McCluskey Chevrolet

Brad Pope is the best ever He makes the process easy Brad Pope is the best ever He makes the process easy moving from leasing to buying Thanks Following up excellent All class Number one in my Brad Pope is the best ever He makes the process easy moving from leasing to buying Thanks Following up excellent All class Number one in my book More

Spoke to a “Troy” on the phone who assured me I was pre approved for financing, stated lenders “were not requiring a down payment “ at this time. Made an appointment the next day, AFTER WORKING NIGHT SHIFT approved for financing, stated lenders “were not requiring a down payment “ at this time. Made an appointment the next day, AFTER WORKING NIGHT SHIFT after arriving, was a completely different story! I’d go somewhere else where you won’t be lied to! The entire reason for applying online is to be PRE APPROVED! Not for you to have consumers information to sell or reach your Quota for the week! Might need to buy your employees a class in ETHICS! More

I brought in my Silverado for an oil change and trans flush. My overall experience was excellent. From the time I pulled into service to be met by Jake McCluskey to when it was time to be checked out and flush. My overall experience was excellent. From the time I pulled into service to be met by Jake McCluskey to when it was time to be checked out and pay the wonderful cashier Tori Prater, I couldn't have been more satisfied. Thank You McCluskey Chevrolet! More

Bought a 2019 Dodge Caravan with 36k miles.. at the first oil change.. 40k miles.. 4k miles driven on, I was told that I needed to buy new tires and it was severely out of alignment! I called the person oil change.. 40k miles.. 4k miles driven on, I was told that I needed to buy new tires and it was severely out of alignment! I called the person that sold it to me twice to see what they could do and he said he would call me back. He never did. I then called to talk with his boss.. sent to a voicemail and never heard back. If you do purchase... on test drive take to a mechanic and get everything looked at BEFORE you buy! I anticipate other things to be wrong so saving specifically for car repair.. smh! If you can't get tires right... only bigger problems ahead! BUYER BEWARE! More

Very dissatisfied. Very disappointed. Zero stars. Didn't get treated like loyal Chevrolet customer. I feel things were hidden between me and salesman from manager. get treated like loyal Chevrolet customer. I feel things were hidden between me and salesman from manager. More

1 star is to much for these guys. 1 day after the sale my tire pressure was going down. The tire shop said there was a small hole in the tire and it looked like it had been there awhile. 2 weeks later it wou tire pressure was going down. The tire shop said there was a small hole in the tire and it looked like it had been there awhile. 2 weeks later it wouldn't start and my starter died. I had not even driven it 2k miles yet. Theu won't pay for the starter fully and it took them hours to do something. Im currently stranded in NC waiting on them to do something. After paying my part of the starter repair, the tow, triple A and the tire i am out $450 fixing this car BEFORE MY FIRST CAR PAYMENT! ( and thats after putting $1,500 down!!!! ) o0o and now I find out that Keith MCcluskey the c.e.o of the company owns a good portion of Credit Acceptance which is the company that financed my car! Pretty sure thats illegal but will be consulting with my Legal counsel here shortly. Next time, don't screw a sales person on a sale that makes as much as your C.E.O......because we can afford good counsel More

I purchased a 2019 Chevy Express cargo van. The buying process was quick & easy. My opinion there is misleading sales practices on some vehicles. As soon as I talked to a sales rep, he promoted their life process was quick & easy. My opinion there is misleading sales practices on some vehicles. As soon as I talked to a sales rep, he promoted their lifetime powertrain warranty. There is a tag on the front of the van promoting their lifetime powertrain warranty. During signing the paperwork process some of the last documents to sign I was told since a cargo van is a commercial vehicle the powertrain warranty did not apply even though I am driving it for my personal use. More

I purchased a 2016.5 Chevrolet Cruze in 2018 but last year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found the harness wire was chewed, but repairable. This was good news because the harness was not available anywhere, even nationwide, due to the China trade war. After that, I received a call from Tim (branch manager) it was ready to pick up! Great !! Then I received call from Ed Mangus in service stating they found additional damage to piston and cylinder #1, possibly #2. We went back and forth and I was asking why this was not found from the beginning? Did they drive it? The service engine light still had to be on - advised no from Ed – they had to manually push it in. I was feeling something was not right, asked him several times for another service video – took several days and they also provided an estimate for more repairs almost $4000 – I requested detail on parts etc. and that also took several days. Ed stated not to worry - this piston and cylinder problem was common with the Chevrolet Cruze and our warranty would cover it. After going back and forth on that, it was denied due to ‘one’ tire rotation not completed. I called the insurance adjuster to go back out and he also took a picture of current odometer and that is when we found out they put almost put 4 miles while in their possession. … another lie from what he said before... When I brought this to Ed’s attention - I was advised, well they did, they had to test drive it to check the harness wiring .. I made the decision to have it moved because I did not want them touching it any longer. The final bill was wrong, they had extra charges and the insurance company had to intercept on that as well. A service tech was walking by and he asked if I was driving it and I said no – it will be towed. He said good because it shouldn’t be driven. I responded by ‘ YOU ‘ guys drove it almost 4 miles and you are telling ME not to drive it ?' He walked way. The cashier was even shocked and commented, this vehicle only has 65,000 miles and it needs an engine rebuild?? We had it towed to our mechanic that same day and they confirmed engine piston and cylinder crack #1. Possible engine crack. We towed it for a 3rd opinion and advised the same. The car was worth almost nothing now …We have heard first hand, and from too many people I cannot count, the unprofessionalism and shoddy service on how McCluskey ruins vehicles brought in for service. Samantha Gorby More