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McCombs Ford West

San Antonio, TX

4.8
2,018 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 2,018 reviews

August 04, 2018

Treated as person, not paycheck I had lot of dealership play games in the past. Sales staff gave me straight answers and hassel free car buying experience. If buying 2nd car or trade More

by Hee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk , cant remember finance manager, there was one more sales woman, Matt Ryann Garcia
August 03, 2018

Best experience ever while buying a vehicle Philip Marlowe it was a pleasure working with you thank you for your patience and help getting me into something I came looking for. I highly recommen More

by clemente.dehoyos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Marlowe
July 29, 2018

Extremely Helpful and Informative I recently purchased an F-150 XLT with several upgrades. The people that work here treated me excellent and answered all my questions. Everyone was More

by ochavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Carlisle
July 27, 2018

We Bought the Truck Found Red McCombs West on the internet while searching for new truck to buy. After finding the truck i was interested in i called and talked to D who More

by Memev/Almav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cockrum, Aaron Fernandez, Douraid "D" Abdulmajeed, Philip Marlowe
July 26, 2018

Excellent service Phillip work hard to make the sale. Learned our interest and looked for vehicles to meet our expectations. He looked at all vehicles to give us what w More

by FRANKNMOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Marlowe
July 26, 2018

Untrustworthy and dishonest While I did purchase my truck from McCombs Ford West I was very annoyed at the staff who insisted I fill out their PDA information in order to proceed More

by Benjamin Shaw Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toya Steward
Aug 14, 2018 -

McCombs Ford West responded

Hi, Mr. Davis, I think there are a few misunderstandings. While you are right that we insist you fill out some information to a.) prove your identity and b.) check with the Office of Foreign Asset Control for inclusion on restricted lists, it is not optional for the dealership to gather that information. It is required under Section 311 of the USA Patriot act passed post 9/11. Most dealerships comply with the OFAC and Identify requirements by contracting with a third party to run these checks. This is usually a service provided by the dealership's credit, finance, and privacy software. This is to control the dealership's exposure to the liability introduced by failing to run or running improperly, these checks. The fines can be substantial. Even when a customer has outside financing, we will put the minimum required information into the system and the system will perform a check. Because this check passes through credit reporting agencies, it will show up in the inquiries section of the CRA used. If you have purchased any vehicles since 2002, I will bet that, whether you were aware of it or not, this was handled in exactly the same fashion. However, the fact that this shows as an inquiry should not concern you or any customer. The reason for that is, because of new rules implemented a few years ago, the CRAs no longer penalize consumers for shopping for the best rate when shopping for certain kinds of purchases (cars being one but also mortgages and apartment leasing). When you have a credit check run by a lender or dealership, any subsequent inquiries that are for the purpose of purchasing this automobile will not count as additional inquiries. You have a 14-45 day window (the time is different depending on the CRA) without incurring any score penalty. So once your bank ran your credit, we could have run your credit all we wanted and it would not have affected your score in the slightest. Lastly, We do not sell any customer information to third parties. You should be aware of this because you would have signed a privacy notice that disclosed all of this. That notice is required by law and completely spells out exactly what we do with any customer data that we gather over the course of the transaction. If you require us to mail you a copy of that notice, we will be happy to do that. Again, it is absolutely false to imply that we sell customer information to anyone. I hope that clears everything up. If this was not communicated satisfactorily at the time of your purchase, I sincerely apologize. It was not our intention to confuse or set expectations incorrectly.

July 26, 2018

I bought the Truck! I found McCombs Ford through the internet over 3 years ago due to local friends in Las Vegas telling me if I wanted a new truck to buy it in Texas! We More

by JamesL
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Crawford, Douraid "D" Abdulmajeed, Toya Steward
July 25, 2018

Best Of The Best One of the best sales people I’ve ever worked with! I highly recommend Brian Gomez if you want all you’re questions answer and the best deal possible. More

by Dbarron18
Recommend Dealer
Yes
Employees Worked With
Brian Gomez
July 25, 2018

True Professionalism Kirk Johnson truly defines what Professionalism means. He shows many more qualities than just being a professional. He was vigilant, courteous, respec More

by selena01
Recommend Dealer
Yes
Employees Worked With
Kirk Johnson
July 25, 2018

Best salesmen ever Phillip did a great job finding me the perfect truck. He shepparded me through finance and quickly got me the key. He reflects credit upon Ford and More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Marlowe
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