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McCombs Ford West
San Antonio, TX
1,990 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,990 reviews
March 09, 2016
Successful, Pleasant New Car Purchase Venture On arrival at the dealership, we were greeted by Sales Advisor Majd "JD" Tabrizy, who was extremely polite, professional, helpful, informative, and kn On arrival at the dealership, we were greeted by Sales Advisor Majd "JD" Tabrizy, who was extremely polite, professional, helpful, informative, and knowledgeable of the product he was selling {although he was not aware of the fact Ford Taurus and Mercury Sable used to be the same car lol}. Because I had already researched their website, we went straight to their 2015 Ford Taurus SEL section, where he helped my wife and I select the color. As this dealer had several left to choose from, JD pointed out the other levels of Taurus, however I told him we needed the dual air, heated leather seats and navigation, so he immediately took us to just the SEL top of the line. Throughout the entire car purchasing process, JD remained extremely polite and professional and was at all times very careful and cautious with my wife who has disability issues from aging and a traumatic injury. During price negotiations Sales Manager David Webster, who was also very polite, professional, helpful also became involved in our transaction had to try to explain to me why they were asking more from me for the 2015 Ford Taurus SEL than they were advertising as their sales price on their website "for this car", when according to chapter 10 of the TxDMV dealer's manual it is illegal to add their dealer add-ons to an advertised price? David showed me the vehicle window sticker with the Ford Monroney sticker and McCombs West Ad-on sticker for all their additional dealer things added to the vehicle, saying they paid for that; to which, I replied, I am aware of that, and so is the State of Texas of TxDMV Investigators, and so was the dealer when they advertised the car; but the law says they have to sell the car at the advertised price, or the TxDMV will "fine" the dealership for Dealer Price Advertising Violations, because they are selling this car for more than $1,000.00 over advertised price. David remained very polite, professional, helpful, but said that he could not meet the advertised price if I was trading in my vehicle, but may be able to get closer to the advertised price if I would consider selling my car myself. Because of the curb stoning laws in Texas, I did not want to go through selling the car myself, so we continued with negotiations, coming to an agreed price if David had the dealer add a pin stripe to the car at no additional charge. The Finance portion of the purchase was handled by Finance Manager Angel Jaramillo, who was very polite, thorough, professional and detailed. In fact the next day when I returned with the title for our trade-in and our check for our additional down payment, he offered to re-do the paperwork because I had questions and concerns about some issues. He said he wanted happy customers from his part of the transaction, so we went over those issues, and nothing was changed after we discussed them. If anyone is looking for a Ford product, I would recommend considering the team of Sales Advisor Majd "JD" Tabrizy, Sales Manager David Webster, and Finance Manager Angel Jaramillo. More
by ken bohn
Employees Worked With
Majd "JD" Tabrizy, Sales Manager David Webster, Finance Manager Angel Jaramillo.
February 24, 2016
Great experience, will always come back! I have to say that red mccomb ford west always take the time out to make sure that me and my family are taking care of. The experience gets better eac I have to say that red mccomb ford west always take the time out to make sure that me and my family are taking care of. The experience gets better each time. This experience recently was much better then before because they were more quicker then before from our last purchase. JD did a fantastic job and I would recommend him when you come to buy a car from here. He stay with me throughout the whole process. He is one of the best salesman that I had a pleasure working with. More
by TroyTori86
Employees Worked With
Majd "JD" Tabrizy
January 25, 2016
Awesome purchase experience JD was the first salesman I saw and asked him to help me. He was very informative, friendly and courteous. The different employees involved in the tr JD was the first salesman I saw and asked him to help me. He was very informative, friendly and courteous. The different employees involved in the transaction were thorough and efficient. The finance offered me a payment plan that is manageable. Awesome service. More
by nancy16
Employees Worked With
JD Tabrizy
January 03, 2016
Successful experience From the moment you walk in, someone is readily willing to assist you. We went in with simply wanting to see the inventory on a car we wanted to possi From the moment you walk in, someone is readily willing to assist you. We went in with simply wanting to see the inventory on a car we wanted to possibly purchase. We were guided to a great car salesman " JD". Our whole experience was great. Sales Manager John and financial Manager, Angel as well were all very helpful. We came out in the end with an Awesome deal. We appreciate all their help at Ford West! More
by Casttricia31
Employees Worked With
JD (car salesman), John (sales manager), Angel (financial manager)
January 02, 2016
Best salesman experience The salesman was very nice and very knowledgeable about the vehicle we were interested in. He did not try to pressure us, he tried to give us the bes The salesman was very nice and very knowledgeable about the vehicle we were interested in. He did not try to pressure us, he tried to give us the best deal. The sales manager came in and did the same thing. The gentleman from the financial department was very friendly and very helpful. There were other people we came across that were also respectable to us. More
by P/R
Employees Worked With
J.D., John(manager), Angel(financial)
December 01, 2015
Car sales manager attitude Had an unpleasant experience with manager of the new car sales side. He was rude and unprofessional. Not willing to work with us on the price agreeme Had an unpleasant experience with manager of the new car sales side. He was rude and unprofessional. Not willing to work with us on the price agreement. Basically he just blew us off. (we have excellent credit and income). His attitude was so arrogant. I have no idea who he thinks he was dealing with. More
by king
Employees Worked With
don't remember names
November 27, 2015
Second time buyer I have bought 2 cats from there and will go back if all the sales parole are like D! Thank you for working so hard to get me a great deal on my new ca I have bought 2 cats from there and will go back if all the sales parole are like D! Thank you for working so hard to get me a great deal on my new car! More
by Rsams1223
Employees Worked With
Aymann, D, and Chris
October 28, 2015
Awsome Michael Camp is a good sales person. I recommend him so go see him. Treated us with respect and honesty.thanks Michael Camp . Third time I buy from t Michael Camp is a good sales person. I recommend him so go see him. Treated us with respect and honesty.thanks Michael Camp . Third time I buy from this dealership and I dont think Ill be the last. More
by Jmelen6
Employees Worked With
Michael Camp
October 17, 2015
Quick and easy purchase Was assisted by Michael Camp. Dealership did not have F-350 with the options and color I wanted. Mr. Camp located truck I wanted and head it brought t Was assisted by Michael Camp. Dealership did not have F-350 with the options and color I wanted. Mr. Camp located truck I wanted and head it brought to McCombs Ford West the next day. I was very impressed with how quickly and easily my purchase was handled. I would recommend Mr. Camp to everyone More
by Ed56
Employees Worked With
Michael Camp
October 01, 2015
sales Worst experienced ever! I went in on july 17th to trade in my car and in between that up until september 16th i had 2 cars from there i was given the Worst experienced ever! I went in on july 17th to trade in my car and in between that up until september 16th i had 2 cars from there i was given the run around about everything they never paid my car off and it ended up getting repossesed and they took back there car with no explanation even lied to say i failed my customer interview (bogus) ended up 1400+ dollars to get back on track with my old car plus 300 dollar to get my car out the pound...no one has tried to contact me or apologize for the inconvience More
by Tavius92
Employees Worked With
Mr. Payton and Mr. Shawn
