Mazda of Elk Grove

I've been a customer of Elk Grove Mazda since it opened, and I've been a Mazda owner since 2003. I always loved the customer service in the service department and always found John Hennessy to be ve opened, and I've been a Mazda owner since 2003. I always loved the customer service in the service department and always found John Hennessy to be very helpful whenever my car needed an oil change or a repair. So when our 2004 Mazda 3 was totalled in an unfortunate accident, I went straight to John Hennessy and asked him to recommend a "no BS" salesman in the sales department. John immediately introduced me to Garrett Oxnaes and we hit it off immediately. I wanted to buy another Mazda 3 (the safety features on the 2004 were most impressive). He let me know what my options were, found a car for us immediately and always responded quickly to emails and calls. On the day we came into purchase the car, he immediately took us on a test drive and then walked us through the financing options, making sure we were comfortable (snacks & soda) and kept us informed of the process during the times when there are unavoidable waits (financing). We drove off the lot in our new car 3 hours later and we love the car. Garrett was an awesome sales person. He listened to what we said we wanted and did not try to sell us anything we did not need or want, which was really refreshing. He was also very good at teaching us the new features on our car. I wouldn't hesitate to buy another Mazda from Elk Grove Mazda and I would certainly refer friends and family to Garrett. More

I came in thinking I was pre approved through a sister dealership. The pre approval did not transfer over. The first approval at Mazda was not what I wanted as far as terms. Anthony explained how the term dealership. The pre approval did not transfer over. The first approval at Mazda was not what I wanted as far as terms. Anthony explained how the terms were determined and explained exactly why I only qualified for them at first. After some discussion Anthony was able to find an approval that although was more than originally wanted, was acceptable. Through the whole process I felt comfortable and never felt pressured to accept anything I didn't want. All the staff was very nice and did everything they could to get us into the vehicle I wanted. More

Everyone was really friendly and welcoming. Mike was a refreshing change to most aggressive and intimidating sales man. This was my first time buying a car, I appreciated Mike's calm and, " the boy next d refreshing change to most aggressive and intimidating sales man. This was my first time buying a car, I appreciated Mike's calm and, " the boy next door" personality. Thank you for my new car. More

I have purchased many new cars throughout the years and my most recent purchase at Elk Grove Mazda was one of my most pleasureable ones. The reason why I am giving the hightest ratings is because of the se my most recent purchase at Elk Grove Mazda was one of my most pleasureable ones. The reason why I am giving the hightest ratings is because of the service I received from your salesperson, Garrett Oxnaes. I came into your dealership last Memorial Monday evening and it was very busy inside; but I needed help. That is when Garrett kindly approached me, introduced himself and asked if I needed assistance. He accomindated me immediately and I didn't have to wait. We discussed my needs, identified the vehicle I wanted and did not go through any hassle what so ever in the price negotiation process. He was very professional, honest, and personable. This is the kind of treatment / service I expect when coming to any car dealership. We struck a deal. It was getting late and your service department was already closed. But Garrett was still able to get the car prepared and ready for me to take home that evening. The car was also low on gas and tire pressure. He brought me to the nearby gas station and personally filled the tank and inflated all four tires. It was already dark and also raining. This was very kind of him and much appreciated. Garrett invited me to come back this Saturday to fully go over the car's features, if I had any concerns, or needed any further help. It was my second pleasant experience today and I left happy and very satisfied. It is this level of service and treatment provided by Garrett that will make your dealership successful. Prior to coming to your dealership that afternoon, we were at the Subaru dealer across the street. My wife and I were test driving several models and we decided the one we wanted. During the negotiation process, it became very unpleasant for us and we left. It is OK if we cannot agree on a price, but for the salesperson to tell us that he could get more $ from the Car Max dealer than the price he was offering us was totally unacceptable and uncalled for. Hence to say, then coming to Mazda of Elk Grove and working with Garrett was refreshing and calmed me down! Sincerely, Vic Fong More

My experience with Elk Grove Mazda Dealership and especially with my salesman, Garrett Oxnaes was wonderful. I have purchased a few vehicles 'back in the day' when the sales experience was just too especially with my salesman, Garrett Oxnaes was wonderful. I have purchased a few vehicles 'back in the day' when the sales experience was just too annoying. I hated (in the past with car dealers) the experience of being entertained in a phoney way while the numbers were being crunched. My experience with Mazda Dealership and salesman: Garrett Oxnaes was refreshingly easy going, swift, smooth and relaxing. I spent the typical 4 + hours there and had not had any dinner , yet I did not mind. Normally , I would get impatient, ansy and tired and just say "I have to go now", but my experience with the Mazda dealership and salesman, Garret was great. I was introduced to other salesmen who were very polite and greeted me. I appreciated the education of loans, etc by my salesman. I was professionally informed of all the dealer offers to customers. I feel confident that should I not understand how to work something with my new Mazda3, I can easily get in touch with the dealer (which is a mere mile from my work) or my salesman and not feel guilty for asking the simpliest of questions. They honestly gave me the feeling they want to continue the salesman/customer relationship. I do not have the sense "ok, we sold you a car now be on your way". I am a single woman with minimal knowledge of technology, so I do appreciate the welcoming attitude they provided to me. Salesman Garret Oxnaes is a sincere and honest and easy going salesman. I will recommend Elk Grove Mazda and salesman, Garrett Oxnaes, to anyone that even mentions the thought they are considering buying a car. Thank you. More

Recently my previous vehicle died on me so I did a lot of research on makes and models that I would prefer to own. I was brought to the Mazda of Elk Grove even though it was a dealership I had not intended o research on makes and models that I would prefer to own. I was brought to the Mazda of Elk Grove even though it was a dealership I had not intended on going to. At first I was only looking for used cars with low mileage and decently priced. Maverick showed me a few models around my target price and let me test drive one I had my eye on. He was very professional and patient when helping me with my decision. He was less concerned with selling a car and more on making sure I was happy with my visit which was great. I was later shown new 2013 models which he said was around my price range. I ended up buying a car that very same day and visit. I was able to get a great deal on my new Mazda3 and was extremely pleased with the professional and polite manners of employees at Elk Grove Mazda. I expected my visit to be a painful and annoying one but it was instead quite the opposite. More

Mike is a terrific salesperson and knows how to treat customers. He was not pushy at all, but rather listened to my wife and I and quickly got a us a great deal on a very busy Memorial Day weekend. Whe customers. He was not pushy at all, but rather listened to my wife and I and quickly got a us a great deal on a very busy Memorial Day weekend. When we returned on Wednesday to pick up our brand new Mazda 3, he was right there and helped us on every step of the way. We got the great rebate and it was the "least hassle" car purchase I have ever been involved with. Mike has a great future in the business. -- Jon More

All of the employees were friendly and welcoming. They worked very hard to get us a good deal and excellent financing. We love our new CX-9! worked very hard to get us a good deal and excellent financing. We love our new CX-9! More

Being a first time car buyer was a bit overwhelming but Pasao was very helpful and did everything he could to make the process nice and easy. He was very friendly and didn’t make me feel pressured into get Pasao was very helpful and did everything he could to make the process nice and easy. He was very friendly and didn’t make me feel pressured into getting something that I didn’t want. He asked me questions to make sure I was getting the vehicle that was best fitted to my needs. I had been warned the paperwork process can take a long time but Pasao was really accommodating and kept me informed during the various steps of the process. I got a great deal and after signing all the paperwork with Grant, who was also extremely friendly and helpful, I was out of there in no time. Pasao made sure I knew how to work all the different functions in my new car and helped me set up the bluetooth before I hit the road. If you’re in the market for a new vehicle I definitely recommend giving Pasao and the rest of the crew at Mazda of Elk Grove a visit. More

I sent Justin Sutterfield from the Ford Roseville Automall asking him who can give me the best deal for a Mazda CX5 SUV and he referred me to Omar to purchase. Justin contacted Omar and gave him my Automall asking him who can give me the best deal for a Mazda CX5 SUV and he referred me to Omar to purchase. Justin contacted Omar and gave him my contact information and Omar called me with 10 minutes and asked me what I was looking for. I told him what I wanted down to the color I wanted. Omar had the vehicle ready for me to test drive when I arrived. Of course I wanted to top of the line, but realistically had to get what I could afford. Omar was very patient and gave me all the costs for the top model. I ended up getting the vehicle that my friend Paul Curtis bought from the Auburn dealership and Omar matched the price. I believe we were in the dealership for less than 2.5 hours. This was a very painless experience. Thank you Omar. Tammie Lopez More