Mazda of Elk Grove

Overall great experience. Jon and Joseph were very patient and worked really hard to get me into the car I had my heart set on. Steve was very outgoing organized and patient with all the paperwork and patient and worked really hard to get me into the car I had my heart set on. Steve was very outgoing organized and patient with all the paperwork and programs offered. Thank you so much to Jim and John in the service department for getting my roof rack installed right away. This is my second Mazda purchase from Elk Grove Mazda. I highly recommend this dealership its a great car buying experience. Thank You More

My husband and I had been searching on line for a couple days trying to find a used 06 or newer Mazda Miata with less than 60,000 miles and found several but further away or already gone. He emailed just El days trying to find a used 06 or newer Mazda Miata with less than 60,000 miles and found several but further away or already gone. He emailed just Elk Grove Miata with an inquiry on one and Jambert called him back right away. The car he called on was gone however Jambert went above and beyond as he new that a 2011 came in just the day before that was close to our price range. We went to see it the following day and even though I had an apt and had to rush him, he did all possible to get me out of there plus gave me gas so I didn't have to stop. Basically we got a new car with the 7 year 100,000 mile warranty! It is beautiful and we love it. Jambert didn't have to mention the car that came in as the dealer did not get to even advertise it on line to get more clients. Let me tell you this liquid silver beauty would have many interested!!!! Thank you Jambert for the EXCELLENT customer service! More

I emailed many different dealers in the area with a very specific request and Jambert was the first to respond with a specific quote rather than an invitation to "come in and talk." He was quick to respond specific request and Jambert was the first to respond with a specific quote rather than an invitation to "come in and talk." He was quick to respond to all of my questions, never pressured me, and was willing to work over email. When we made an appointment to come in, he had the car we were interested in waiting for us and made the whole process pleasant and easy. We drove all the way from Placer County and it was worth it because no other local dealers were nearly as friendly or straight-forward. More

I had been searching for a car for an extended period of time, and finally decided that I wanted a used Mazda 3. I had gotten in contact with Matt over the phone and he was very helpful with everything. He time, and finally decided that I wanted a used Mazda 3. I had gotten in contact with Matt over the phone and he was very helpful with everything. He had a car available to show me, so I didn't feel like I was wasting my time; once I showed up. He was never pushy and obviously was trying to help me figure out the best car for me (between the mazda 3 options). At the end of the day, I ended out buying a beautiful 2013 Mazda 3 for a screaming deal. It was cheaper than the used Mazda's I was looking at with 30k miles. Matt was unbelievable. He was super attentive, helpful, knowledge about and overall, Elk Grove Mazda was my best car experience yet. I would recommend anyone to go there and ask for Matt. You won't be let down. More

I had been considering buying a car for a while now but dreaded the thought of going into a dealership. I was pleasantly surprised with my experience at Mazda of Elk Grove. The process wasn't long and t dreaded the thought of going into a dealership. I was pleasantly surprised with my experience at Mazda of Elk Grove. The process wasn't long and tedious and my sales person actually made it pleasant. From shopping the lot to test drive and then into the finance phase my sales person, Matt, was knowledgable and easy to work with. I didn't feel pressured inot anytjing I wasn't interested in. He honed in on what I needed and wanted and then made the process quick and easy. I would definitely recommend Matt and Mazda of Elk Grove. In fact, I already have. More

I've been a customer of Elk Grove Mazda since it opened, and I've been a Mazda owner since 2003. I always loved the customer service in the service department and always found John Hennessy to be ve opened, and I've been a Mazda owner since 2003. I always loved the customer service in the service department and always found John Hennessy to be very helpful whenever my car needed an oil change or a repair. So when our 2004 Mazda 3 was totalled in an unfortunate accident, I went straight to John Hennessy and asked him to recommend a "no BS" salesman in the sales department. John immediately introduced me to Garrett Oxnaes and we hit it off immediately. I wanted to buy another Mazda 3 (the safety features on the 2004 were most impressive). He let me know what my options were, found a car for us immediately and always responded quickly to emails and calls. On the day we came into purchase the car, he immediately took us on a test drive and then walked us through the financing options, making sure we were comfortable (snacks & soda) and kept us informed of the process during the times when there are unavoidable waits (financing). We drove off the lot in our new car 3 hours later and we love the car. Garrett was an awesome sales person. He listened to what we said we wanted and did not try to sell us anything we did not need or want, which was really refreshing. He was also very good at teaching us the new features on our car. I wouldn't hesitate to buy another Mazda from Elk Grove Mazda and I would certainly refer friends and family to Garrett. More

I have purchased many new cars throughout the years and my most recent purchase at Elk Grove Mazda was one of my most pleasureable ones. The reason why I am giving the hightest ratings is because of the se my most recent purchase at Elk Grove Mazda was one of my most pleasureable ones. The reason why I am giving the hightest ratings is because of the service I received from your salesperson, Garrett Oxnaes. I came into your dealership last Memorial Monday evening and it was very busy inside; but I needed help. That is when Garrett kindly approached me, introduced himself and asked if I needed assistance. He accomindated me immediately and I didn't have to wait. We discussed my needs, identified the vehicle I wanted and did not go through any hassle what so ever in the price negotiation process. He was very professional, honest, and personable. This is the kind of treatment / service I expect when coming to any car dealership. We struck a deal. It was getting late and your service department was already closed. But Garrett was still able to get the car prepared and ready for me to take home that evening. The car was also low on gas and tire pressure. He brought me to the nearby gas station and personally filled the tank and inflated all four tires. It was already dark and also raining. This was very kind of him and much appreciated. Garrett invited me to come back this Saturday to fully go over the car's features, if I had any concerns, or needed any further help. It was my second pleasant experience today and I left happy and very satisfied. It is this level of service and treatment provided by Garrett that will make your dealership successful. Prior to coming to your dealership that afternoon, we were at the Subaru dealer across the street. My wife and I were test driving several models and we decided the one we wanted. During the negotiation process, it became very unpleasant for us and we left. It is OK if we cannot agree on a price, but for the salesperson to tell us that he could get more $ from the Car Max dealer than the price he was offering us was totally unacceptable and uncalled for. Hence to say, then coming to Mazda of Elk Grove and working with Garrett was refreshing and calmed me down! Sincerely, Vic Fong More

I came in thinking I was pre approved through a sister dealership. The pre approval did not transfer over. The first approval at Mazda was not what I wanted as far as terms. Anthony explained how the term dealership. The pre approval did not transfer over. The first approval at Mazda was not what I wanted as far as terms. Anthony explained how the terms were determined and explained exactly why I only qualified for them at first. After some discussion Anthony was able to find an approval that although was more than originally wanted, was acceptable. Through the whole process I felt comfortable and never felt pressured to accept anything I didn't want. All the staff was very nice and did everything they could to get us into the vehicle I wanted. More

Everyone was really friendly and welcoming. Mike was a refreshing change to most aggressive and intimidating sales man. This was my first time buying a car, I appreciated Mike's calm and, " the boy next d refreshing change to most aggressive and intimidating sales man. This was my first time buying a car, I appreciated Mike's calm and, " the boy next door" personality. Thank you for my new car. More

Recently my previous vehicle died on me so I did a lot of research on makes and models that I would prefer to own. I was brought to the Mazda of Elk Grove even though it was a dealership I had not intended o research on makes and models that I would prefer to own. I was brought to the Mazda of Elk Grove even though it was a dealership I had not intended on going to. At first I was only looking for used cars with low mileage and decently priced. Maverick showed me a few models around my target price and let me test drive one I had my eye on. He was very professional and patient when helping me with my decision. He was less concerned with selling a car and more on making sure I was happy with my visit which was great. I was later shown new 2013 models which he said was around my price range. I ended up buying a car that very same day and visit. I was able to get a great deal on my new Mazda3 and was extremely pleased with the professional and polite manners of employees at Elk Grove Mazda. I expected my visit to be a painful and annoying one but it was instead quite the opposite. More