McCluskey Chevrolet

When I tell you the service, and care that was provided to be was out of this WORLD! I have serious car buying trauma due to some terrible situations with another dealer. AND Robyn, my sales "woman" did AM to be was out of this WORLD! I have serious car buying trauma due to some terrible situations with another dealer. AND Robyn, my sales "woman" did AMAZING! I went to McCluskey due as recommended by my Uncle who has been in the business for YEARS. Initially referred to Tonya at corporate but due to her position she wouldn't be the one handling, but ensured throughout the complete process I was taken care of! I was handed, gently, off to Robyn who took complete care! After going through the numbers and basically TELLING her what I wanted, without thinking for a second that "Hey she knows what she's doing" due to my history of bad bad dealership situations, never did she get rude, or stop me in my tracks, she just listed to me! And said, "Yep! I got ya!" 1. Amazing reason why McCluskey is #1 in Ohio and now my forever go to is THE CARE, and "no rushing" I NEVER STEPPED INTO THE DEALERSHIP ONE TIME! I told Robyn what I wanted, in which she found, she called me and told me "Ok! We're going to drop it off at 4PM!" I was so confused regarding this but next thing I knew, Tim from online cars, was at my door with great conversation and a smile handing me the keys to a 2024 Equinox RS in an amazingly beautiful Revlon old school nail polish "cherries in the snow" color! 2. The patience! OMG the PATIENCE. As I said I have had bad bad situations with dealerships, even rushed to signing a 84 month finance terms on a car I didn't really want because the dealership was literally selling cars from right under me. Once my husband and I decided on the car we wanted and argued about the payment (hehe) we called Robyn and "Ok we want it should be take PTO and come up to the dealership to sign" she literally said "No! No RUSH! Enjoy your weekend we'll get all this handed on Monday, mind you my test drive was only 48 hours and with no hesitation she extended it! Mind you if you know, NO dealerships but McCluskey right now have the Premier or Loaded Equinox RS's in stock, and if I was dealing with the other dealership I worked with previously THIS WOULD OF NEVER BEEN A THING!! 3. The process of signing, and getting my new beautiful SUV! Bill and for the life of me I cannot remember his name a younger guy with Glasses, pulled up to me a overstimulated mother of two with a baby on my hip, rushing to get the other one to football, oh year and the water meter guy! With again, another smile on their faces! Filled the car up with gas! Cleaned off the windows, and took all the ridiculous stickers off the windows and again, remained patient! My guy Tim, pulled up, with great conversation, a big smile and a congratulations to help get all of the paperwork signed he even had a PEN! Lol That is a big deal being the previous dealership couldn't find a pen, I don't know why that sticks out to me. Basically, if you want true, considerate, and NO xx when buying your next car, you'd be a true fool to not go to McCluskey! Ask for Robyn, man will you not only be taken care of, but you will be respected, and honored while doing so!! Thanks Tonya, Tim, Robyn, Justin, Bill, and GOSH I can't remember the young guy with glasses lol! You seriously have made all of my wishes come true, and went above and beyond for my family! I am forever grateful for you, and will see y'all in 3 years! From, The McLane Family (Jordan, Scott, Mikey, and Cole!) More

I had a coupon for 104. 95 for brake fluid exchange. When I made appt verified my blazer met that price. When the bill was presented they charged me 160.00 said fluid was ex 95 for brake fluid exchange. When I made appt verified my blazer met that price. When the bill was presented they charged me 160.00 said fluid was extra. Coupon did not say fluid extra it said fluid exchange. Arielle in cashier area to pay bill said that was the price, I asked to speak to her manager or at least get a name and she said no need to talk to anyone that was what I owed. She did take off 13 plus for shop fees but still over 150.00 for 104.95 coupon. Again coupon said fluid exchange not fluid extra. arielle in cashier was very rude and condescending to me. Kevin in service was great but Ariel in was rude and disrespectful. Also I left message for service manager to call me but no response More

After incompetent customers who they can rip off. 74 days later quote " not my problem" hidden fees, ridiculous warranty. 74 days later quote " not my problem" hidden fees, ridiculous warranty. More

I just left the McCluskey dealership! I can’t be more excited with the help of and amazing sales team! Alisha Qvick was bound and determined to find the car of my dreams! And she did exac I can’t be more excited with the help of and amazing sales team! Alisha Qvick was bound and determined to find the car of my dreams! And she did exactly that! We customized my 2024 Chevy Trax to be perfect for me and I could not be happier also a shout out to Rodney for pointing me in the right direction and having open communication with me through the last couple weeks! Thanks again the the amazing team at this Chevrolet dealership More

If I could return my purchase- I would. STAY AWAY. I bought a Volvo XC60 Premier from this dealership, affiliated with ONLINE CARS. They said that there was a 172 point inspection done on t STAY AWAY. I bought a Volvo XC60 Premier from this dealership, affiliated with ONLINE CARS. They said that there was a 172 point inspection done on this vehicle. WITHIN THE DAY OF DELIVERY: my check engine light went on, and the catalytic converter went out. MY sales rep disappeared apparently on maternity leave? I never received a title and had to have a duplicate made- on top of replacing all headlights and tail lights. After speaking with the manager Tom Sweeney I believe his name was, my sales rep was Izzy... He asked me to send receipts which I did promptly. I bought the vehicle in Feb- it's now May and I have received no reimbursement. I am seeking legal action. Stay away from the horrible customer care. They're only out to make a buck, not a customer. I will take my husband's Silverado purchase elsewhere. STAY AWAY! More

Stay Away! I will tell everyone and anyone I can. My sales rep went missing. Turns out she was on maternity leave and I guess decided to not pass on her clients I will tell everyone and anyone I can. My sales rep went missing. Turns out she was on maternity leave and I guess decided to not pass on her clients? The 172 point inspection is xx! I have submitted receipt upon receipt, spoke to the rude GM saying it would be handled... Sweeney I believe his name was. Still no reimbursement after a 2 headlights, 2 tail lights, under the hood work including the catalytic converter and that's only the tip of the iceberg. I will be seeking legal action. STAY AWAY. NEVER AGAIN. More

I would recommend this dealer to others, looking to make a future purchase of a vehicle. a future purchase of a vehicle. More

i had a problem with the oil change. Was putting plugs in it on 4/8/23 and checked the oil and it was a quart low. I am not happy with that. I have to have my oil changed there and it Was putting plugs in it on 4/8/23 and checked the oil and it was a quart low. I am not happy with that. I have to have my oil changed there and it is a quart low. Another thing is where they park my vehicle when they are done is impossible to get out of the parking space More

Purchased a 2019 Impala Premier in February of 2023. Didn’t realize until home, that the car had no owner manuals at all. With all the bells and whistles this car has, the manuals would be extremely hel Didn’t realize until home, that the car had no owner manuals at all. With all the bells and whistles this car has, the manuals would be extremely helpful. Have contacted the dealership four different times, two different people, regarding this, and have received no response back regarding getting these manuals. Before this, I was very satisfied. More

Very good experience overall. My salesperson Drew Duncan listened to me and addressed questions and concerns. Good experience My salesperson Drew Duncan listened to me and addressed questions and concerns. Good experience More