Mazda of Elk Grove

I bought my first car form Mazda of Elk Grove about a week ago. We had went to other dealerships but none 'caught my eye.' The customer service, knowledge of the vehicles, and the willingness to help me week ago. We had went to other dealerships but none 'caught my eye.' The customer service, knowledge of the vehicles, and the willingness to help me find my right car at Mazda EG was by far the best experience in finding a car. Our sales associate, Jambert, was super friendly, knew all about the cars, answered any questions we needed, and gave us the right price we were looking for. I couldn't be happier a with the service, or my car! Thank you Mazda EG! More

Mazda of Elk Grove has service my car numerous times and I have always received great customer service from John Hennessy and EJ Delano. Because of the great customer service that I have always received, i I have always received great customer service from John Hennessy and EJ Delano. Because of the great customer service that I have always received, it made a big impact on my decision to purchase a new car at Mazda of Elk Grove. Over the past few months, I test drove a new Mazda CX-5 and a Mazda 6 on three different visits. Each time, I never felt pressured or harassed to buy a car. This past weekend, I finally decided to purchase a 2014 Mazda 6 Grand Touring and am very happy with my new car. The sales transaction was a very smooth which only took about 45 minutes. The sales person who assisted me with my purchase was Omar Bubaker who was very professional , friendly, and knowledgeable. Since I am big on great customer service, I would definitely recommend Mazda of Elk Grove Sales and Service Department to all of my friends and family. More

I went with a friend who was looking to buy a used car. She really liked the Mazda 3 and had a good experience test driving with Pasao Yang. I went back with her to look at actually buying the car and had She really liked the Mazda 3 and had a good experience test driving with Pasao Yang. I went back with her to look at actually buying the car and had a good, spirited back and forth negotiating the price of the car. At one point, Yang asked if he could bring his manager over to discuss prices. Omar Bubaker came over and tried to argue that they're a business and couldn't lower the sale price anymore. He became rude, condescending and tried to guilt trip us, so my friend and I got up to leave. Yang was able to continue working with us professionally to sell a car and he came down in price, so we were able to come to an agreement. His coworker Omar almost cost him a sell. Omar's approach of insulting customers and claiming poverty for the dealership is not the best business model. He is not a good representative of the dealership. Though haggling can get a little awkward, Yang continued to work with us, and we were all laughing by the end of the transaction. I would recommend Yang highly to anyone who visits Mazda of Elk Grove. The financial guy, Grant Salge was also awesome helping us figure out warranties and made signing the final paperwork painless. Thank you to Yang and Grant. More

I really enjoyed working with Pasao Yang, he was extremely knowledgable about the car and did everything he could to make sure I walked about way and confident about the trade. He is the reason I wo extremely knowledgable about the car and did everything he could to make sure I walked about way and confident about the trade. He is the reason I would recommend this dealer to a friend, however, I did have a very bad experience with Omar Bubaker. Omar was rude from the moment he sat down to talk with me. He was talked down to me and at one point I even walked out of the dealership as a result of his poor treatment. Yang, however walked me out and explained that we would continue to do whatever he could to make a deal. I did walk out with a car that I am very happy with and I will go back to get my next one there as well, but I'll just avoid working with Omar. More

Excellent service and friendly employees who shows care and understanding of our needs, I am really happy driving my new Mazda 3...Thank you to all of the Mazda crew, who make all this possible. and understanding of our needs, I am really happy driving my new Mazda 3...Thank you to all of the Mazda crew, who make all this possible. More

I came to Elk Grove Mazda not thinking about buying a Mazda but went home with one. Sherlock Tang and Joe Vo really convinced me that Mazda was the right choice; and they were right. So far I am very sat Mazda but went home with one. Sherlock Tang and Joe Vo really convinced me that Mazda was the right choice; and they were right. So far I am very satisfied with my new car. Service was great and you get free car wash for life. Sherlock, my salesman, and Joe the sales manager were very friendly and easy to deal with. I really like the attitude of the people who work at this dealership. When my family needs a car again, I would definitely come back without hesitation. More

Garrett was a great help in the selection process prior to purchase and very thorough in explaining the features and operation of the car, the warranty, the dealership and he even scheduled my first servic to purchase and very thorough in explaining the features and operation of the car, the warranty, the dealership and he even scheduled my first service. More

My sales rep (Jambert) knows his product well, listened carefully to me, and did a good job of showing me how his product matched my needs. The dealer had a vehicle that matched my preferences in color an carefully to me, and did a good job of showing me how his product matched my needs. The dealer had a vehicle that matched my preferences in color and features. The process of completing the sale was congenial - no posturing by either side. I did not get the price I wanted but the financing terms made the deal acceptable to me. A couple of years earlier, my son purchased a car from this dealership and was satisfied with the experience. He recommended that I visit the dealership. I went there without being inclined toward the Mazda product but left with a car. I guess they are doing things right there. More

Jaik is a really nice kid. I iked him a lot. Knew his stuff and had a really good personality. For sure will recommend him to any one. stuff and had a really good personality. For sure will recommend him to any one. More

I am a single mom of 3 (Kids are ages 5,3, and 2) who works 12-14 hours a day so time is not something that is on my side. With me taking on a new role with my company I needed a vehicle that was going t works 12-14 hours a day so time is not something that is on my side. With me taking on a new role with my company I needed a vehicle that was going to be fuel efficient and kid friendly as I would be traveling once a week going forward. My wonderful family was researching and helping me find the right solution, and I got a call saying they had found some options. My dad happens to live in the bay area and is a GM for a rather large dealership and I have always made my purchases thru him, however after the experience and level of service in which not just I but my family recieved we really wanted to give our business to Mazda of Elk Grove. Being a manager in a sales based environment I recognize good customer service and and Mazda... it wasn't just "Good" it was Extraordinary". A sincere Thank You, to Jambert, Ratish, Grant, and Anthony from one very happy mom. I am now an advocate for Mazda of Elk Grove! - Melissa :) More