McCluskey Buick GMC

Overall bad experience purchasing a vehicle no communication and drove my car a whole year before anything got handled correctly still til this day I a riding on a temporary tag from May 25,25 as communication and drove my car a whole year before anything got handled correctly still til this day I a riding on a temporary tag from May 25,25 as of now still. A lady named Jessica was very cool at 1st when purchasing the vehicles but as soon as it went left she acted like I was a bother and incompetent she would tell me one thing and do something else totally different. I also surrendered 2 vehicles due a bankruptcy they took them at different times but for some off reason 1 is unaccounted for and still in my name as of today. I'm still paying taxes on it. Even though it was supposed to be surrendered and I have called no information at all has been given. They all kept saying u shouldn't have to pay that but no one is really doing any digging to find out what happened with the vehicle at all and getting back to me. My deal is supposed to funded but I still have no paperwork or title to get new temporary tag from the DMV in Lexington. Crazy huh and if I hadn't called at all they wouldn't have even know I had the vehicle although I contacted Jessica through emails and her personal number last in April explained what was happening and she told me she would take care of it and it was going to be handled but it never happened I bought my car back in May of 2025 on the 25th and here it is July 15th and it still isn't completed. Still no payment information,no paperwork,no title,no new temporary tag no nothing at all. And when I reach out I'm told to be patient and quit calling her boss Tracy complaining. I was also told of I am pulled over it's gonna be on them directly from Jessica's own mouth to my ears. She acts like I'm bothering her by being persistent trying to get information on this situation as well as what happened to my vehicle I gave up during my bankruptcy and still no anything since then I told her I'm not reaching out anymore about this nonsense and if it's not handled in a good manner I was obtaining a lawyer she then tells me if I'm going to talk like that she couldn't help me....anymore....yeah so she sent me a personal text to my phone showing paperwork was FedEx over night to me but still have not got it yet.... More

Dealer team were fast and timely with communication and repairs of my vehicle. I would use them again if needed. repairs of my vehicle. I would use them again if needed. More

There was no pressure. I told Tony what I needed and he worked with me to find the right truck within my budget. I told Tony what I needed and he worked with me to find the right truck within my budget. More

I had cracks in the windshield that needed fixed. When my appointment was over I got in the car and the cracks were better but still visible. They should have said we tried but were unsuccessful. When my appointment was over I got in the car and the cracks were better but still visible. They should have said we tried but were unsuccessful. I pointed them out and they will be replacing the entire windshield. It is just upsetting they tried to pass it off. More

I have never had a bad experience at McCluskey Chevrolet. The staff and techs are always good to me. Top-notch customer service. The staff and techs are always good to me. Top-notch customer service. More

Ariel was wonderful. She helped me use my GM points. It was a great great experience for my truck maintenance She helped me use my GM points. It was a great great experience for my truck maintenance More

Work was good but wish there was more communication to the customer. Happy other than that. the customer. Happy other than that. More

Quick and efficient service once again from Mcclusky Chevrolet. Everyone was very attentive to my needs and communication was spot on. Chevrolet. Everyone was very attentive to my needs and communication was spot on. More

People were friendly, knowledgeable and polite. Communication was very good with all parties involved. Facility was very clean. Communication was very good with all parties involved. Facility was very clean. More

My sales experience was great, my salesman Maria Poellnitz was excellent and even her service after the sale was impressive. I'll refer family and friends to McCluskey Cheverolet and have them ask f Poellnitz was excellent and even her service after the sale was impressive. I'll refer family and friends to McCluskey Cheverolet and have them ask for Maria. More