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McCluskey Chevrolet

Cincinnati, OH

3.4
553 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 553 reviews

June 13, 2023

I just left the McCluskey dealership! I can’t be more excited with the help of and amazing sales team! Alisha Qvick was bound and determined to find the car of my dreams! And she did exac More

by kerriashli1222
Recommend Dealer
Yes
Employees Worked With
Alisha Qvick
Jun 19, 2023 -

McCluskey Chevrolet responded

Thank you so much for your positive comments about McCluskey Chevrolet, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 05, 2023

If I could return my purchase- I would. STAY AWAY. I bought a Volvo XC60 Premier from this dealership, affiliated with ONLINE CARS. They said that there was a 172 point inspection done on t More

by thestacyscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Izzy Phillips, Tom Sweeney
May 10, 2023 -

McCluskey Chevrolet responded

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

May 10, 2023 -

thestacyscott responded

ma’am- with all do respect, there are not MULTIPLE SOCIAL MEDIA POSTS! Just fair reviews your company deserves after the way I was treated- but keep leaving snarky comments! Totally helps your case! Also- I was dealing with Izzy prior to her departure for maternity leave. In a normal world- I as a client would have been told not forgotten about. Know the whole story… Also, I do believe you should also have my email and my phone number. Why don’t you start with communication there rather than a review site to try and make yourself and company look better. I will be only responding that way moving forward for legal purposes. I have already sent the few expensive invoices. We shall see how well this is handled. Months. Later.

May 10, 2023 -

thestacyscott responded

See above.

May 10, 2023 -

thestacyscott responded

***deleted and edited above.***

May 05, 2023

Stay Away! I will tell everyone and anyone I can. My sales rep went missing. Turns out she was on maternity leave and I guess decided to not pass on her clients More

by thestacyscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Sweeney
May 10, 2023 -

McCluskey Chevrolet responded

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

April 30, 2023

I would recommend this dealer to others, looking to make a future purchase of a vehicle. More

by Lourau80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Newdigate, Sr.
May 02, 2023 -

McCluskey Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience, and we appreciate you taking the time to give us a great review in this regard.

April 10, 2023

i had a problem with the oil change. Was putting plugs in it on 4/8/23 and checked the oil and it was a quart low. I am not happy with that. I have to have my oil changed there and it More

by maconner
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Gary Dozier
Apr 27, 2023 -

McCluskey Chevrolet responded

Without your full name, we cannot contact you to address your concerns. When we perform oil changes, our certified tech's use the appropriate oil amounts for the vehicle. Perhaps you have an oil consumption issue with your vehicle? We only have so many parking spaces here to utilize at our dealership and we are a high volume dealership. In the future when you come in, if you feel uncomfortable with getting your vehicle out of its space, please ask your service advisor to assist you in that regard, or they can have one of our service lot tech's perform this for you as well. If you wish to discuss this matter further, please contact our service concierge manager, Tracy, @ 513 679 9194.

Apr 27, 2023 -

maconner responded

My name is Michael Conner you can reach me at 513-604-7562

April 04, 2023

Purchased a 2019 Impala Premier in February of 2023. Didn’t realize until home, that the car had no owner manuals at all. With all the bells and whistles this car has, the manuals would be extremely hel More

by MikeM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Brown
Apr 06, 2023 -

McCluskey Chevrolet responded

When a used vehicle is purchased, such as yours, either the owner's manual was provided by the previous owner or not. If it was, we always pass it along to the buying customer. Otherwise, we do not purchase and provide an owner's manual in every used vehicle in our inventory. In today's world, an owner's manual, for every manufacturer/model is online. If the new owner of the vehicle wants an owner's manual, it is their responsibility to purchase it.

Apr 06, 2023 -

MikeM responded

Sorry to hear that.

April 01, 2023

Very good experience overall. My salesperson Drew Duncan listened to me and addressed questions and concerns. Good experience More

by hitzler robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Duncan
Apr 05, 2023 -

McCluskey Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 28, 2023

We felt our sales guy, DeShawn, was great and very willing to help us. So was his supervisor, but I did not get her name, She went out of her way a lot. However, McCluskey itself was a very erratic ex More

by Staci the Mom Boss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Deshawn- sales
Mar 30, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to let us know about your experience. We're happy you were pleased with your product specialist. Yes, there are multiple "steps" when purchasing a vehicle from our dealership, starting with the product specialist (sales rep) and their manager, and then the finance manager with whom you sign your documents with as well. We have our own "in-house" insurance agency, and that is a part of our process as well. There's hundreds of examples where we've been able to save a customer hundreds/thousands of dollars per year by making a switch to one of the many companies we represent, and for those, that element in the process is considered to be of high value.

March 28, 2023

Our sales person was Mario and we can’t say enough great things about him. He was personable, down to earth and didn’t pressure us. I am even having my mom go to him. He found us the perfect car! BJ in the More

by ccole494
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Mar 30, 2023 -

McCluskey Chevrolet responded

Thanks for your awesome review, it means a lot to all of us. We'll be sure to pass along your words of praise, and we look forward to continuing to serve you and your family and friends with all of your vehicle needs now - and in the future! Enjoy your new ride and welcome to our McCluskey family!

March 26, 2023

Buying from McCluskey Chevrolet was a good experience. Friendly staff, Great facilities and inventory. Would definitely recommend More

by HallRine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chapman , Chuck Maly
Mar 29, 2023 -

McCluskey Chevrolet responded

Thanks for taking the time to give us a great review, it means a lot to all of us. We look forward to serving you again in the future, and we hope you have a great day!

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