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McCarthy Jeep RAM Chrysler Dodge
Lee's Summit, MO
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,781 reviews
January 26, 2016
Failed to inform of needed follow up Recently my jeep Cherokee had a PVC value replaced. I took the Jeep back in after the 500 mile for the oil consumption test. When I picked up my jeep Recently my jeep Cherokee had a PVC value replaced. I took the Jeep back in after the 500 mile for the oil consumption test. When I picked up my jeep they didn't mention I would need to return after another 500 miles. When I got to the Jeep I looked closer at the paperwork and noticed that it should the Jeep was 2 qt low on oil. So I went back into the service department to ask if they fixed the problem. The told me that they forgot to note on the paperwork that I would have to return in another 500 miles. More
by Blstevens20
Employees Worked With
Missy Shanahan
January 25, 2016
Great Service i bought my jeep here and had great customer service. The employees here are always friendly and helpful I will definitely buy my next vehicle here. i bought my jeep here and had great customer service. The employees here are always friendly and helpful I will definitely buy my next vehicle here. More
by robinreed1954
January 24, 2016
Awesome! Great dealership. They are very concerned about there customer. Treat you very well. I love the service department too! Love my new diesel truck. It's Great dealership. They are very concerned about there customer. Treat you very well. I love the service department too! Love my new diesel truck. It's dark blue. More
by Blue Beast
Employees Worked With
Rick Rippy, Jonathan Schreimann
January 24, 2016
Great experience Les, Chris and the entire staff made this the best new car buying experience I've had. An office employee brought back the demonstrator she had checke Les, Chris and the entire staff made this the best new car buying experience I've had. An office employee brought back the demonstrator she had checked out for the weekend because it was the color my wife wanted. Excellent Service oriented sales environment. More
by WCoxLS
Employees Worked With
Les Saunders
January 22, 2016
Can't fix anything! There was nothing wrong with my daughter's 2005 Jeep Grand Cherokee before taking it to the dealership for "recall" work. Sadly, the problem for whic There was nothing wrong with my daughter's 2005 Jeep Grand Cherokee before taking it to the dealership for "recall" work. Sadly, the problem for which the recall work was being done didn't start happening until AFTER the recall work was performed. However, because the dealership couldn't replicate the trouble she was having, and the computer didn't indicate a problem, they "can't do anything." I don't know much about fixing cars, but it seems to be common sense to perhaps check (or redo) the recall work you just performed on the car. Perhaps it wasn't done properly!?! We were told the original "recall" was "recalled," so perhaps it still isn't right. Her car wasn't having problems before the work; now it is. They wouldn't even consider it. If I could take "recall" work somewhere other than the dealership, I would. Our family has owned SIX Jeeps since 1993 (one Cherokee Sport, two Grand Cherokees, and three Wranglers). We're a Jeep family, but we're seriously considering switching to Toyota, and this is mainly because we can't seem to find a competent service department to service our vehicles. We had a great rapport with and truly trusted the service department at Raytown Jeep, but it was a dealership you chose to close. We've had nothing but trouble since. NOT a happy Jeep owner. More
by KAshurst
Employees Worked With
Missy Shanahan
January 22, 2016
Great Service Jesse had my paperwork ready when I arrived at my 11:00 appointment time. I had been told it would probably take about two hours. It was finished i Jesse had my paperwork ready when I arrived at my 11:00 appointment time. I had been told it would probably take about two hours. It was finished in exactly one hour. I have absolutely nothing bad to say. Great service, great representative of your company's service department. More
by Ebonymom
Employees Worked With
Jesse Venzor
January 22, 2016
Above and beyond The service department goes above and beyond in their efforts to help and please their customers. When my oil change and tire rotation took more time The service department goes above and beyond in their efforts to help and please their customers. When my oil change and tire rotation took more time than normal, Derrick and Jeff took control. A chair was brought to the service counter for me to sit and my vehicle was brought out as soon as possible. A normal charge was cleared because of the excess time I waited. I have had nothing but courteous and helpful service at this dealer. Bought my Jeep here and plan to stay awhile! More
by Tat200Granny
Employees Worked With
Derrick Ross, Jeffrey Snyder, Missy Shanahan
January 20, 2016
check in at service I went to three service desks before being waited on. All were to busy with paperwork and phone calls and asked me to wait. There were no other cus I went to three service desks before being waited on. All were to busy with paperwork and phone calls and asked me to wait. There were no other customers before me. Jesse came in after one of the service people left and eventually waited on me. More
by Paul
Employees Worked With
Jeffrey Snyder, Jesse Venzor, Derek Law
January 18, 2016
New Jeep Derek was great. He was very helpful during during my visit to the dealership. I left with a new Jeep and was very happy with my experience. Derek was great. He was very helpful during during my visit to the dealership. I left with a new Jeep and was very happy with my experience. More
by 15shreve
Employees Worked With
Derek McGowan
January 18, 2016
Great experience ~ professional and honest sales team I dreaded buying a new car because I feared the "swarmy" 6 hour sales experience... - HOWEVER I experience nothing creepy or overly scripted / heavy-h I dreaded buying a new car because I feared the "swarmy" 6 hour sales experience... - HOWEVER I experience nothing creepy or overly scripted / heavy-handed at Lee's Summit Jeep. The sales team was terrific! They heard our needs and found us a car that far exceeded our expectations. Even the guy in the finance office was authentic, and didn't try to upsell us things we didn't need. I was really impressed with how the dealership really met us where we were, matched us to a car that was super nice - and then closed the deal within our budget. Great team - we'll be back and we're sending our friends and family. More
by AmyReynolds
Employees Worked With
Jackie Fleming
