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McCluskey Chevrolet

Cincinnati, OH

3.4
553 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 554 reviews

February 24, 2022

My truck was dropped off for a scheduled appointment last week for glow plug issues that were supposed to be cover under a special coverage and found out a week later we’re not, and even though the work done More

by Rct2b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bj service advisor. Shawna
Mar 01, 2022 -

McCluskey Chevrolet responded

We are glad that we were able to rectify your concerns, as a measure of customer goodwill, even though your concern/expenditure was not covered under your warranty with GM or otherwise.

February 10, 2022

Great service just like every other time I have used service dept always taken great care of me More

by srpmarine0351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Huber
Feb 12, 2022 -

McCluskey Chevrolet responded

Thanks for taking the time to give us a great review. We truly value you and your patronage and we look forward to your next visit with us!

January 23, 2022

Every area at the dealership was very pleasant and personable. Service was quick and thorough. I was able to wait comfortably inside while my car was serviced. More

by heathero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Area
Jan 25, 2022 -

McCluskey Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us, and we're happy we were able to do so for you. Thanks for giving us a great review, and we look forward to your next visit with us!

December 31, 2021

Unbelievable experience with this dealership. Placed a deposit on a vehicle on 12/20. Dealt with a manager to work out the “deal” for the vehicle in transit. Sales guy updated us periodically with the ETA More

by Shae Simpson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Smith
Jan 13, 2022 -

McCluskey Chevrolet responded

We have reached out to the customer and apologized for the experience that they describe. We have refunded their deposit monies (of which we always do for all of our customers), and we came up with 3 other options on other new vehicles, similar to what they had ordered, that were "in transit" to us as a possibility. They let us know that there were going with a new vehicle that was on the ground already at another dealership, but indicated that they appreciated that we tried to resolve the situation for them. We are truly sorry that this occurred, but we quickly went about trying to make it right for them.

December 18, 2021

Reached out was pre approved and was ultimately ignored by the salesman he never returned any calls and never reached back out after selling the car that I asked him to hold for me . Very rude people and I More

by elliotlee.ec
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Simon
Dec 20, 2021 -

McCluskey Chevrolet responded

We do not have your full/complete name to research this matter further. If you will provide that to us (send to karen@mccluskey.com/or call 513 697 5450), we can do so, or perhaps schedule another appointment/with a different product specialist if you desire. As a high volume dealership, our inventory moves quickly and a deposit will hold a vehicle for an individual (which is happily returned if needed). The great news is that we have a great array of inventory, with acquisitions made daily in that regard. We also have a nationwide search capability to assist our customers with their vehicle needs!

December 09, 2021

I found a clean, comfortable waiting room. There were friendly staff willing to answer question and help with problems concerning Onstar, the radio, or anything else troubling me. More

by mrteej5551
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Shaw, Gary Dozier, Justin Smith
Dec 11, 2021 -

McCluskey Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful, and we look forward to your next visit with us! We hope you have an awesome day.

December 01, 2021

Beautiful facility, nice ND friendly staff from start to finish! Will recommend this Dealership to all! More

by ldsc0001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shaw, Gary Dozier
Dec 06, 2021 -

McCluskey Chevrolet responded

Thank you for choosing McCluskey Chevrolet as your first choice for all your automotive needs. We truly appreciate you and your business, and hope you have an awesome day!

November 30, 2021

Best dealership I have delt with for years. There caring for my unit and the way they go out of there way to adjusting to my schedule and needs including up grades I request is fantastic.. I've purchased tw More

by Rob.6872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shaw, Bob Burnett, Gary Dozier, Keith McCluskey, Chris Hacker, Josh Billings
Dec 06, 2021 -

McCluskey Chevrolet responded

Thanks for your great review Rob, we truly appreciate it. It's our pleasure to be of service to you and your family, and we look forward to continuing to do so in the future. We hope you have a great day!

Dec 06, 2021 -

Rob.6872 responded

Thank You All! Have a Great Day...

November 16, 2021

My SUV was missing and I needed to get it fixed. I have to drive customers around on my job. I work for a large aerospace company and perception of quality is very important to our customers. It was crit More

by Jason_e_neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ
Nov 18, 2021 -

McCluskey Chevrolet responded

Thanks for awesome review Jason, it means a lot to us, and to our valued team member, BJ. We're happy when you are, but no...you can't have BJ!

October 27, 2021

Great customer service. Easy scheduling. And I like the video they take with a full car inspection. More

by Srjohnson5317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Shaw
Oct 29, 2021 -

McCluskey Chevrolet responded

Thanks for taking the time to give us a great review! Yes, our customer love the video of their certified technician working on their car - most people don't ever see underneath their vehicle, but we're happy we could provide you with this "extra" we love to provide for our service customers. Have an awesome day, and we look forward to serving you again in the future.

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