Mazda of New Rochelle - Service Center

I was there 6 hours for my issue to be evaluated. That is way to long. They offered me a Lyft vehicle which I declined, not realizing it would really take six hours. They did not have the part so I still hav way to long. They offered me a Lyft vehicle which I declined, not realizing it would really take six hours. They did not have the part so I still have to return. Phillip the Customer Service Rep was very clear and courteous with keeping me up to date on the status. More

Excellent customer service. I made an appointment for my oil changed, Amanda was my service advisor, she’s very profesional and care about your needs. She even send me a video of my car to point out what oil changed, Amanda was my service advisor, she’s very profesional and care about your needs. She even send me a video of my car to point out what was needed to be fix. More

The sales department is ok. Hard working sales people. The service department never quite has its act together. For my second service visit for my CX5, the guys took off the mileage sticker telling me w The service department never quite has its act together. For my second service visit for my CX5, the guys took off the mileage sticker telling me when next service is due. They never peplaced it. They gave me a car wash voucher they said was for down the street. From new rochelle, it was in the Bronx. The guy who sits under the awning playing rap music on his phone doesn’t get up to help a customer or the very nice service rep who made the transaction. Very rude and lazy on his part. Lastly, don’t call because you’ll be in an endless repeating loop. More

I always receive reliable and quick service from Mazda New Rochelle. I bought my car here, and appreciate Eddie in service for helping this time! New Rochelle. I bought my car here, and appreciate Eddie in service for helping this time! More

Excellent service staffs are courteous. They showed me in a video how are the breaks, tires and filter of my car doing. I’m very please with the service. in a video how are the breaks, tires and filter of my car doing. I’m very please with the service. More

Excellent service. Patient with my schedule and understanding of the circumstances of the car. Happy they are being thoughtful about what’s wrong with it. understanding of the circumstances of the car. Happy they are being thoughtful about what’s wrong with it. More

Will, the service manager, and Billy, the service advisor were extremely helpful, friendly, and patient when I had some issues to solve. Top notch. I'd recommend them and the New Rochelle Mazda service depar were extremely helpful, friendly, and patient when I had some issues to solve. Top notch. I'd recommend them and the New Rochelle Mazda service department any day. More

Billy at the Mazada in New Rochelle did a great job guiding me through my service issues. Explained in depth my situation and how it would be solved. guiding me through my service issues. Explained in depth my situation and how it would be solved. More

I brought my new Mazda CX-5 Diesel for it's first recommended maintenance service to Mazda of New Rochelle. The staff was friendly, helpful, and very knowledgeable. Phillip was my service advisor, recommended maintenance service to Mazda of New Rochelle. The staff was friendly, helpful, and very knowledgeable. Phillip was my service advisor, and went out of his way to ensure that my vehicle got the complimentary recommended maintenance that came with the purchase of my new diesel. Also, the service department sends a video taken by the technician who is actually servicing the car. It's the coolest thing, and I can truly say is quite a nice gesture. I will be recommending Mazda of New Rochelle to others. Thank you.......see you again in 5000 miles. More

Phillip and Staff were friendly and professional and completed the service visit quickly. They were all very pleasant. Great experience. They delivered car and performed The maintenance within the time completed the service visit quickly. They were all very pleasant. Great experience. They delivered car and performed The maintenance within the time frame they quoted. More