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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.4
161 Reviews

161 Reviews of Mazda of New Rochelle - Service Center

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December 21, 2024

Quick and friendly service. Explained what I wanted done and it was done super fast. More

by andrewrdra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
December 19, 2024

Excellent customer service. The manager is committed to providing excellent service and leads by example. The wait time for service is reasonable. More

by Lamdlaws
Recommend Dealer
Yes
Employees Worked With
Georgia Anagnostopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Mazda of New Rochelle responded

Hi, Thank you for your feedback! We're glad to hear you had an excellent experience and that our manager’s commitment to great service stood out. We strive to keep wait times reasonable and appreciate your recognition. Thank you for choosing Mazda of New Rochelle!

December 14, 2024

My service rep, Amanda, was amazing. Very helpful and kept me aware along the way. Would definitely recommend them to others! More

by mariar2776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Service Dept
Dec 16, 2024 -

Mazda of New Rochelle responded

Thank you for your kind words, Maria! We're thrilled to hear that Amanda provided amazing service and kept you informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again at Mazda of New Rochelle!

December 10, 2024

Amazing service. Very accommodating, clear communication and prompt. Car runs amazing since service. Could not ask for better service. More

by Gilbert.Jerry.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Dec 11, 2024 -

Mazda of New Rochelle responded

Thank you for your kind words, Jerry! We're so glad to hear that you had an amazing experience with our team. It's great to know your car is running wonderfully after the service. We appreciate your feedback and look forward to continuing to provide excellent service for you in the future!

December 08, 2024

Great salesperson Naomi was very informative and because of her professionalism I may purchase another Mazda More

by nyhighsteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mazda of New Rochelle responded

Hi, Thank you for your kind words! We’re so glad Naomi could provide you with excellent service and helpful information. We truly appreciate your feedback and look forward to assisting you with your next Mazda purchase!

December 02, 2024

Attends to the needs of the customer greatly and the staff is very helpful at diagnosing the issues. More

by infolovemakers@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Dec 03, 2024 -

Mazda of New Rochelle responded

Thank you for your kind words! We’re thrilled to hear that our team was helpful and attentive to your needs. We’re always here to provide great service, and we look forward to assisting you again!

November 26, 2024

This was my first time here and the service was amazing. I felt comfortable and was notified as soon as my car was ready and given a break down of even the best times to come for service to ensure i am in a More

by Aramos82286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember her name but she worked the front desk and was amazing
Nov 27, 2024 -

Mazda of New Rochelle responded

Hi, thank you for your kind words! We’re thrilled to hear that your first visit was a smooth and comfortable experience. We’re always here to help with any future service needs and ensure you’re in and out quickly. Looking forward to seeing you again!

November 26, 2024

I had been having major issues with my new CX 50 until I sat down and met with Greg Werner, Service and Parts Director. He listened to me rant for 20 minutes but stepped in and immediately addressed my issu More

by Rich
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Werner and Joy
Nov 27, 2024 -

Mazda of New Rochelle responded

Hi Rich, we really appreciate you taking the time to share your feedback! It’s great to know that Greg and Joy were able to resolve your issues and keep you updated. Your satisfaction is important to us, and we're here for anything you may need going forward.

November 20, 2024

I would recommend the Mazda of New Rochelle service station to anyone. They went above and beyond to get my NY State inspection done, and Amanda was incredibly helpful and knowledgeable More

by vvilliamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Nov 21, 2024 -

Mazda of New Rochelle responded

Hi, Thank you for sharing your experience! We're so glad to hear that Amanda and the Mazda of New Rochelle's service team went above and beyond to assist with your NY State inspection. We appreciate your recommendation and look forward to serving you again!

November 17, 2024

I dealt with Amanda. Not only is she lovely and prompt but she knows her cars. I felt comfortable that she not only knew customer service but if she needed to go back a More

by Just19x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Nov 19, 2024 -

Mazda of New Rochelle responded

Thank you for your wonderful feedback! We're so glad to hear that Amanda made your experience enjoyable. We appreciate your business and look forward to serving you again!

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