Mazda of New Rochelle - Service Center

Went for an oil change. Charged me 99.99$ . But didn’t seal it properly and oil was leaking. I had to find another mechanic to fix it. Very poor level of service . Charged me 99.99$ . But didn’t seal it properly and oil was leaking. I had to find another mechanic to fix it. Very poor level of service . More

Dealership was very professional, a bit slow in closing the deal but I would definitely refer friends and family the deal but I would definitely refer friends and family More

From the moment I pulled into the lot,I received excellent customer service. Everything was explained to me clearly. Didn't mind waiting while my car was serviced because the customer waiting area excellent customer service. Everything was explained to me clearly. Didn't mind waiting while my car was serviced because the customer waiting area was clean, had some amenities like coffee, tea, and water. More

90 minute wait was actually a 135 minute wait. I wasn't acknowledged upon entering for my service and stood there awkwardly waiting for someone to tell something. It took them about 5 minutes to g I wasn't acknowledged upon entering for my service and stood there awkwardly waiting for someone to tell something. It took them about 5 minutes to get out of their conversation with their coworker to notice me and tell me I can hang tight. I only came to this dealer because they had more availability than other ones in my area. I always avoid coming here. More

I received fast, efficient, and very friendly service. I had a great experience overall and would definitely go back! I had a great experience overall and would definitely go back! More

I appreciated the customer service I received, especially from Liam. He explained what service I was getting and what services I would need in the future. from Liam. He explained what service I was getting and what services I would need in the future. More

I didn’t like that had to wait three hours to have my car fixed then I said if I come back and there’s something wrong with my car, they won’t give me a loaner because I have to leave the car for two days to fixed then I said if I come back and there’s something wrong with my car, they won’t give me a loaner because I have to leave the car for two days to check it out first. More

I vote an original review because I received a car that had engine malfunction. After I was told it was completed the same issue arose. I want to be very clear, it has nothing to do with Chris. The service had engine malfunction. After I was told it was completed the same issue arose. I want to be very clear, it has nothing to do with Chris. The service I received from Chris has been excellent. He is patient, explains everything, and truly concerns about the happiness of his client. He has excellent client service skills and is an asset to the company is the only reason why I would consider a Mazda in the future. He worked to get me a credit and he worked to set it up so that when the car is ready, it will be delivered to me. I just want to thank Chris More

Car has only 1k miles and engine failure came on I live 1.5 hours from dealership and had to bring it back I went back, picked it up and 40 mins into my ride home the engine malfunction light came on agai 1.5 hours from dealership and had to bring it back I went back, picked it up and 40 mins into my ride home the engine malfunction light came on again I had to drive another 1.5 miles back Turns out service department did not follow their "flow chart" all the way to the end I also had to buy a new FABley bc I lost one It cost me over $500 so I asked for a discount since I spent 6 hours in total driving back and forth and will spend another 3 when car is ready and I was denied Very disappointing service It's a shame because I love the CX 50 but will be hesitant to buy again in future More

My car was in for an oil change. As usual, evreything, went well. Got a video from tech that serviced my car. Was out of there in an hour and half. As usual, evreything, went well. Got a video from tech that serviced my car. Was out of there in an hour and half. More