McCluskey Chevrolet

Karen Shepherd is amazing...how Customer Service should be! Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more ba Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more bad reviews than good. I have been dealing with McCluskey Chev for the last 15 years, 4 new vehicles, 3 used. Have there been issues? Of course. But the manner in which an issue is handled is what separates the good Dealerships from the bad. If you are in the market, don't overlook this place! More

Multiple failed attempts at the same repair I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCl I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country. More

Not happy rightnow Didn't know about kings island promotion went this sat seen it called cause wanted the 4 free passes cause I just bought 2015 cruize for 18,000 was to Didn't know about kings island promotion went this sat seen it called cause wanted the 4 free passes cause I just bought 2015 cruize for 18,000 was told it had to be done before I bought car but I just went to kings island for Istanbul time this year didn't know. I think they should still honor it or at least do 2 passes or something. I have bought my last 3 cars from you guys and I think maybe this will be the last. Not everybody sees these promotions but when they do spend a lot of money they should be honored. More

Car purchased Purchased a used car a week after we had it hazard flashers did not work, took car back to service kept getting the same story it would be ready & eac Purchased a used car a week after we had it hazard flashers did not work, took car back to service kept getting the same story it would be ready & each day that it was suppose to be ready they were saying waiting on a part this went on for 2 1/2 weeks, I called several times & left messages for different supervisors & not one time did anyone call me back. This car should have not been for sale with all the things they had to fix after having it a week, we made a car payment & didn't have the car for almost 3 weeks from the runarounds. I will not recommend them to anyone & we will not purchase another car from here More

Very attentive , High value customer service. Very pleased I had the pleasure of dealing with Greg Halko. Greg is a "national search consultant" not sure if that's what his true title is, but It is an accurate I had the pleasure of dealing with Greg Halko. Greg is a "national search consultant" not sure if that's what his true title is, but It is an accurate representation of what he does. I went in to see him on a monday to help with finding a difficult to find vehicle. He called me later the same day to tell me they found one !!!. Sadly the deal fell thru on the other end. I had no fear he would find another. He did not disappoint ! 4 days later My difficult to find vehicle arrived in Cincinnati. The mechanics tested it , detailed it, and made it ready for my arrival. Greg is Caring and Understanding of your automotive needs, They have a very stringent criteria that must be met to insure You, Me, the customer doesn't get a vehicle with issues. I could not be any happier with the way Greg and his team went above and beyond to make sure I was a valued client. More

Only place we buy from or allow to service our cars I just purchased a '16 Corvette through Tony Moenster. I can't recommend him highly enough. He had everything arranged to that when my Corvette was I just purchased a '16 Corvette through Tony Moenster. I can't recommend him highly enough. He had everything arranged to that when my Corvette was built and ready to pick up, the process was smooth and very quick. In ordering the car, he was low pressure. He didn't try to force options on us that we didn't need or want. When it comes to servicing our Corvettes, I only deal with Larry Mallot at McCluskey. He has a reputation for being a Corvette expert, and I've always been pleased with his service. More

Gm employee discount watch out Look you paper work over very closely if you have gm discount and rebates don't leave till it's right call gm directly before you leave with vehicle s Look you paper work over very closely if you have gm discount and rebates don't leave till it's right call gm directly before you leave with vehicle search the Internet for all the complaints very nice showroom your paying for it. Thanks More

All Used Car Sales People Are Alike!! Wrong; Bought a high end low mile beauty from McCluskey. Gregg Hoffman was the sales rep. He followed up with me 2 weeks after the deal to see if al Wrong; Bought a high end low mile beauty from McCluskey. Gregg Hoffman was the sales rep. He followed up with me 2 weeks after the deal to see if all was well with my purchased McCluskey car. I notified Gregg, not really.......I explained the issue, He said send me some pics That is not our style. I sent him some pics.... he called me back immediately told me to go to a place of my choice and he would reimburse me. I took care of the cosmetic issue, sent him the receipt that same day and the check Gregg promised arrived three days later. Excellent Customer Service here folks from this guy. Will I buy from McCluskey again? I don't know. BUT I WILL BUY from Gregg Hoffman and whoever the company is he is representing? Yes. He treated me right. It wasn't sold! See ya, not our issue. Gregg Hoffman represented McCluiskey's name very well and treated this customer here right! DR Backus More

Very satisfied My wife and I were looking for a new truck and had visited a few dealers. We came to Mccluskey and our search ended.I had actually thought I would get My wife and I were looking for a new truck and had visited a few dealers. We came to Mccluskey and our search ended.I had actually thought I would get a 2016 GMC, but Mccluskey had 2015 new Chevy that they put a good price on. There where three items I needed to be included in the deal and all three were agreed upon and went off to my satisfaction. Mr Halko was our sales rep and he was very accomodating. This was the best vehicle buying experience I've had buying a vehicle and I love my truck. More