McCombs Ford West

If I could give negative stars I would Tried to make an appointment with service- used their website- no reply- called 3 times was disconnected every time- waited til next day after asking Tried to make an appointment with service- used their website- no reply- called 3 times was disconnected every time- waited til next day after asking for service dept was transferred 4times- only to be told they have no record of my online appointment and depending on whose website I used they don't always get the appointments. What the heck???? I used mcCombs Ford West website! I also received an email saying someone would call me! Nope! Bought my husbands 2012 F150 Platinum Super Crew there- in market for a new one and I can ASSURE you that none of McCombs stores will have our business! I was in car business over 20yrs and no way my people would have been so crappy to customers! More

great used car I bought a used 2010 Nissan and I love it. The sales man Micheal camp worked vary hard to get me approved as did the financial team. I would recommen I bought a used 2010 Nissan and I love it. The sales man Micheal camp worked vary hard to get me approved as did the financial team. I would recommend this dealership and the sales man Micheal camp to anyone looking to buy a car this place is awesome. More

Fabulous I walked in to only inquire about trading in my vehicle and instantly I was offered great service. Outstanding service West Ford! Thank you again :) I walked in to only inquire about trading in my vehicle and instantly I was offered great service. Outstanding service West Ford! Thank you again :) More

One of the better car buying experiences I went with my 79 year old mother to look for a new vehicle for her. I had spoken with John Perez on the phone and explained exactly what we wanted a I went with my 79 year old mother to look for a new vehicle for her. I had spoken with John Perez on the phone and explained exactly what we wanted and what we had to spend. John was able to locate 2 vehicles that met our needs and were within the price range we quoted. We didn't need to haggle on the price as he gave us a great deal (I did my research first) from the start and we were very pleased with the vehicle. John took the time to show my mother the options on the vehicle and make sure she was happy with the choice. This was one of the best car buying experiences I have had. Thank you John for helping us. More

Ford for life no more dodge I can tell you from beginning of the process to the end when I got my new car it was awesome we had mike camp as our sales man he is the best everyone I can tell you from beginning of the process to the end when I got my new car it was awesome we had mike camp as our sales man he is the best everyone was great this is the second vehicle we have bought from mcCombs ford and this is where we will buy out third vehicle More

WRONG OIL I purchase a 2013 F250 from this dealership in Jan 2013. When I purchased the truck, I also purchased a maintenance plan. The maintenance plan called I purchase a 2013 F250 from this dealership in Jan 2013. When I purchased the truck, I also purchased a maintenance plan. The maintenance plan called for oil changes every 5K miles with full synthetic oil. Last week, I took the truck in for the 25K oil change and stated the truck was to get synthetic oil. The Quick Lane manager told me that was not the case, that it only was to get standard diesel oil as that what was in the computer system. After escalating this to the GM, I finally got them to admit they had been using standard oil in my truck when I had paid for synthetic. I went back and checked the part number for the oil they had used from my service tickets and sure enough all the oil changes were standard diesel oil. Every time I took my truck in for service and oil change, I specifically stated the oil is synthetic. Before last Friday, there was no indication they were not using synthetic oil. So, if you purchased a maintenance plan with this dealership specifying synthetic oil, go back and check you service tickets and check the oil part number on the ford web site to make sure they used the correct oil. I am betting they did not.... Once I discovered the deception, I asked for the engine to be replaced in my truck with a new ford replacement engine. They said that was not going to happen and I was being unreasonable. As an option, I asked for the truck to be replaced with a new truck for a trade difference of what I still owed on this truck. The GM, met with me about that. At the time, there were no trucks on the lot with the same package and color of my truck to trade with them for. There were four trucks that were the same color but a higher package. So I asked for one of them. After working with the GM to get this truck, we were unable to come to a price that was not 18K difference than what I owed. I have filed a complaint with Ford, the BBB, the Corporate office (no response) and of course at he dealership. So, they are running a scam on using standard oil in vehicles even if you purchased synthetic oil. Check your service tickets and call them out on this. More

Bought a new Ford F150 The buying experience was the best my husband and I have ever had. John Perez was very knowledgable and there was no pressure to buy at all. We walk The buying experience was the best my husband and I have ever had. John Perez was very knowledgable and there was no pressure to buy at all. We walked away with a new truck and felt like we got a great deal. Also, the financing was handled very efficiently. More

New F150 Truck I would like to thank all the employees at McCombs Ford West for assisting me on purchasing an new truck for the son's 17th birthday. Everyone helped I would like to thank all the employees at McCombs Ford West for assisting me on purchasing an new truck for the son's 17th birthday. Everyone helped me obtain a vehicle I could afford and service was prompt and unstressful. Thanks again for allowing me and my husband to give my son his dream truck! More

Awful customer service from Xavier Asencio My experience with Mr. Xavier Asencio was horrible. We went looking for a new truck and my husband was trying to get the best deal, when Mr. Asencio My experience with Mr. Xavier Asencio was horrible. We went looking for a new truck and my husband was trying to get the best deal, when Mr. Asencio could not make the deal he started insulting us and being extremely rude. We were able to go to another dealer and make a better deal and be treated with respect. Mr. Asencio should not be a salesperson. When we asked for his name he turned around and did not respond, however, we were able to get his name by other means. More

2015 FORD Mustang GT Premium 50 year Anniversary edition I ordered my 2015 Mustang Gt Premium 50th anniversary edition back in September. It was received in November. I think in Ford needs to work on a bette I ordered my 2015 Mustang Gt Premium 50th anniversary edition back in September. It was received in November. I think in Ford needs to work on a better system to keep the client up to date on where it is at in the production instead of a just fire and forget in the order bank. Otherwise it was a very pleasant experience, and everything was completed in good order. I've had my vehicle for 2 weeks now, and it is indeed a "dream car". I hope to be driving it for the next 10 years. More