Mazda of North Miami

HORRIBLE AND INSENSITIVE SERVICE absolutely horrible. i had been working over phone and email with Albert, a sales guy there, for over 1 week. i informed him the entire week what my c absolutely horrible. i had been working over phone and email with Albert, a sales guy there, for over 1 week. i informed him the entire week what my credit was exactly so i could get a realistic offer. WE agreed on a price and everything and i came in. First he advised me the day i wanted to come in was his day off but he would make an exception and come in anyway. When i got there, it did not seem like his day of. He had several people to attend to before me. Finally sat down, test drove the car we had spoke about, i decided to go with a different car and we worked out the numbers. I gave him a copy of my credit score, and kept telling him we had a deal if it was based on my credit shown. He left, a second guy came in, never met him. he said he could not get me those numbers, that Albert didnt know the price of the car. SO now i worked out a NEW deal with the second guy, his name was Bruce Rosenberg, higher in price now, and again i showed him my credit. They said we had a deal now we just had to run the credit to make sure it was what i said it was and we had a deal. they ran my credit, and a 3rd guy came in. he said my credit was better than what my info shows, but they could not offer that deal anymore. He informed me the 2 other guys didn't know my credit or they forgot???!!!! REALLY. i was sooo upset. Albert had know my credit for over a week, we informed him about it when we were there, and 2 the second guy, which was Bruce Rosenberg. I told him the guys knew this all along what my credit was, and we worked our a deal based on that. His respond: ITS NOT MY FAULT YOUR CREDIT IS WHERE IS AT. wow....thats how you talk to a customer. So now they wasted my time and theirs , plus they ran my credit that not went even lower, FOR NOTHING. they are lairs, and they keep switching guys so you keep getting new info from another guys and your deal you worked on for 2-3 hours go to S*** and they change the numbers again once they run your credit. i would never go their if you finally got your credit up and trying to make a deal without cosigner. !!!!!!!!!!!!! HORRIBLE PEOPLE. More

No integrity I just wanted to say that my encounter with Mazda of North Miami for the later part of December to early January has been something I will never for I just wanted to say that my encounter with Mazda of North Miami for the later part of December to early January has been something I will never forget. It's so funny how my sales person Javier was so trustworthy and left a positive impression that when my son needed to buy his first car we went to him again (not Jamaal) but because my encounter with you and what you represent, I will never buy or encourage anyone to buy anything from north Miami Mazda ever again. I am 43 years old and I have never met or dealt with any dishonest individuals has both of you before. Alex your credibility went out of the door when you made that phony call to my phone acting like you did not know I was at the store because I know Nelson already told you. Second thing you did was when you look into my face and told me that you spoke my son regarding the issues with my car knowing it's false. I guess if you were able to retrieve outgoing phone calls you would have heard that Nelson already told me the lies of how he explained to Jamaal alone and no one was there. I understand that it's a supervisor's job to protect his staff but maybe next time you should double check somethings before you approach the customer and make yourself appear like a true liar. Now Nelson, I guess it's easy to say anything on the phone to customers because after all it will always be their words against your especially knowing that at North Miami Mazda only incoming phone calls are recorded and not outgoing per your supervisor. ( If that is in fact true, which I believe it was just another one of Alex's lies, that is something your company need to change because it's just stupid) Nelson we both know that you lies to my son and when I call to complain you told me what you though I wanted to hear because you never expected me to take you up on the offer. You told me $125 and you also know that .You lied to me but I forgive you . I take it you are in a desperate situation and you may feel that you need to do whatever needed to make it. My advise to you is don't sell you soul for money , it's really not worth it. It's always better to have your reputation , remember money cannot buy that. I end 2016 with Mazda stealing $143 from me and started 2017 with Mazda stealing $214 . Please know that it will not make me any worst, my children will still eat everyday and it will not make your company any better. I will be around to see when you are exposed for the fraudulent phone calls and paper work you are doing. Customer not only want a good price , they also want businesses that they can trust. Mazda of North Miami cannot be trusted that is why Alex, it was worth my integrity to pay you the $214 to have your parts removed from my car than pay $192 to keep one motor. There is something call principles and integrity. Never will I do any form of business with your company again. To think I only came to your store because of 2 recalls on my car. You really need to do better. More