Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McCombs Ford West
San Antonio, TX
1,990 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,990 reviews
May 27, 2017
Vehicle purchase Recently I purchased a 2017 Ford Escape from this dealership. The treatment I received afterward was very substandard. I could not understand one of Recently I purchased a 2017 Ford Escape from this dealership. The treatment I received afterward was very substandard. I could not understand one of their.employees. Another one became hostile, a person by the name of Johnny Rodriguez. In view of the treatment received, I will never go to this dealer again.👎👎??😝😝 More
by chg35
Employees Worked With
Johnny Rodriguez
May 17, 2017
Worst Dealership Horrible experience! Shortly after arriving I saw a couple leaving stating they would never be back. An hour later I did the same. High pressure sal Horrible experience! Shortly after arriving I saw a couple leaving stating they would never be back. An hour later I did the same. High pressure sales but make terrible deals. They pull the tag team strategy: the old "my manager" wants to talk to you. Not for me. However, I did go to another dealership the next day and purchased a new car. I don't recommend to anyone! More
by Kathy
Employees Worked With
Charles Brawner
April 26, 2017
They sell crap cars and wont acknowledge you after you sign 1st car I bought broke down, luckily I hadn't signed the paperwork yet. Wasn't so lucky with the second car. When I tried to get help my calls and le 1st car I bought broke down, luckily I hadn't signed the paperwork yet. Wasn't so lucky with the second car. When I tried to get help my calls and letters went unanswered from the salesman, manager and general manager. Their high pressured sales tactics will wear you down so they can make sure they screw you as much as they can. Stay away from all Red Mccombs More
by Jenn1RN
Employees Worked With
Jesse
April 21, 2017
Bought a Santa Fe Samuel was so helpful; Not pushy, very knowledgeable, and caring. Listened to our situation and needs and we can't thank him enough. My wife loves Samuel was so helpful; Not pushy, very knowledgeable, and caring. Listened to our situation and needs and we can't thank him enough. My wife loves the new vehicle!!! More
by Coolcll
Employees Worked With
Matt Ryann Garcia, Samuel Smith
April 21, 2017
Great Experience I generally do not enjoy car shopping especially with a picky daughter. My daughter had a specific car in mind and I had a specific price range. Sam a I generally do not enjoy car shopping especially with a picky daughter. My daughter had a specific car in mind and I had a specific price range. Sam and his trainee were patient enough to allow my daughter and I to compromise. We were able to get her the car she wanted at the price I was wanting. I highly recommend Sam and Red McCombs Ford West. More
by SheKa
Employees Worked With
New trainee and different financial guy, Samuel Smith
April 16, 2017
Highly trained in deception - If they hand you a pen-run. My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit sco My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit score, costing me in the long run because of a higher interest rate. What did I learn.... believe the people's voice, Google's ratings system. On important purchases 4.4 or higher. Here's why... Their shady car salesman ran my credit twice in one sitting after I explicitly stated several times, "I have my own financing and I do not authorizing anyone to run my credit." The following week I was notified of two hard inquiries by McCombs Ford West. So I addressed this concern with the salesman about multiple hard credit inquiries. He flat out denied that "he" did it. Then later stated, "everyone knows when you walk through our doors we can run your credit. You cant buy a car with out a credit check" When I expressed my concerns about this deceptive and borderline illegal practice, they sent out the big gun finance manager who listed all of "his" sales accolades as if that was justification of their shady practices. A He then stated, "my sales guys are trained to just get your comment on anything then we can run with it." It's hard to support "American-made" with guys like this in the business. No thank you McCombs Ford West. When you leave their sales floor you will need a shower and the reason it won't be our Texas Heat. More
by richlava
Employees Worked With
AJ Aldarwish
March 19, 2017
"Bought my First Ford ever! First time @ McCombs Ford West! I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start to I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start to finish. Quick reply's and great communication told me this was a done deal. I was very pleased with all your effort putting into this deal. Thank you again Tim Johnson for saving me so much time, you really have made car buying a great experience for me. Our family is also very pleased and we will definitely be back on our next vehicle purchase! I would also like to thank the staff who helped in the sale at McCombs Ford West who made my very first Ford Mustang a reality! Regards, Rudy Bernal More
by rudy.bernal
Employees Worked With
Tim Johnson, Angel Jaramillo, Brian Fletcher
March 14, 2017
Great dealership Tim Johnson, Gerald and everyone at McCombs West are the greatest people to work with. They work extremely hard to make the vehicle deal that you need Tim Johnson, Gerald and everyone at McCombs West are the greatest people to work with. They work extremely hard to make the vehicle deal that you need. Have now purchased 2 vehicles from them and will go back again if the occasion arises. Great job guys, keep up the terrific work. More
by Walker, Patricia46
Employees Worked With
Tim Johnson, Gerald, Johnny, Brian and a couple of others ( sorry don't remember all the names.
March 11, 2017
Outstanding! I would like to thank Jon Higginson and Mr Fabian for above and beyond assistance with my experience with Ford west McCombs . They were very patient a I would like to thank Jon Higginson and Mr Fabian for above and beyond assistance with my experience with Ford west McCombs . They were very patient and willing to go out of their way to get my family into a used dang near new 2016 Ford Focus Se! Everything was to the point, no beating around the Bush. I would definitely recommend friends and family to FORD WEST MCCOMBS! More
by Tungwin27
Employees Worked With
Jon Higginson
March 03, 2017
Excellent customer service Tim Johnson went of and beyond to provide great customer service. This is the first car that I ever bought. Tim made buying a car a breeze. I will def Tim Johnson went of and beyond to provide great customer service. This is the first car that I ever bought. Tim made buying a car a breeze. I will definitely recommend him and this dealership to anyone I know that is looking for a car. Tim provided excellent customer service. When I am ready to get another vehicle, I will be sure to buy new or used from him. More
by Tonnesha Stevens
Employees Worked With
Tim Johnson
