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McCombs Ford West
San Antonio, TX
2,026 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,026 reviews
December 31, 2019
Helped...but not really Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the ap Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the appointment in September because they were backed up for months) and also had an exhaust smell in the cabin. When I checked in with my service advisor, he did not find an appointment in the system yet he was the one that I had spoken to months back. No apology and acted like I never went in to make an appointment months back. Hand wrote my information on the appointment sheet and left it at that. Asked the dealer to look at TSB 19-2026 for Aluminum Panel Corrosion as well. He clearly saw the paint issues with my hood and said they would get it taken care of. Dropped the vehicle off at 8 am and vehicle was ready at 330 pm which is about how long I was told the recall would take for repairs. I spoke with the advisor on the phone and they stated that the repairs were done on the vehicle but.....my paint isn't covered...but it is. 5 years or unlimited mileage corrosion warranty which the service advisor didn't even know the warranties on this vehicle. Pretty much said take it to another dealer because we won't do anything about it after Ford originally "denied" my claim. Will not be using this dealer again for any service..warranty or not. The service advisor had no idea what was covered and what was not in regards to the TSB. Service advisor had a slight attitude from when I originally spoke with him in September and also when I went in for my appointments in December. Advisor should always have a positive attitude and take care of the customer and not act like you are better than the customer. If you do not know what you are talking about, verify the information first before giving false statements. If you want to build a customer base...you take care of your customers and not chase them away. This did not happen at McCombs Ford West and I will be taking all my service to another dealership. More
by USARMY35L
Employees Worked With
Service Department
December 30, 2019
They will work with you. Ash and Laith went out of their way to see if they can get me an affordable deal. Thank you on their part. They made me more comfortable with my purch Ash and Laith went out of their way to see if they can get me an affordable deal. Thank you on their part. They made me more comfortable with my purchase.👍🏾 More
by James
Employees Worked With
Other Employees :
Ashraf Btoush, Alex Velasquez, Laith Abu Matter
December 29, 2019
Patient partners George was very helpful and patient with me and my 2 young kids. He worked with me and my wife (via phone) as he helped us find the vehicle that worke George was very helpful and patient with me and my 2 young kids. He worked with me and my wife (via phone) as he helped us find the vehicle that worked best for our family. More
by Jdelgado
December 28, 2019
Great experience very helpful Laith Abu Matter was our salesman, he was very pleasant, helpful and patient in helping us find the vehicle we were looking for. Will definitely come Laith Abu Matter was our salesman, he was very pleasant, helpful and patient in helping us find the vehicle we were looking for. Will definitely come back again. More
by Dandgcruz
Employees Worked With
Laith Abu Matter
December 28, 2019
Lexus Family The entire car buying process was painless and fast. We enjoyed working with sales people that smiled and enjoyed working with us. Stop looking for a The entire car buying process was painless and fast. We enjoyed working with sales people that smiled and enjoyed working with us. Stop looking for a dealership, we found it for you. More
by ann
Employees Worked With
LG Winfrey
December 27, 2019
oustanding service Eloy was very professional. No rushing and took the time to answer all our questions. Made us a great deal. . Hope that his career at Mc Combs will Eloy was very professional. No rushing and took the time to answer all our questions. Made us a great deal. . Hope that his career at Mc Combs will continue to advance. More
by raymondlopez_2000
Employees Worked With
December 27, 2019
Toya was great. Very professional and fast. She had everything ready with no surprises. My truck was ready quickly and I was in and out in no time. everything ready with no surprises. My truck was ready quickly and I was in and out in no time. More
by randy t
Employees Worked With
Toya Steward
December 27, 2019
Great Service The gentleman made it great and possible for me to upgrade very patient and helpful. Thank you Laith Abu Matter. Ask for him he was very helpful. The gentleman made it great and possible for me to upgrade very patient and helpful. Thank you Laith Abu Matter. Ask for him he was very helpful. More
by Jonforgiven
Employees Worked With
Laith Abu Matter
December 26, 2019
Pleasure doing business Very satisfied. Laith Abu Matter was very professional, positive and knowledgeable. I had many questions and he answered them all. I will see him aga Very satisfied. Laith Abu Matter was very professional, positive and knowledgeable. I had many questions and he answered them all. I will see him again when we buy my wife a new Ford. More
by ofcr1394
Employees Worked With
Laith Abu Matter
December 23, 2019
A Great Place to Purchase your New Vehicle. Due to an accident, my vehicle was a total loss. I needed a vehicle as soon as possible. JD contacted me via text and an appointment was scheduled A Due to an accident, my vehicle was a total loss. I needed a vehicle as soon as possible. JD contacted me via text and an appointment was scheduled After a quick computer review, we immediately went outside. JD was patient and considerate in answering all my questions about various SUVS. Once I choose a SUV JD spoke with the financial officer. It was quick and easy. We signed papers and left with a new 2020 Ford Escape. If you want great service and great vehicles go to McCombs Ford West. More
by berry5858
