Rosslin Pierre

⭐ 1/5 — My Worst Dealership Experience. Buyers, Be Extremely Careful! Mazda of New Rochelle, New York — An extremely disappointing experience involving misleading information, unwanted a Buyers, Be Extremely Careful! Mazda of New Rochelle, New York — An extremely disappointing experience involving misleading information, unwanted add-ons, and high-pressure sales tactics. I am sharing my experience because I believe other customers deserve to know what they could face when dealing with this dealership. I visited Mazda of New Rochelle to buy out the lease on my 2025 Mazda CX-5. The total amount I expected to finance, including taxes and applicable fees, was approximately $29,750. When I arrived, the staff initially tried to persuade me to purchase a new vehicle instead. I have no issue with a dealership offering other options, but I made it clear that I wanted to buy out my existing lease. That is when my experience became a nightmare. The salesperson I dealt with, Rose, handled my financing. After I authorized a credit check, which showed a credit score of approximately 780, he informed me that Bank of America was offering an interest rate of 8.54%, with monthly payments of approximately $622. However, when I carefully examined the paperwork I was being asked to sign, I noticed something extremely concerning. The financing amount was approximately $34,000 instead of the $29,750 I expected! That is a difference of more than $4,000. When I questioned this amount, I was told it included a Vehicle Service Agreement (VSA) and GAP coverage that I had never agreed to purchase. I clearly stated that I did not want these additional products. Instead of respecting my decision, the salesperson repeatedly insisted that I had to purchase them to obtain the Bank of America financing. He told me that without these products, Bank of America would reject the loan, and suggested I accept financing through Chase at an interest rate exceeding 10% instead. This is where things became even more unacceptable. Rather than simply accepting what I was being told, I personally called Bank of America to verify whether purchasing the VSA and GAP coverage was a requirement for financing. The Bank of America representative told me that these products were NOT required by the bank and that purchasing them was a matter between me and the dealership. Think about that. I was repeatedly told that I could not obtain the financing without purchasing additional products, but when I contacted the lender directly, I received completely different information. After I challenged the explanation and relayed what Bank of America told me, the salesperson suddenly offered to contact the bank to see whether these products could be removed. Eventually, the unwanted products were removed, and I was able to proceed with the financing I actually wanted. If I had not carefully reviewed the paperwork, questioned the numbers, and personally contacted the bank, I could have ended up financing thousands of dollars in additional products that I did not want. I arrived at approximately 1:00 PM and did not finish until around 5:00 PM. What should have been a straightforward lease buyout turned into four hours of unnecessary arguments, pressure, and frustration. My concerns are serious: * Why was I presented with financing for approximately $34,000 when my expected amount was $29,750? * Why were optional products included without my prior agreement? * Why was I repeatedly told that the lender required these products when the lender told me otherwise? * Why did I have to challenge the dealership and contact the bank myself before my decision was respected? In my opinion, this was an extremely misleading, unprofessional, and unacceptable way to treat a customer. A dealership should explain financing honestly, disclose optional products clearly, and respect a customer’s right to decline additional coverage. I should not have to fight to prevent unwanted products from being included in my financing. This experience has completely destroyed my trust in Mazda of New Rochelle. I regret choosing this dealership f More

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“Teddy helped me find my dream car by providing exceptional customer service, answering all my questions, and making the entire process enjoyable from start to finish.” exceptional customer service, answering all my questions, and making the entire process enjoyable from start to finish.” More

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I am very happy with my car purchase. The team at Mazda New Rochelle was professional, honest, and helpful. The team at Mazda New Rochelle was professional, honest, and helpful. More

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Philip in the service department of Mazda of New Rochelle always provides top notch customer service. always provides top notch customer service. More

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Ross Pierre is an excellent salesman. Knowledgeable and no pressure. Very helpful and not rushed. Knowledgeable and no pressure. Very helpful and not rushed. More

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Mazda of New Rochelle is my go-to dealership for a quality vehicle and great customer service. I just leased my third Mazda from this location. quality vehicle and great customer service. I just leased my third Mazda from this location. More

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Exceptional sales team from my sales man Ross to the General manager Georgia! I highly recommend New Rochelle Mazda. General manager Georgia! I highly recommend New Rochelle Mazda. More

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Great dealership, very welcoming shout out to Ross P and Jean A for their professionalism Jean A for their professionalism More

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Ross in sales was super friendly and really went out of his way to help me get the best possible price for the car I truly. Had one little hiccup with finance, hopefully next time they make sure everything his way to help me get the best possible price for the car I truly. Had one little hiccup with finance, hopefully next time they make sure everything’s greenlit before sending the check to the bank. Overall, a good experience More

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Experience was great. Easily completed sale and would recommend to friends and family. Very happy with purchase. Easily completed sale and would recommend to friends and family. Very happy with purchase. More

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