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McCarthy Toyota of Sedalia
Sedalia, MO
126 Reviews
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126 Reviews of McCarthy Toyota of Sedalia
April 13, 2014
knowledge none of the staff knew much about the 2014 highlander xle, in particular the electronics, perhaps a Toyota school should be offered they were willing none of the staff knew much about the 2014 highlander xle, in particular the electronics, perhaps a Toyota school should be offered they were willing to try to find answers to the questions we had More
by tjdye
Employees Worked With
Mandy Morris
April 07, 2014
We purchased a new vehicle by writing a check. We were not pleased that we had to sit and wait for over an hour for them to be able to make the transaction. There was a line of people needing assistance not pleased that we had to sit and wait for over an hour for them to be able to make the transaction. There was a line of people needing assistance from the person who does the financing/takes the checks. Someone else should be trained to help in this area, instead of having only one person that can help in completing a transaction. Also, neither the sales person nor the sales manager gave us the correct information about the Toyota rebate when we talked to them, and when we signed the original purchase purchase form. They told us the rebate was $1500, when it actually was $2,000. That was caught by the person that took our check. I find that very poor that neither the sales manager nor the salesman knew the correct rebate amount! We also did not like the "game" they played when we made an offer, of coming back and telling us they needed to add additional fees, etc. I feel like they wasted our time and were simply inconsiderate, especially when they then changed their tune when we said we were not interested and then they accepted the offer--which was more generous than we probably should have made in the first place. We had a busy schedule that day and we did not feel like a valued customer. Our time was obviously not important to them. More
by 4EverDisappointed
February 28, 2014
Devin has got to be the most patient sales persons we've ever dealt with! He was courteous, understanding, professional and yet had a great sense of humor. We'd spoken (phone & email) with him sever we've ever dealt with! He was courteous, understanding, professional and yet had a great sense of humor. We'd spoken (phone & email) with him several times before we went in and could tell he was definitely willing to help us eventhough our trade in was a 1989 Toyota 4WD truck. He made us feel good about our old truck and I can honestly say that is a first! We've lived in many different states and have dealt with many other dealers. This dealership has got to be the best as they really do care about their customers. They go above and beyond anything we've personally experienced before in making the whole buying/trading process totally convenient and enjoyable! We actually drove the new truck home that day which is something we've never had happen before with any vehicle we've ever purchased! The only reason we marked the price as "good" is because we wished we could have gotten more discounts but they did the best they could considering our trade, etc. We would HIGHLY recommend Devin and this dealership to everyone. More
by 2shelties4us
Employees Worked With
Mandy Morris
January 12, 2014
Chad Derstein made buying our new truck fun. Fast and easy process. He made sure we we're completely satisfied and understood everything about our new truck. Not pushy, make suggestions but listened to easy process. He made sure we we're completely satisfied and understood everything about our new truck. Not pushy, make suggestions but listened to what we wanted. A very confortable friendly atmosphere. Great to work with. Will go back next time we are looking for a new car or truck. Highly recommend! More
by Remmyhound
Employees Worked With
Mandy Morris, Aaron Vial
June 03, 2011
Incompetent or criminal? My parents bought two vehicles from this dealership and here is the story. On the first car they purchased (used Mercury Sable), when they went to insure it, the insurance company from this dealership and here is the story. On the first car they purchased (used Mercury Sable), when they went to insure it, the insurance company informed them that the car was not a LS as it was sold to them but that it was a GS (a cheaper model). The dealer claimed ignorance but I question why they didn't know, most dealers run car fax on a vehicles. The dealer appologized to my parents and returned a portion of the purchase price, making up the difference in the value of the two trim lines. My parents went back to purchase another vehicle from them a couple years later. They bought another program Mercury Sable. They had this vehicle for a couple years when they moved to Florida. They decided not to take it with them and ask me to sell it for them. A gentleman from KC liked the vehicle and wanted to buy it but found that the VIN on the title did not match the VIN on the vehicle. The potential buyer said that he had sold his vehicle and needed a vehicle soon. He would give us a couple days to fix the problem or he was going to have to find another car. When the dealership was confronted, the salesmanager stated mistakes happen, what do you want us to do about it. I asked if they would buy it back for the price the individual was willing to pay and he said no, do you think we are stupid. I said that I expected them to make their mistake right. They did find their mistake, there was another poor lady that had the wrong title for her car. They turned in for a re-issue of the title. When my mother, upset at this point (I think most people would be and had reason to be), told the GM that she had lost the sale, he said that it was a mistake and that he had done all they were going to do. Out of frustration, my mother told him that she should have gotten a lawyer to take care of their problem. The GM's answer was go ahead and get a lawyer lady, do that and you will never get the title. At the same time this was going on, I had my RAV4 in the shop trying to find a leak in the windshield, a leak that occured every time it rained. They could not find it and said it was the AC that had leaked not the windshield. I stated to them that it only happened when it rained and their reply was that they sprayed water on the windshield and no leak. They refused to do anything else. Toyota paid to (not)fix that issue. The windsheild still leaks when there is a heavy rain but now toyota refuses to fix it as it is out of warrenty. This dealership should be avoided. As I stated to start this review, Incompetent or Criminal? Why take a chance and does it really matter, there are other dealers! More
by damonphyl2004
Employees Worked With
General Manager
