McCombs Ford West

I just bought the new Ford Edge from this dealership and am so surprised at the amount of attention and care I received. I have researched many of the different suvs online and at dealerships, test driving am so surprised at the amount of attention and care I received. I have researched many of the different suvs online and at dealerships, test driving and looking at features. As most women know- looking for a car on our own is a little intimidating. Well, at least for me. Many times I felt like no one was really listening to me or convincing me I wanted this color vs that color and talking so fast I couldn't grasp everything that was going on. Anyway, I checked out McCombs Ford West via the-internet and received a phone call from Ian. This guy was so friendly, asked me if I would be interested in coming into the dealership- From the time I walked in, I was greeted right away and so began my search, list of questions in hand. Through the whole process from both Ian and John all my questions were answered including the ones not written down. They explained the My touch features of the Edge, took their time, and saw me through the entire process. I felt comfortable and at ease- besides the sweat running down my back from the heat : ) The price was right within my budget, my payments were exactly where I wanted them to be. It was a smooth process- which really surprised me due to my previous experiences with other dealerships. Bottom line: these people are great! they have a huge selection, they are friendly, and go out of their way to ensure you are happy. They take their time and don't try to rush you. Best car buying experience I ever had!!! McCombs Ford West Simply the Best- Great jingle guys! thanks for everything More

DeeDee and Wayne are friendly and responsive. DeeDee provided constant feedback on issues concerning the transaction over the the 12-day period. Your finance personnel made it easy to move through the p provided constant feedback on issues concerning the transaction over the the 12-day period. Your finance personnel made it easy to move through the process of purchasing the Fiesta. The Fiesta I purchased seems to hesitate more during driving than the initial one I took for a test drive. I might need to bring it in for a checkup. More

Jon was great in helping with the car order. The Fiesta is super. Thanks. I appreciate his assistance. I would definitely recommend for any Ford purchase. is super. Thanks. I appreciate his assistance. I would definitely recommend for any Ford purchase. More

Steve and DeeDee were great to work with. We were there for 4 hours and they took care of every aspect of the purchase of our new 2012 Ford Focus SE. Steve took the time to find the Focus we wanted. He f for 4 hours and they took care of every aspect of the purchase of our new 2012 Ford Focus SE. Steve took the time to find the Focus we wanted. He found the car we wanted EXACTLY! DeeDee took for us a test ride in a similar car and explained all the features the car had that we were looking for in a car. The MPG is great! Will recomend them to friends looking for a new car any time! More

JOn was very attentive and helpfull. He wroked with me to make sure that all of my expectations were met. Thus far he has provided great service after the sale. I hope that he and the dealership continu to make sure that all of my expectations were met. Thus far he has provided great service after the sale. I hope that he and the dealership continue this trend. More

I decided to buy a new car as my old one was rapidly fading and would likely soon leave me stranded on the side of the road. The Ford Fiesta caught my eye, so I stopped at the nearest Ford garage, whic fading and would likely soon leave me stranded on the side of the road. The Ford Fiesta caught my eye, so I stopped at the nearest Ford garage, which happens to be McCombs Ford West. I've done car hunting before, and all I can say is I was blown away by how nice and helpful they were. Vernon talked over every option I wanted an gave me all the help and info about everything I asked about! Would I recommend them? Absolutely! More

I had numerous problems with this dealership. I had to return a car back to them after they let me have it for about 4 days because of their financing discrepencies and I eventually settled for a more ine return a car back to them after they let me have it for about 4 days because of their financing discrepencies and I eventually settled for a more inexpensive car and their debited my account early for the original car that I tried to buy but returned. I purchased a vehicle that already had a chip in the paint and I have been going through hoops trying to get it fixed! No one should do business there. Also, for the same car but with more features I found it cheaper at another dealership I wonder why that is? Shady! More

My experience was great! I negotiated my price online, went to the dealer, they had the truck ready for me, the paperwork ready, they gave me exactly what we agreed on, and gave me more than I expected on went to the dealer, they had the truck ready for me, the paperwork ready, they gave me exactly what we agreed on, and gave me more than I expected on my trade in! They were all very professional and friendly. The only reason I gave a 4 on the price was because it wasn't free. More

I'm not very happy with my experience at mccombs ford west dealership .One of there sales consultants Dan Boyd emailed me a drive out the door price $10,978 for a 2008 ford ranger vista blue regular c west dealership .One of there sales consultants Dan Boyd emailed me a drive out the door price $10,978 for a 2008 ford ranger vista blue regular cab with gap insurance and all fees included .So I thought we had a deal .When I got down there after driving 10 hours from wichita kansas to purchase this truck he pulls the old bait and switch trick on me lieing to me and saying he didn't realize it had a bedliner and tint on the ranger and adds $ 800 to the price of the truck. I find out later all your trucks have bedliners and tint on them .Bedliners $199.99 and tints $199.99 so whats the extra $400 for ? Then he spots me a loan at 6.34 percent for 60 month through chase and morgan lies to the lienholder saying I would put 3000 dollars down when I told him no money was going to be put down .It was suppose to be $230 month for 60 months gap included .When I got in to financing department with Chris Gans he was trying to lie and make the ford warranty sound worthless so I would buy an extended warranty and bumped the monthly charge 3 or 4 dollars more a month which adds another 200 dollars to the loan over the duration of the loan .I took delievery of the truck on thusrday march 12th .I was then called back the next night Chris Gans telling me the lienholder fell through and I need to come back in .I was furious and ending up returning the truck on march 13th not without 3 or 4 closers in the same room trying to change my mind including Thad .Everyone except Dan Boyd even though he was there at the dealership that night .So I went to [another dealership] to look at an 2009 ranger on the march 14th which the sales man there walked me through the truck telling me about the features which Dan Boyd never did which make a big diffrence with me . It turned to $3000 more so ended up purchasing the 2008 ranger from mccombs ford .Signed a second contract which was dated for 3/15/09 even though it was the 14th when your suppose to be closed .Paid, took delivery of the vehicle once again .Drove back to kansas then the harrassement starts Chris Gans contacts me saying I over paid and the diffrence of $ 794 will be refunded, he wants me to sign a new contract where all the taxes are left out and wants me to sign a texas tax exempt form which I refuse to do I actually had a dealer friend of mine look over the contract for me and he told me not to sign it .Chris Gans lies to me telling me the capital one check hasn't cleared yet which I contact them and find out it has .Then Chris Gans sends me a forth contract where addditional $200 is added into the license fees and he also asks for a check of $156 claiming he got my property tax at a lower rate which I know its goingt to be 270 dollars .They issued me a texas buyer tag which ran out .I couldnt drive my new truck for like 3 days because they screwed up the tax and title work and had to issue me a 30 day tag.29 days form march 12th I finally got my truck registered .They end up paying my property tax of 270 dollars only after my attorney was involved and I refused to sign the texas tax exempt form .If you want alot of stress and headaches go there if you want a great experience i go else where . More

I have never been a Ford fan untill they made the new Mustang GT. I wanted to drive one and see if what I have been reading on the net about for a year or so was even close to true. It's ALL GOOD!!!!! Mustang GT. I wanted to drive one and see if what I have been reading on the net about for a year or so was even close to true. It's ALL GOOD!!!!!!!!! I could go on forever on this car, but were talking about the dealership. I had low expectations, after reading the review here. This was partly due to the fact that twice on a Saturday, I showed up on my motorcycle wearing a t shirt and jeans. I was the invisable man both times for over a half hour each visit. I told Shandra my sales person about this, and she was not pleased. The main thing I want to convey here, is at least when you have an appointment, you are treated just great! And its not "put on". These people really do care that every part of your buying experience is as good as it can be. If you want to feel good for a change while buying your next car, go to Gillespie and ask for Shandra Mitchell. You will be refreshed on how low the xx level is, and how honest and sincere she is, believe me......if it had been the opposite, I would have said so here. Gary Johnson More