Mr. Charles Wolff for a job WELL done . Thanks Mr. Charles Wolff for getting me in a Ford F-150 Truck i love it made my whole week More